2-1
Copyright © 2025 McGraw-Hill Education. All rights reserved. No reproduction or
distribution without the prior written consent
of McGraw-Hill Education.
Chapter 02 Test Bank KEY
1. A flow unit is generally associated with the inputs of a process.
FALSE
A flow unit is generally associated with the outputs of a process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
2. A process with a high-level scope must have different inputs and outputs than the process
viewed at a lower scope.
FALSE
A process scope at a high level can have the same inputs and outputs as one at the low level.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Analyze
Difficulty: 3 Hard
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
3. Process metrics measure the level of a process.
FALSE
Process metrics measure the performance and capability of a process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-02 Distinguish among the three key process metrics (flow rate, flow
time, and inventory) and evaluate average flow rate
and flow time from departure and arrival data.
,Topic: Three Key Process Metrics: Inventory, Flow Rate, and Flow Time
4. The entry rate of inputs and the exit rate of outputs in a process match at every moment.
FALSE
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2-2
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or
distribution without the prior written consent
of McGraw-Hill Education.
The entry and exit rates do not have to match at every moment, but they do have to match
in the
long run (i.e., over a long period of time).
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 02-02 Distinguish among the three key process metrics (flow rate, flow
time, and inventory) and evaluate average flow rate
and flow time from departure and arrival data.
Topic: Three Key Process Metrics: Inventory, Flow Rate, and Flow Time
5. Little’s Law can be used to identify the actual time a flow unit spends in a process.
FALSE
Little’s Law can be used to identify the average time a flow unit spends in the process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 02-03 Use Little’s Law to evaluate the three key process metrics.
Topic: Littles Law—Linking Process Metrics Together
6. C&A Bakery serves 200 customers in 10 hours. On average there are 5 customers in the
bakery. This means each customer spends on average 25 minutes in the bakery.
FALSE
Inventory = 5 customers. Flow rate = 200 customers/10 hours = 20 customers per hour.
Flow
time = Inventory/Flow rate = 5/20 = 0.25 hour.
,AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 02-03 Use Little’s Law to evaluate the three key process metrics.
Topic: Littles Law—Linking Process Metrics Together
7. Which of the following statements about a process is TRUE?
A. A process cannot be measured.
B. A process can be measured.
C. A process cannot be improved.
D. A process can only be represented mathematically.
There are three key process metrics to measure a process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
DOWNLOAD THE Test Bank for Operations Management 1st Edition Cachon
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2-3
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or
distribution without the prior written consent
of McGraw-Hill Education.
Topic: Process Definition, Scope, and Flow Units
8. Which of the following is a definition of the term "process"?
A. A set of activities that combines a collection of units.
B. A set of activities that combines a collection of supplies.
C. A set of activities that transforms a collection of inputs into outputs.
D. A set of activities that transforms a collection of outputs into inputs.
A process is a set of activities that transforms a collection of inputs into outputs.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
, Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
9. A graphical representation of a process is called a:
A. process flow diagram.
B. process flow chart.
C. process activity diagram.
D. process activity chart.
A process flow diagram provides a graphical representation of a process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
10. A process scope is:
A. the set of resources used in the process.
B. the set of outputs produced by the process.
C. the set of inputs required by the process.
D. the set of activities involved in the process.
A process scope is the set of activities included in the process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
11. A CEO of a firm will be interested in a _________ level of the ___________ to know how
the entire firm is doing.
A. high, process scope
B. high, flow unit
C. low, process scope
D. low, flow unit
DOWNLOAD THE Test Bank for Operations Management 1st Edition Cachon
nursytestbank.store
2-4
Copyright © 2025 McGraw-Hill Education. All rights reserved. No reproduction or
distribution without the prior written consent
of McGraw-Hill Education.
Chapter 02 Test Bank KEY
1. A flow unit is generally associated with the inputs of a process.
FALSE
A flow unit is generally associated with the outputs of a process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
2. A process with a high-level scope must have different inputs and outputs than the process
viewed at a lower scope.
FALSE
A process scope at a high level can have the same inputs and outputs as one at the low level.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Analyze
Difficulty: 3 Hard
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
3. Process metrics measure the level of a process.
FALSE
Process metrics measure the performance and capability of a process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-02 Distinguish among the three key process metrics (flow rate, flow
time, and inventory) and evaluate average flow rate
and flow time from departure and arrival data.
,Topic: Three Key Process Metrics: Inventory, Flow Rate, and Flow Time
4. The entry rate of inputs and the exit rate of outputs in a process match at every moment.
FALSE
DOWNLOAD THE Test Bank for Operations Management 1st Edition Cachon
nursytestbank.store
2-2
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or
distribution without the prior written consent
of McGraw-Hill Education.
The entry and exit rates do not have to match at every moment, but they do have to match
in the
long run (i.e., over a long period of time).
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 02-02 Distinguish among the three key process metrics (flow rate, flow
time, and inventory) and evaluate average flow rate
and flow time from departure and arrival data.
Topic: Three Key Process Metrics: Inventory, Flow Rate, and Flow Time
5. Little’s Law can be used to identify the actual time a flow unit spends in a process.
FALSE
Little’s Law can be used to identify the average time a flow unit spends in the process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 02-03 Use Little’s Law to evaluate the three key process metrics.
Topic: Littles Law—Linking Process Metrics Together
6. C&A Bakery serves 200 customers in 10 hours. On average there are 5 customers in the
bakery. This means each customer spends on average 25 minutes in the bakery.
FALSE
Inventory = 5 customers. Flow rate = 200 customers/10 hours = 20 customers per hour.
Flow
time = Inventory/Flow rate = 5/20 = 0.25 hour.
,AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 02-03 Use Little’s Law to evaluate the three key process metrics.
Topic: Littles Law—Linking Process Metrics Together
7. Which of the following statements about a process is TRUE?
A. A process cannot be measured.
B. A process can be measured.
C. A process cannot be improved.
D. A process can only be represented mathematically.
There are three key process metrics to measure a process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
DOWNLOAD THE Test Bank for Operations Management 1st Edition Cachon
nursytestbank.store
2-3
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or
distribution without the prior written consent
of McGraw-Hill Education.
Topic: Process Definition, Scope, and Flow Units
8. Which of the following is a definition of the term "process"?
A. A set of activities that combines a collection of units.
B. A set of activities that combines a collection of supplies.
C. A set of activities that transforms a collection of inputs into outputs.
D. A set of activities that transforms a collection of outputs into inputs.
A process is a set of activities that transforms a collection of inputs into outputs.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
, Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
9. A graphical representation of a process is called a:
A. process flow diagram.
B. process flow chart.
C. process activity diagram.
D. process activity chart.
A process flow diagram provides a graphical representation of a process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
10. A process scope is:
A. the set of resources used in the process.
B. the set of outputs produced by the process.
C. the set of inputs required by the process.
D. the set of activities involved in the process.
A process scope is the set of activities included in the process.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 02-01 Identify an appropriate flow unit for a process.
Topic: Process Definition, Scope, and Flow Units
11. A CEO of a firm will be interested in a _________ level of the ___________ to know how
the entire firm is doing.
A. high, process scope
B. high, flow unit
C. low, process scope
D. low, flow unit
DOWNLOAD THE Test Bank for Operations Management 1st Edition Cachon
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2-4
