3CX BASIC LATEST 2026 FINAL PAPER QUESTIONS AND
ANSWERS GRADED A+
✔✔No extensions should be created with numbers that are also Emergency numbers in
the country where the 3CX power plant is operating. - ✔✔T
✔✔The recommended way to configure any 3CX Client is the /Welcome Email/ and to
use the attached configuration file or QR code that can be found in the 3CX Web Client
and/or Management Console. - ✔✔T
✔✔A Caller connected to a Digital Receptionist will consume 1 simultaneous call of the
Maximum Simultaneous calls allowed by the system - ✔✔T
✔✔When you choose to use a 3CX FQDN, does the configuration wizard generates a
trusted SSL certificate during installation? - ✔✔Yes
✔✔Can mp3 files be uploaded to Digital Receptionists for use as custom messages? -
✔✔NO
✔✔To upload an audio file to a Digital Receptionist, it must be in the following format:
WAV, PCM, 8 kHz, 16 bit, mono - ✔✔T
✔✔To configure an individual outgoing caller ID (Caller ID number) per extension, you
do so in: SIP trunk → YOUR TRUNK → caller ID → Configure outgoing caller ID - ✔✔F
✔✔Internet explorer is recommended to open the admin console - ✔✔NO
✔✔A 3CX App can use the same 3CX extension number as a desktop IP phone. - ✔✔T
✔✔When using a generic VoIP provider, 3CX support is available to troubleshoot all
trunking issues related to this provider. - ✔✔NO
✔✔The Tunnel Port can be changed after the installation is complete while the SIP port
cant - ✔✔NO
✔✔SIP Forking is a term that is used when a call is forwarded to another extension
when the call is not answered within a certain time - ✔✔F
✔✔Voicemail greeting can be recorded via voicemail menu from an IP phone, or
uploaded directly through the Admin console as a WAV file.
True - ✔✔T
, ✔✔When the timeout is reached on the Digital Receptionist, you can configure a new
action - ✔✔Yes
✔✔If you choose to use your own public domain name for a 3CX installation, will 3CX
be able to generate LETS ENCRYPT certificates in the same way you would with 3CX-
hosted FQDNs? - ✔✔F
✔✔If outbound calls drop after 32 seconds, you must ensure that SIP ALG is enabled
on your firewall and that the provider supports it. - ✔✔T
✔✔Review support guidelines for compatible devices (https://www.3cx.com/ordering/).
Are supported IP phones still covered when they have not been provisioned through
3CX, run custom templates, and/or use outdated firmware versions? - ✔✔F
✔✔3CX support will help with firewall configuration or network routing - ✔✔NO
✔✔The QR code can be found on the 3CX Web Client - ✔✔T
✔✔You can receive voice message notifications by email with the voice message
attached as a wav file. - ✔✔T
✔✔Both 3CX Android and iOS clients support PUSH - ✔✔T
✔✔The latest supported and recommended firmware for supported IP phones can be
downloaded from the UPDATES page of the 3CX Management Console - ✔✔T
✔✔ - ✔✔F
✔✔The only way to listen to a Voice Message from your extension is by checking the
Voicemail menu from your IP phone. - ✔✔F
✔✔Once 3CX is fully installed, the chosen public FQDN is mapped and locked in your
License key until it is manually released. - ✔✔T
✔✔Digital Receptionists have the ability to smartly dial extensions through the CALL BY
NAME functionality, where the first 3 letters of the last name must be entered on the
phones keyboard - ✔✔T
✔✔A DIGITAL RECEPTIONIST can be configured to route calls based on caller voice
input. - ✔✔F
ANSWERS GRADED A+
✔✔No extensions should be created with numbers that are also Emergency numbers in
the country where the 3CX power plant is operating. - ✔✔T
✔✔The recommended way to configure any 3CX Client is the /Welcome Email/ and to
use the attached configuration file or QR code that can be found in the 3CX Web Client
and/or Management Console. - ✔✔T
✔✔A Caller connected to a Digital Receptionist will consume 1 simultaneous call of the
Maximum Simultaneous calls allowed by the system - ✔✔T
✔✔When you choose to use a 3CX FQDN, does the configuration wizard generates a
trusted SSL certificate during installation? - ✔✔Yes
✔✔Can mp3 files be uploaded to Digital Receptionists for use as custom messages? -
✔✔NO
✔✔To upload an audio file to a Digital Receptionist, it must be in the following format:
WAV, PCM, 8 kHz, 16 bit, mono - ✔✔T
✔✔To configure an individual outgoing caller ID (Caller ID number) per extension, you
do so in: SIP trunk → YOUR TRUNK → caller ID → Configure outgoing caller ID - ✔✔F
✔✔Internet explorer is recommended to open the admin console - ✔✔NO
✔✔A 3CX App can use the same 3CX extension number as a desktop IP phone. - ✔✔T
✔✔When using a generic VoIP provider, 3CX support is available to troubleshoot all
trunking issues related to this provider. - ✔✔NO
✔✔The Tunnel Port can be changed after the installation is complete while the SIP port
cant - ✔✔NO
✔✔SIP Forking is a term that is used when a call is forwarded to another extension
when the call is not answered within a certain time - ✔✔F
✔✔Voicemail greeting can be recorded via voicemail menu from an IP phone, or
uploaded directly through the Admin console as a WAV file.
True - ✔✔T
, ✔✔When the timeout is reached on the Digital Receptionist, you can configure a new
action - ✔✔Yes
✔✔If you choose to use your own public domain name for a 3CX installation, will 3CX
be able to generate LETS ENCRYPT certificates in the same way you would with 3CX-
hosted FQDNs? - ✔✔F
✔✔If outbound calls drop after 32 seconds, you must ensure that SIP ALG is enabled
on your firewall and that the provider supports it. - ✔✔T
✔✔Review support guidelines for compatible devices (https://www.3cx.com/ordering/).
Are supported IP phones still covered when they have not been provisioned through
3CX, run custom templates, and/or use outdated firmware versions? - ✔✔F
✔✔3CX support will help with firewall configuration or network routing - ✔✔NO
✔✔The QR code can be found on the 3CX Web Client - ✔✔T
✔✔You can receive voice message notifications by email with the voice message
attached as a wav file. - ✔✔T
✔✔Both 3CX Android and iOS clients support PUSH - ✔✔T
✔✔The latest supported and recommended firmware for supported IP phones can be
downloaded from the UPDATES page of the 3CX Management Console - ✔✔T
✔✔ - ✔✔F
✔✔The only way to listen to a Voice Message from your extension is by checking the
Voicemail menu from your IP phone. - ✔✔F
✔✔Once 3CX is fully installed, the chosen public FQDN is mapped and locked in your
License key until it is manually released. - ✔✔T
✔✔Digital Receptionists have the ability to smartly dial extensions through the CALL BY
NAME functionality, where the first 3 letters of the last name must be entered on the
phones keyboard - ✔✔T
✔✔A DIGITAL RECEPTIONIST can be configured to route calls based on caller voice
input. - ✔✔F
