SNCOA LATEST TEST PAPER QUESTIONS AND
ANSWERS SURE A+
✔✔Innovation theory :
Early majority - ✔✔Represent mainstream thinking,
sit back to see how the change is going to work
Waits to see what others think
Won't be the first to adopt change but also won't be the last
✔✔Innovation theory:
Laggards - ✔✔Very traditional in their views
less educated or informed about the change
content with what they have
may only adopt because they feel they have to
tends to be suspicious of change
✔✔Lewins phases of change - ✔✔Unfreezing—changing—Refreezing
Unfreezing: create felt need for change
Changing: movement firm old way to new way
ReFreezing: Locking in new processes and procedures
✔✔Demographic diversity - ✔✔Socially defined personal characteristics like age, race,
ethnicity, religion, gender and geographic origin
✔✔Diversity - ✔✔a composite of personal characteristics, experiences and abilities
✔✔Cognitive/behavioral diversity - ✔✔Differences in styles of work, thinking, learning
and personality
✔✔Organizational/structural diversity - ✔✔Interaction between military service
component, occupations and career fields
,✔✔Global diversity - ✔✔Involves the intimate knowledge of and experience with foreign
languages, cultures, coalition partners, and foreign nationals whom one interacts with
✔✔Religious diversity - ✔✔Every airman is free to practice the religion of their choice or
subscribe to no religious believes at all
✔✔social sensitivity ( in regards to diversity) - ✔✔In order for diversity to thrive you must
be Receptive and responsive to the emotions, feelings, personality, temperaments,
cultural differences and believes of the people around you
✔✔Diversimilarity ( in regards to diversity) - ✔✔Learning to respect the differences
between people while highlighting their similarities
( we are different but we are the same)
✔✔Transformational leadership-individualized consideration
( in regards to diversity ) - ✔✔What do each of your members bring to the table, what
are their needs, how do we meet them
✔✔Rainbow Rule - ✔✔Treat others the way THEY would have YOU treat them
✔✔Which of the following best describes what is meant by diversimilarity - ✔✔We are
different but we are the same
✔✔Inclusion - ✔✔Represents a culture that connects each airman to the organization,
encourages collaboration, flexibility and fairness, leveraged diversity throughout the
ORG so that all individuals are able to participate and contribute to their full potential
✔✔2013 USAF diversity strategic roadmap
(5 priorities ) - ✔✔1. INSTITUTIONALIZE as necessary to Mission success
2. ATTRACT high-quality, talented, diverse individuals to consider service in the
USAF
3. RECRUIT highly quality, talented and diverse individuals to serve USAF
4. DEVELOPE high-quality, talented and diverse TOTAL FORCE
5. RETAIN high quality, talented and diverse TOTAl FORCE
✔✔Leveraging diversity - ✔✔Leading - managing inclusive work environments to
maximize the talents of each person to achieve the vision & mission ORG
✔✔Diversity: Culture vs. climate - ✔✔ORG Culture= system of shared values believes
standards norms dictates expected behavior
ORG Climate= Based on perceptions attitudes feelings about the organization climate is
temporary and can change
,✔✔Multidimensional diversity - ✔✔- Viewing individuals as unique entities, diverse in a
multitude of ways,
- values inclusion of all personnel
- use diversity as a work force multiplier to accomplish the mission
- Encompasses a range of knowledge skills and backgrounds needed to prevail in a
rapidly changing environment
✔✔5 part transformational process
(Diversity) - ✔✔Process that Helps ORGS & theie people move from awareness to
understanding to action, regarding diversity
✔✔5 part transformational process
(Diversity) steps - ✔✔1. Discovery - what is unit doing to increase diversity awareness
2. Assessment-current units culture/climate from various perspectives
3.Exploratiotraining/development/
activities that addresses diversity issues
4. Transformation- Plan to implement activities from step 3
5. Revitalization implement diversity efforts into unit culture/climate
✔✔Domains of culture - ✔✔Universal categories of human interaction, believe, behavior
and meaning/values
✔✔Culture - ✔✔Shared patterns, affiliations, traditions, believe systems, behaviors
shaped by history, politics, resources learned through socialization or passed down
through generations
✔✔Ethnocentrism - ✔✔Tendency to negatively judge other cultures by the values and
assumptions of your own culture
✔✔Cultural relativism - ✔✔- Tendency to understand peoples believes & practices w/I
the context of their culture rather than from your own cultural point of view
- Suspend your judgment
(Opposite of ethnocentrism)
✔✔Cross cultural competence (3C) - ✔✔The ability to quickly, accurately, effectively
comprehend & act across all cultural environments w/o having prior Exposure to a
particular group, religion, language
✔✔Holism - ✔✔All aspects of culture are interconnected changing one area can have
an effect on another ares
(Ex:) sex/gender may effect famiy/kinship which could effect resources
✔✔Worldview (C3) - ✔✔-Perspective from which a person sees/interprets the world
- collection of believes about life/universe held by certain group/individuals
, ✔✔Para language - ✔✔-Nonverbal features that accompany speech
- contribute to communication but are not considered part of the language system
(Ex: Tone, pitch, rate, pauses )
✔✔Hi power distance culture - ✔✔-Those in authority openly demonstrate their rank
- superior/subordinate relationship is rarely clothes or personal
- Class divisions w/I society are excepted
✔✔Power distance ( Para language) - ✔✔Extent to which the less powerful members of
a culture, organization, institution except and expect that power is distributed unequally
2 types: High power- low power
✔✔Low power distance culture - ✔✔-Superiors treat subordinance with respect
- Subordinance are entrusted with important assignments
- Blaine is either shared or excepted by the superior
✔✔Macro cultures - ✔✔- Most powerful or widely practiced cultures in a particular
society
- society is a region or entire country - — mainstream, dominant values, beliefs,
behaviors
✔✔Micro cultures - ✔✔Group of people living with in a larger society who share values
believes behaviors etc.
(Ex: majority of southerners share:
sweet tea, dialect etc)
✔✔3C model - ✔✔Understanding differences and being able to adjust can have an
impact on Mission success
Knowledge
Motivation
learning approaches
✔✔Knowledge
3C model - ✔✔- Understanding how culture influences peoples believes, values and
thought processes
-Understanding your own culture and the way it influences your beliefs, values, thought
process, behavior
(Ex:)
Americans have the freedom to speak their minds
Imagine interacting w/ a culture where the Gov Sensors freedom of speech
ANSWERS SURE A+
✔✔Innovation theory :
Early majority - ✔✔Represent mainstream thinking,
sit back to see how the change is going to work
Waits to see what others think
Won't be the first to adopt change but also won't be the last
✔✔Innovation theory:
Laggards - ✔✔Very traditional in their views
less educated or informed about the change
content with what they have
may only adopt because they feel they have to
tends to be suspicious of change
✔✔Lewins phases of change - ✔✔Unfreezing—changing—Refreezing
Unfreezing: create felt need for change
Changing: movement firm old way to new way
ReFreezing: Locking in new processes and procedures
✔✔Demographic diversity - ✔✔Socially defined personal characteristics like age, race,
ethnicity, religion, gender and geographic origin
✔✔Diversity - ✔✔a composite of personal characteristics, experiences and abilities
✔✔Cognitive/behavioral diversity - ✔✔Differences in styles of work, thinking, learning
and personality
✔✔Organizational/structural diversity - ✔✔Interaction between military service
component, occupations and career fields
,✔✔Global diversity - ✔✔Involves the intimate knowledge of and experience with foreign
languages, cultures, coalition partners, and foreign nationals whom one interacts with
✔✔Religious diversity - ✔✔Every airman is free to practice the religion of their choice or
subscribe to no religious believes at all
✔✔social sensitivity ( in regards to diversity) - ✔✔In order for diversity to thrive you must
be Receptive and responsive to the emotions, feelings, personality, temperaments,
cultural differences and believes of the people around you
✔✔Diversimilarity ( in regards to diversity) - ✔✔Learning to respect the differences
between people while highlighting their similarities
( we are different but we are the same)
✔✔Transformational leadership-individualized consideration
( in regards to diversity ) - ✔✔What do each of your members bring to the table, what
are their needs, how do we meet them
✔✔Rainbow Rule - ✔✔Treat others the way THEY would have YOU treat them
✔✔Which of the following best describes what is meant by diversimilarity - ✔✔We are
different but we are the same
✔✔Inclusion - ✔✔Represents a culture that connects each airman to the organization,
encourages collaboration, flexibility and fairness, leveraged diversity throughout the
ORG so that all individuals are able to participate and contribute to their full potential
✔✔2013 USAF diversity strategic roadmap
(5 priorities ) - ✔✔1. INSTITUTIONALIZE as necessary to Mission success
2. ATTRACT high-quality, talented, diverse individuals to consider service in the
USAF
3. RECRUIT highly quality, talented and diverse individuals to serve USAF
4. DEVELOPE high-quality, talented and diverse TOTAL FORCE
5. RETAIN high quality, talented and diverse TOTAl FORCE
✔✔Leveraging diversity - ✔✔Leading - managing inclusive work environments to
maximize the talents of each person to achieve the vision & mission ORG
✔✔Diversity: Culture vs. climate - ✔✔ORG Culture= system of shared values believes
standards norms dictates expected behavior
ORG Climate= Based on perceptions attitudes feelings about the organization climate is
temporary and can change
,✔✔Multidimensional diversity - ✔✔- Viewing individuals as unique entities, diverse in a
multitude of ways,
- values inclusion of all personnel
- use diversity as a work force multiplier to accomplish the mission
- Encompasses a range of knowledge skills and backgrounds needed to prevail in a
rapidly changing environment
✔✔5 part transformational process
(Diversity) - ✔✔Process that Helps ORGS & theie people move from awareness to
understanding to action, regarding diversity
✔✔5 part transformational process
(Diversity) steps - ✔✔1. Discovery - what is unit doing to increase diversity awareness
2. Assessment-current units culture/climate from various perspectives
3.Exploratiotraining/development/
activities that addresses diversity issues
4. Transformation- Plan to implement activities from step 3
5. Revitalization implement diversity efforts into unit culture/climate
✔✔Domains of culture - ✔✔Universal categories of human interaction, believe, behavior
and meaning/values
✔✔Culture - ✔✔Shared patterns, affiliations, traditions, believe systems, behaviors
shaped by history, politics, resources learned through socialization or passed down
through generations
✔✔Ethnocentrism - ✔✔Tendency to negatively judge other cultures by the values and
assumptions of your own culture
✔✔Cultural relativism - ✔✔- Tendency to understand peoples believes & practices w/I
the context of their culture rather than from your own cultural point of view
- Suspend your judgment
(Opposite of ethnocentrism)
✔✔Cross cultural competence (3C) - ✔✔The ability to quickly, accurately, effectively
comprehend & act across all cultural environments w/o having prior Exposure to a
particular group, religion, language
✔✔Holism - ✔✔All aspects of culture are interconnected changing one area can have
an effect on another ares
(Ex:) sex/gender may effect famiy/kinship which could effect resources
✔✔Worldview (C3) - ✔✔-Perspective from which a person sees/interprets the world
- collection of believes about life/universe held by certain group/individuals
, ✔✔Para language - ✔✔-Nonverbal features that accompany speech
- contribute to communication but are not considered part of the language system
(Ex: Tone, pitch, rate, pauses )
✔✔Hi power distance culture - ✔✔-Those in authority openly demonstrate their rank
- superior/subordinate relationship is rarely clothes or personal
- Class divisions w/I society are excepted
✔✔Power distance ( Para language) - ✔✔Extent to which the less powerful members of
a culture, organization, institution except and expect that power is distributed unequally
2 types: High power- low power
✔✔Low power distance culture - ✔✔-Superiors treat subordinance with respect
- Subordinance are entrusted with important assignments
- Blaine is either shared or excepted by the superior
✔✔Macro cultures - ✔✔- Most powerful or widely practiced cultures in a particular
society
- society is a region or entire country - — mainstream, dominant values, beliefs,
behaviors
✔✔Micro cultures - ✔✔Group of people living with in a larger society who share values
believes behaviors etc.
(Ex: majority of southerners share:
sweet tea, dialect etc)
✔✔3C model - ✔✔Understanding differences and being able to adjust can have an
impact on Mission success
Knowledge
Motivation
learning approaches
✔✔Knowledge
3C model - ✔✔- Understanding how culture influences peoples believes, values and
thought processes
-Understanding your own culture and the way it influences your beliefs, values, thought
process, behavior
(Ex:)
Americans have the freedom to speak their minds
Imagine interacting w/ a culture where the Gov Sensors freedom of speech
