7 BREW BALLER TEST PAPER CORRECT
QUESTIONS AND ANSWERS SURE A+
✔✔What is the correct way to make a sugar-free smoothie? - ✔✔It is impossible to
make a sugar free smoothie because of our smoothie puree.
✔✔T or F: ALL classic drinks use two espresso shots for a small, two for a medium, and
four for a large - ✔✔False
✔✔Select all drink orders that would use 1 total scoop of flavor for a small, 2 total
scoops of flavor for a medium, and 2 total scoops of flavor for a large: - ✔✔Hot almond
milk vanilla mocha, iced sugar-free white chocolate mocha, hot skim milk brunette, iced
sugar-free Blondie
✔✔What is the temperature range for a hot drink ordered "drinkable"? - ✔✔140*-150*
✔✔If a hot drink is ordered "drinkable", select all of the following temperatures that
would be too hot to serve. - ✔✔160*, 170*
✔✔If a small hot or iced caramel mocha is ordered "skinny", select all of the following
that would change about the recipe: - ✔✔Skim milk would be used instead of the usual
milk, sugar-free flavor would be used, half of the total flavor would be SF dark chocolate
✔✔What are "The big 3"? - ✔✔Smile for every customer, have genuine and unique
interactions, use open and positive body language
✔✔What are the 4 keys to success? - ✔✔First impressions, drink quality, consistency,
customer service
✔✔How many flavor scoops of flavor go into an Arnold palmer? - ✔✔1-1-2
, ✔✔Which syrups are offered sugar free? - ✔✔Peach, blue raspberry, strawberry,
raspberry
✔✔What is the correct way to make a medium iced ear grey tea? - ✔✔One bag of earl
grey, fill with bunn water to the 3 oz line, steep for as long as possible, top off with ice
water to the 12 oz line, then Tom-tom and leave bag inside
✔✔What is the correct recipe for a medium hot vanilla matcha latte? - ✔✔1 scoop
vanilla, 4 scoops of matcha concentrate in the steam pitcher, fill to the 14 oz line with
whole milk
✔✔What is the correct way to make a large iced decaf tea? - ✔✔Two bags of decaf tea,
fill with bunn water to the 3 oz line, steep for as long as possible, top off with ice water
to the 16 oz line, then Tom-tom and leave bag inside
✔✔T of F: our drink quality is the vital foundation of our success - ✔✔False
✔✔What are the matcha concentrate scoops for milk-alternative matcha lattes? -
✔✔Iced: 2-3-4 Hot: 3-4-5
✔✔T of F: The matcha concentrate scoops for a hot matcha latte should go in the hot
cup. - ✔✔False
✔✔What is the recipe for a medium vanilla matcha chiller? - ✔✔1 scoop vanilla, to the 6
oz line with matcha concentrate, to the 12 with shake mix.
✔✔How many scoops of flavor go in a sugar-free cocoa? - ✔✔1-2-2
✔✔T or F: after a pitcher of tea is steeped, top off with ice, then bunn water. - ✔✔False
✔✔How do you make a pitcher of lemonade? - ✔✔24 oz of lemon concentrate, ice
water to the top.
✔✔What are the flavor scoops for hot/iced London fog? - ✔✔Hot: 1-1-1 Iced: 1-2-3
✔✔What is the recommended first action when something goes wrong with a customer
at 7 brew? - ✔✔Apologize, even if the team didn't do anything wrong
✔✔When handling a situation with a customer using A.C.T., how can we show "care"
specifically when the problem is related to the drink order? - ✔✔Have the customer
taste their new drink before leaving
✔✔What is the correct temperature Renate for serving kids drinks? - ✔✔110*-120*
QUESTIONS AND ANSWERS SURE A+
✔✔What is the correct way to make a sugar-free smoothie? - ✔✔It is impossible to
make a sugar free smoothie because of our smoothie puree.
✔✔T or F: ALL classic drinks use two espresso shots for a small, two for a medium, and
four for a large - ✔✔False
✔✔Select all drink orders that would use 1 total scoop of flavor for a small, 2 total
scoops of flavor for a medium, and 2 total scoops of flavor for a large: - ✔✔Hot almond
milk vanilla mocha, iced sugar-free white chocolate mocha, hot skim milk brunette, iced
sugar-free Blondie
✔✔What is the temperature range for a hot drink ordered "drinkable"? - ✔✔140*-150*
✔✔If a hot drink is ordered "drinkable", select all of the following temperatures that
would be too hot to serve. - ✔✔160*, 170*
✔✔If a small hot or iced caramel mocha is ordered "skinny", select all of the following
that would change about the recipe: - ✔✔Skim milk would be used instead of the usual
milk, sugar-free flavor would be used, half of the total flavor would be SF dark chocolate
✔✔What are "The big 3"? - ✔✔Smile for every customer, have genuine and unique
interactions, use open and positive body language
✔✔What are the 4 keys to success? - ✔✔First impressions, drink quality, consistency,
customer service
✔✔How many flavor scoops of flavor go into an Arnold palmer? - ✔✔1-1-2
, ✔✔Which syrups are offered sugar free? - ✔✔Peach, blue raspberry, strawberry,
raspberry
✔✔What is the correct way to make a medium iced ear grey tea? - ✔✔One bag of earl
grey, fill with bunn water to the 3 oz line, steep for as long as possible, top off with ice
water to the 12 oz line, then Tom-tom and leave bag inside
✔✔What is the correct recipe for a medium hot vanilla matcha latte? - ✔✔1 scoop
vanilla, 4 scoops of matcha concentrate in the steam pitcher, fill to the 14 oz line with
whole milk
✔✔What is the correct way to make a large iced decaf tea? - ✔✔Two bags of decaf tea,
fill with bunn water to the 3 oz line, steep for as long as possible, top off with ice water
to the 16 oz line, then Tom-tom and leave bag inside
✔✔T of F: our drink quality is the vital foundation of our success - ✔✔False
✔✔What are the matcha concentrate scoops for milk-alternative matcha lattes? -
✔✔Iced: 2-3-4 Hot: 3-4-5
✔✔T of F: The matcha concentrate scoops for a hot matcha latte should go in the hot
cup. - ✔✔False
✔✔What is the recipe for a medium vanilla matcha chiller? - ✔✔1 scoop vanilla, to the 6
oz line with matcha concentrate, to the 12 with shake mix.
✔✔How many scoops of flavor go in a sugar-free cocoa? - ✔✔1-2-2
✔✔T or F: after a pitcher of tea is steeped, top off with ice, then bunn water. - ✔✔False
✔✔How do you make a pitcher of lemonade? - ✔✔24 oz of lemon concentrate, ice
water to the top.
✔✔What are the flavor scoops for hot/iced London fog? - ✔✔Hot: 1-1-1 Iced: 1-2-3
✔✔What is the recommended first action when something goes wrong with a customer
at 7 brew? - ✔✔Apologize, even if the team didn't do anything wrong
✔✔When handling a situation with a customer using A.C.T., how can we show "care"
specifically when the problem is related to the drink order? - ✔✔Have the customer
taste their new drink before leaving
✔✔What is the correct temperature Renate for serving kids drinks? - ✔✔110*-120*
