MEDICAL OFFICE CONCEPTS UPDATED
COMPLETE QUESTIONS AND ANSWERS
PROFESSIONAL REVIEW SHEET
●● What are two indicators of job satisfaction?
Answer: Initiative and motivation
●● Certification for any health care professional is controlled by
government agencies.
Answer: False
●● In a health care setting, how is effective customer service
demonstrated?
Answer: By placing the patient's needs first
●● Tasks required of the administrative medical assistant may include
preparing manuscripts.
Answer: True
●● The most important personality traits for a medical assistant are to
like people and to want to make a great deal of money.
Answer: False
, ●● Customer service in a medical practice should be demonstrated by
Answer: all of the above.
●● Which stage of dying appears to be a defense mechanism that
happens initially and may recur at other times during the dying process?
Answer: Denial
●● The medical assistant is the one responsible for following directions
if an emergency arises.
Answer: True
●● The heart of the health care professional involves
Answer: empathy and service.
●● Which type of knowledge is vital in avoiding medical professional
liability suits?
Answer: Medicolegal
●● To counteract the effects of stress and burnout, the medical assistant
should
Answer: exercise regularly.
●● Assertiveness involves being pushy and overbearing.
COMPLETE QUESTIONS AND ANSWERS
PROFESSIONAL REVIEW SHEET
●● What are two indicators of job satisfaction?
Answer: Initiative and motivation
●● Certification for any health care professional is controlled by
government agencies.
Answer: False
●● In a health care setting, how is effective customer service
demonstrated?
Answer: By placing the patient's needs first
●● Tasks required of the administrative medical assistant may include
preparing manuscripts.
Answer: True
●● The most important personality traits for a medical assistant are to
like people and to want to make a great deal of money.
Answer: False
, ●● Customer service in a medical practice should be demonstrated by
Answer: all of the above.
●● Which stage of dying appears to be a defense mechanism that
happens initially and may recur at other times during the dying process?
Answer: Denial
●● The medical assistant is the one responsible for following directions
if an emergency arises.
Answer: True
●● The heart of the health care professional involves
Answer: empathy and service.
●● Which type of knowledge is vital in avoiding medical professional
liability suits?
Answer: Medicolegal
●● To counteract the effects of stress and burnout, the medical assistant
should
Answer: exercise regularly.
●● Assertiveness involves being pushy and overbearing.
