SOBA 202 Chapter 13 Questions with
complete solution 2026
Disruptive innovation is a process by which a product or service takes root initially in simple applications
at the bottom of a market and then relentlessly moves up market, eventually displacing established
competitors. - correct answer True
A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds
and that determines how it perceives, thinks about, and reacts to its various environments. - correct
answer True
Resistance to organizational change is considered to be the interaction of three causes: employee
characteristics, change agent characteristics, and - correct answer the change agent-employee
relationship.
Employees resist change for all the following reasons EXCEPT - correct answer faith in change agent's
intentions.
Which of the following is NOT a supertrend affecting the future of business? - correct answer Managers
are thinking in terms of mass markets—mass communication, mass behavior, and mass values.
_______ is the arrangement of having discrete parts of a task done by different people. - correct answer
A division of labor
The IT network that allows for the movement of organizational information within that company is
known as the organizational structure. - correct answer False
Sophie, a shift manager in a shoe store, has 40 employees on her shift that she directly supervises. The
40 workers who report directly to Sophie represent her - correct answer span of control.
, Bridget, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is
embedded in their organization. In a recent tradeshow workshop, she learned that she can do this by
having company rites and rituals, continuing to tell stories about company legends, and being a role
model to her employees. - correct answer True
Which of the following is NOT a current trend in the contemporary world? - correct answer Spending on
health and wellness is decreasing.
________ is a control mechanism for making sure the right people do the right things at the right time. -
correct answer A hierarchy of authority
Two advantages of decentralization are that (1) managers are encouraged to not solve their own
problems, but rather to ask for assistance as soon as possible, and (2) decisions are made more slowly
because they are discussed at a higher level of management. - correct answer False
Imani, the CEO of Dynamic Health, wants managers and employees to instruct each other about the
organization's chosen values and beliefs. Imani wants to embed the company culture throughout. Which
of the following would be encouraged by Imani? - correct answer George tells a story about a time
when the company was first starting out and how the employees banded together.
Clan - correct answer Caprice, Joseph
Adhocracy - correct answer Wallace, Miranda
Hirerarchy - correct answer Leslie and Aaron
Market - correct answer Olivia , Daveed
Common purpose - correct answer Without this, the organization begins to drift and become
disorganized
complete solution 2026
Disruptive innovation is a process by which a product or service takes root initially in simple applications
at the bottom of a market and then relentlessly moves up market, eventually displacing established
competitors. - correct answer True
A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds
and that determines how it perceives, thinks about, and reacts to its various environments. - correct
answer True
Resistance to organizational change is considered to be the interaction of three causes: employee
characteristics, change agent characteristics, and - correct answer the change agent-employee
relationship.
Employees resist change for all the following reasons EXCEPT - correct answer faith in change agent's
intentions.
Which of the following is NOT a supertrend affecting the future of business? - correct answer Managers
are thinking in terms of mass markets—mass communication, mass behavior, and mass values.
_______ is the arrangement of having discrete parts of a task done by different people. - correct answer
A division of labor
The IT network that allows for the movement of organizational information within that company is
known as the organizational structure. - correct answer False
Sophie, a shift manager in a shoe store, has 40 employees on her shift that she directly supervises. The
40 workers who report directly to Sophie represent her - correct answer span of control.
, Bridget, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is
embedded in their organization. In a recent tradeshow workshop, she learned that she can do this by
having company rites and rituals, continuing to tell stories about company legends, and being a role
model to her employees. - correct answer True
Which of the following is NOT a current trend in the contemporary world? - correct answer Spending on
health and wellness is decreasing.
________ is a control mechanism for making sure the right people do the right things at the right time. -
correct answer A hierarchy of authority
Two advantages of decentralization are that (1) managers are encouraged to not solve their own
problems, but rather to ask for assistance as soon as possible, and (2) decisions are made more slowly
because they are discussed at a higher level of management. - correct answer False
Imani, the CEO of Dynamic Health, wants managers and employees to instruct each other about the
organization's chosen values and beliefs. Imani wants to embed the company culture throughout. Which
of the following would be encouraged by Imani? - correct answer George tells a story about a time
when the company was first starting out and how the employees banded together.
Clan - correct answer Caprice, Joseph
Adhocracy - correct answer Wallace, Miranda
Hirerarchy - correct answer Leslie and Aaron
Market - correct answer Olivia , Daveed
Common purpose - correct answer Without this, the organization begins to drift and become
disorganized
