SMPS CPSM EXAMINATION TIPS QUESTIONS
AND ANSWERS SET A+
✔✔Key Performance Indicators (KPIs) - ✔✔Quantitative, reportable measurements that
can be used to determine how close a person or firm is to achieving an objective.
✔✔Facilitator - ✔✔The person responsible for guiding a group of people as they identify
their objectives and make plans for achieving them.
✔✔Interest Based Relationship Approach - ✔✔A method of managing conflict that
involves focusing on the issue at hand and determining what actions should be taken to
solve the problem.
✔✔Myers-Briggs Type Indicator - ✔✔A behavioral inventory tool that assesses a
person's preferred style of interaction, including how they perceive the world and what
influences their decision making
✔✔DISC Assessment - ✔✔A behavioral assessment tool meant to give insight into how
a person might react in certain environments.
✔✔Aggregate - ✔✔The total of many parts.
✔✔Action Plan - ✔✔The results-focused plan of deliberate actions that will support the
achievement of a desired outcome of result.
✔✔Projection Method - ✔✔A budgeting method that uses costs from prior years as a
basis for development
✔✔Percentage Method - ✔✔A budgeting method that allocates a set percentage of a
firm't total net service revenues to support a specific area of cost.
,✔✔Goal-Based Budgeting Method - ✔✔A budgeting method based on revenue goals
and the implementation costs to meet them.
✔✔Labor Costs - ✔✔The compensation paid to, and costs incurred by a firm, to employ
the personnel hired by the firm
✔✔Expenses - ✔✔The costs a firm expends in the process of doing business.
✔✔Network - ✔✔A select group of individuals in your firm, the industry, and your socio-
economic life that have the opportunity to provide information that can be of assistance
✔✔Return on Investment (ROI) - ✔✔The net increase in profit margin as a percentage
of the investment made
✔✔Measurement - ✔✔Following the progress of one particular variable
✔✔Drivers - ✔✔Actions and achievements that directly determine success
✔✔Indicators - ✔✔Actions and achievements that indicate a firm or person is on the
right track to success, but don't in and of themselves constitute success.
✔✔Basic Accounting Principle - ✔✔A principle that applies to how you count and record
the income distribution and use of funds.
✔✔Basic Financial Principle - ✔✔A principle that concerns things a firm measures and
indicators of healthy or unhealthy business performance
✔✔Rolling Budget - ✔✔A style of budgeting the continually updates the budget so that it
takes into account changes in the environment and allows for a more flexible response.
✔✔Internal Benchmarking - ✔✔Compares past performance of a firm, group, or
individual to an entity's past performance or previously set target
✔✔External Benchmarking - ✔✔Compares current performance to an industry
standard, a created reference or a mix of firms/individuals you want to emulate.
✔✔Situational Analysis - ✔✔Collection of methods that managers use to analyze an
organization's internal and external environment to understand the organization's
capabilities, customers and business environment
✔✔Creative Brief - ✔✔Document created through initial meetings, interviews, readings,
and discussions between a client and designer before any work begins that helps to
inform and guide the work.
, ✔✔Business Development - ✔✔The gathering and compilation of client and pursuit
knowledge in advance of an RFP through direct interaction with the client
✔✔Seller-Doer Model - ✔✔Firm assigns a technical professional - generally a firm
principal - responsibility for making the sale and performing the work
✔✔Marketing/BD Model - ✔✔Firm hires focused marketers and business developers
who concentrate on securing new work
✔✔Capture Plan - ✔✔Action plan specifically focused on winning over and securing
work from a particular client
✔✔Differentiation - ✔✔Ways in which a product, service, or firm is different from its
competitors
✔✔Competitor Analysis - ✔✔In-depth description of the competitor's background,
finances, products, markets, facilities, personnel, and strategies
✔✔Competitive Analysis - ✔✔In-depth description of the distinctive position a firm holds
against its competitors
✔✔DIK Continuum (Data, Information, Analysis) - ✔✔Series of steps that describes how
wisdom is acquired through the collection and analysis of data
✔✔Strategic Partner - ✔✔Firm with whom another firm agrees to work for a specified
amount of time and to the mutual benefit of both parties
✔✔Supply Chain - ✔✔All the entities that provide you or your clients with the goods or
services necessary for the successful completion of the project
✔✔Integration Sequence - ✔✔All entities that contribute to the success of a firm's
projects either vertically (upstream or downstream) or horizontally (complement the
firm's service at a particular stage of development)
✔✔Association - ✔✔Informal agreement/arrangement between firms to provide A/E/C
services, usually for one specific project or client
✔✔Joint Venture - ✔✔Formation of a separate legal corporate entity what usually
provides services for a specific project or client
✔✔Alliance - ✔✔Formal arrangement between two or more firms to provide services,
usually to a pre-determined market sector or client base.
AND ANSWERS SET A+
✔✔Key Performance Indicators (KPIs) - ✔✔Quantitative, reportable measurements that
can be used to determine how close a person or firm is to achieving an objective.
✔✔Facilitator - ✔✔The person responsible for guiding a group of people as they identify
their objectives and make plans for achieving them.
✔✔Interest Based Relationship Approach - ✔✔A method of managing conflict that
involves focusing on the issue at hand and determining what actions should be taken to
solve the problem.
✔✔Myers-Briggs Type Indicator - ✔✔A behavioral inventory tool that assesses a
person's preferred style of interaction, including how they perceive the world and what
influences their decision making
✔✔DISC Assessment - ✔✔A behavioral assessment tool meant to give insight into how
a person might react in certain environments.
✔✔Aggregate - ✔✔The total of many parts.
✔✔Action Plan - ✔✔The results-focused plan of deliberate actions that will support the
achievement of a desired outcome of result.
✔✔Projection Method - ✔✔A budgeting method that uses costs from prior years as a
basis for development
✔✔Percentage Method - ✔✔A budgeting method that allocates a set percentage of a
firm't total net service revenues to support a specific area of cost.
,✔✔Goal-Based Budgeting Method - ✔✔A budgeting method based on revenue goals
and the implementation costs to meet them.
✔✔Labor Costs - ✔✔The compensation paid to, and costs incurred by a firm, to employ
the personnel hired by the firm
✔✔Expenses - ✔✔The costs a firm expends in the process of doing business.
✔✔Network - ✔✔A select group of individuals in your firm, the industry, and your socio-
economic life that have the opportunity to provide information that can be of assistance
✔✔Return on Investment (ROI) - ✔✔The net increase in profit margin as a percentage
of the investment made
✔✔Measurement - ✔✔Following the progress of one particular variable
✔✔Drivers - ✔✔Actions and achievements that directly determine success
✔✔Indicators - ✔✔Actions and achievements that indicate a firm or person is on the
right track to success, but don't in and of themselves constitute success.
✔✔Basic Accounting Principle - ✔✔A principle that applies to how you count and record
the income distribution and use of funds.
✔✔Basic Financial Principle - ✔✔A principle that concerns things a firm measures and
indicators of healthy or unhealthy business performance
✔✔Rolling Budget - ✔✔A style of budgeting the continually updates the budget so that it
takes into account changes in the environment and allows for a more flexible response.
✔✔Internal Benchmarking - ✔✔Compares past performance of a firm, group, or
individual to an entity's past performance or previously set target
✔✔External Benchmarking - ✔✔Compares current performance to an industry
standard, a created reference or a mix of firms/individuals you want to emulate.
✔✔Situational Analysis - ✔✔Collection of methods that managers use to analyze an
organization's internal and external environment to understand the organization's
capabilities, customers and business environment
✔✔Creative Brief - ✔✔Document created through initial meetings, interviews, readings,
and discussions between a client and designer before any work begins that helps to
inform and guide the work.
, ✔✔Business Development - ✔✔The gathering and compilation of client and pursuit
knowledge in advance of an RFP through direct interaction with the client
✔✔Seller-Doer Model - ✔✔Firm assigns a technical professional - generally a firm
principal - responsibility for making the sale and performing the work
✔✔Marketing/BD Model - ✔✔Firm hires focused marketers and business developers
who concentrate on securing new work
✔✔Capture Plan - ✔✔Action plan specifically focused on winning over and securing
work from a particular client
✔✔Differentiation - ✔✔Ways in which a product, service, or firm is different from its
competitors
✔✔Competitor Analysis - ✔✔In-depth description of the competitor's background,
finances, products, markets, facilities, personnel, and strategies
✔✔Competitive Analysis - ✔✔In-depth description of the distinctive position a firm holds
against its competitors
✔✔DIK Continuum (Data, Information, Analysis) - ✔✔Series of steps that describes how
wisdom is acquired through the collection and analysis of data
✔✔Strategic Partner - ✔✔Firm with whom another firm agrees to work for a specified
amount of time and to the mutual benefit of both parties
✔✔Supply Chain - ✔✔All the entities that provide you or your clients with the goods or
services necessary for the successful completion of the project
✔✔Integration Sequence - ✔✔All entities that contribute to the success of a firm's
projects either vertically (upstream or downstream) or horizontally (complement the
firm's service at a particular stage of development)
✔✔Association - ✔✔Informal agreement/arrangement between firms to provide A/E/C
services, usually for one specific project or client
✔✔Joint Venture - ✔✔Formation of a separate legal corporate entity what usually
provides services for a specific project or client
✔✔Alliance - ✔✔Formal arrangement between two or more firms to provide services,
usually to a pre-determined market sector or client base.
