2026 Expert Verifed Ace the
Test
Control - ANSWER ✔✔The process of monitoring activities and
correcting deviations from standards
Feedforward control - ANSWER ✔✔Control at input; anticipates
problems.
Concurrent control - ANSWER ✔✔Control during process; corrects
problems as they happen
,Feedback control - ANSWER ✔✔Control at output; corrects problems
after they occur (US historically likes this one best)
Financial statements are an example of... - ANSWER
✔✔Feedback/post-action control
Quality management - ANSWER ✔✔consistent conformance to
customer expectations
Ideas of quality management (4) - ANSWER ✔✔1. intense focus on
customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
Team - ANSWER ✔✔a group of individuals engaged in collective
work that requires joint effort and generates positive synergy
Synergy - ANSWER ✔✔when output is greater than the sum total of
inputs
4 types of teams - ANSWER ✔✔Functional, cross-functional,
problem-solving, self-managed
, Functional team - ANSWER ✔✔team that works within a department
of an organization
Cross-functional team - ANSWER ✔✔team that is made up of
different department members
problem-solving team - ANSWER ✔✔team whose purpose is to solve
a specific problem
self-managed team - ANSWER ✔✔team where members manage
themselves, leadership shared, very popular
4 stages of team development - ANSWER ✔✔1. Forming
(uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
Characteristics of effective teams - ANSWER ✔✔clear unity of
purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
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