CHL CERTIFICATION EXAM QUESTIONS WITH
100% CORRECT ANSWERS .
Skill Set - correct Answers -The skills required to accomplish a specific task or function (pg 5)
Unity of Command - correct Answers -An organizing principle that suggests each employee should have
one supervisor. (pg 7)
Culture - correct Answers -The beliefs, values, and norms shared by the department personnel that are
considered valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy - correct Answers -A policy that performs no amount of leniency regarding
harassment behavior (pge 14)
CCU - correct Answers -Nursing unit reserved for patients with intensive nursing needs that requires
skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - correct Answers -Supervises registered nurses and LNA's
DashBoard - correct Answers -A collection of statistical data about a central service department's key
performance indicators that indicates the extent to which goals are being attained
Organizational Chart - correct Answers -A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
bench Mark - correct Answers -A standard used to compare and improve a departments own products
or services by measuring them against specific standards
Key Performance Indicator - correct Answers -A set of quantifiable measures that a company or industry
uses to gauge or compare performance in terms of meeting their strategic and operational goals
100% CORRECT ANSWERS .
Skill Set - correct Answers -The skills required to accomplish a specific task or function (pg 5)
Unity of Command - correct Answers -An organizing principle that suggests each employee should have
one supervisor. (pg 7)
Culture - correct Answers -The beliefs, values, and norms shared by the department personnel that are
considered valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy - correct Answers -A policy that performs no amount of leniency regarding
harassment behavior (pge 14)
CCU - correct Answers -Nursing unit reserved for patients with intensive nursing needs that requires
skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - correct Answers -Supervises registered nurses and LNA's
DashBoard - correct Answers -A collection of statistical data about a central service department's key
performance indicators that indicates the extent to which goals are being attained
Organizational Chart - correct Answers -A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
bench Mark - correct Answers -A standard used to compare and improve a departments own products
or services by measuring them against specific standards
Key Performance Indicator - correct Answers -A set of quantifiable measures that a company or industry
uses to gauge or compare performance in terms of meeting their strategic and operational goals
