MEDICAL OFFICE CONCEPTS FINAL
PAPER QUESTIONS AND ACCURATE
ANSWERS COMPLETE PREPARATION KIT
●● A patient complaint:
Answer: should be viewed as an opportunity for improvement.
●● One easy and practical way of closing the communication gap and
reducing patient questions is to:
Answer: present each new patient with a practice information brochure.
●● Adoption of flextime is one way to:
Answer: increase office productivity.
●● An employee handbook is also knows as a/an:
Answer: personnel manual.
●● A written guide describing office routines may be found in a/an:
Answer: office policy and procedures manual.
●● Employment applications should be:
, Answer: reviewed with resumes for handwriting, spelling, and sentence
structure.
●● A contract with a cleaning service would fall under:
Answer: facility oversight performed by the office manager.
●● The OM should consider leasing equipment if:
Answer: keeping costs low is a priority or the physician likes to replace
equipment frequently.
●● A purchase order is:
Answer: a written authorization that ensures an agreed-on price.
●● "Net 30" means:
Answer: the buyer has 30 day in which to pay the total amount of an
order.
●● Business travel is:
Answer: -often arranged via the Internet.
-Arranged only after seeking the physician's preferences.
●● A multicultural staff can:
Answer: -help strengthen an office.
PAPER QUESTIONS AND ACCURATE
ANSWERS COMPLETE PREPARATION KIT
●● A patient complaint:
Answer: should be viewed as an opportunity for improvement.
●● One easy and practical way of closing the communication gap and
reducing patient questions is to:
Answer: present each new patient with a practice information brochure.
●● Adoption of flextime is one way to:
Answer: increase office productivity.
●● An employee handbook is also knows as a/an:
Answer: personnel manual.
●● A written guide describing office routines may be found in a/an:
Answer: office policy and procedures manual.
●● Employment applications should be:
, Answer: reviewed with resumes for handwriting, spelling, and sentence
structure.
●● A contract with a cleaning service would fall under:
Answer: facility oversight performed by the office manager.
●● The OM should consider leasing equipment if:
Answer: keeping costs low is a priority or the physician likes to replace
equipment frequently.
●● A purchase order is:
Answer: a written authorization that ensures an agreed-on price.
●● "Net 30" means:
Answer: the buyer has 30 day in which to pay the total amount of an
order.
●● Business travel is:
Answer: -often arranged via the Internet.
-Arranged only after seeking the physician's preferences.
●● A multicultural staff can:
Answer: -help strengthen an office.
