CHAM Definitions Questions and Answers with Verified Solutions |
Latest 2026 Update
Q: Wayfinding
Answer:
In simple medical facilities, wayfinding may refer to a signage system that
directs patients, family, and visitors to their destinations. With the growth of medical
complexes and the onset of consolidation, the physical environment may be very
complicated.
Directions that seem self-evident to employees and people who are familiar with the
facility
may be confusing to others, especially when they are under stress. Wayfinding also
encompasses such issues as: directions and alternate means of transportation to the
facility,
location of parking and patient drop off points in relation to points of service, campus
maps,
visual cues (such as color-coding and repetitive designs,) etc.
,CHAM Definitions Questions and Answers with Verified Solutions |
Latest 2026 Update
Q: Information
Answer:
Providing information by answering direct questions as well as anticipating
customers' questions. Because its meaning is familiar in non-medical contexts,
patients, family,
and visitors utilize information for directions, patient room numbers, visiting hours,
locations of
services, as well as other data related to the health care organization.
,CHAM Definitions Questions and Answers with Verified Solutions |
Latest 2026 Update
Q: Family Liaison Services
Answer:
All services that address the needs of patient's families or visitors
within and across healthcare settings. This includes coordinated communication
across settings
to assure transition of family with the patient. Family Liaison Services respect patient
rights,
facilitate patient or family responsibilities and provide confidentiality for the patient
while
meeting the needs of family and visitors. Although family waiting areas and
information points
are prime locations, these services should span the entire continuum, assuring
connectivity
between physician, outpatient, ambulatory, and inpatient settings.
, CHAM Definitions Questions and Answers with Verified Solutions |
Latest 2026 Update
Q: Order Entry
Answer:
Entering orders for clinical services into the healthcare information system(s).
Frequently involves some interpretation. When physicians' terminology does not
match the
expected standard, followup communications may be required (for example:
physician may
request a panel when Medicare requires tests to be ordered as specific analyses).
Some
organizations may do order entry manually by preparing a paper order form.
Q: Patient Management System Transactions
Answer:
Admission/Discharge/Transfer transactions (ADT)
reflect the heart of traditional admission and bed control functions. Nearly all of
today's
facilities are computerized. ADT transactions record these routine patient activities
on-line.
They remain relevant in today's environment although the volume of patients in beds
is
Latest 2026 Update
Q: Wayfinding
Answer:
In simple medical facilities, wayfinding may refer to a signage system that
directs patients, family, and visitors to their destinations. With the growth of medical
complexes and the onset of consolidation, the physical environment may be very
complicated.
Directions that seem self-evident to employees and people who are familiar with the
facility
may be confusing to others, especially when they are under stress. Wayfinding also
encompasses such issues as: directions and alternate means of transportation to the
facility,
location of parking and patient drop off points in relation to points of service, campus
maps,
visual cues (such as color-coding and repetitive designs,) etc.
,CHAM Definitions Questions and Answers with Verified Solutions |
Latest 2026 Update
Q: Information
Answer:
Providing information by answering direct questions as well as anticipating
customers' questions. Because its meaning is familiar in non-medical contexts,
patients, family,
and visitors utilize information for directions, patient room numbers, visiting hours,
locations of
services, as well as other data related to the health care organization.
,CHAM Definitions Questions and Answers with Verified Solutions |
Latest 2026 Update
Q: Family Liaison Services
Answer:
All services that address the needs of patient's families or visitors
within and across healthcare settings. This includes coordinated communication
across settings
to assure transition of family with the patient. Family Liaison Services respect patient
rights,
facilitate patient or family responsibilities and provide confidentiality for the patient
while
meeting the needs of family and visitors. Although family waiting areas and
information points
are prime locations, these services should span the entire continuum, assuring
connectivity
between physician, outpatient, ambulatory, and inpatient settings.
, CHAM Definitions Questions and Answers with Verified Solutions |
Latest 2026 Update
Q: Order Entry
Answer:
Entering orders for clinical services into the healthcare information system(s).
Frequently involves some interpretation. When physicians' terminology does not
match the
expected standard, followup communications may be required (for example:
physician may
request a panel when Medicare requires tests to be ordered as specific analyses).
Some
organizations may do order entry manually by preparing a paper order form.
Q: Patient Management System Transactions
Answer:
Admission/Discharge/Transfer transactions (ADT)
reflect the heart of traditional admission and bed control functions. Nearly all of
today's
facilities are computerized. ADT transactions record these routine patient activities
on-line.
They remain relevant in today's environment although the volume of patients in beds
is
