NURS6512 midteRm exam 2026 aCtUal QUeStioNS aNd
veRified aNSWeRS (lateSt Update) a+ GRade
100% GUaRaNtee veRified By expeRtS
Communication techniques used to obtain a patient's health history - aNSWeR-Courtesy,
Comfort, Connection, Confirmation
Courtesy Communication Technique - aNSWeR-• Knock before entering a room.
• Address, first, the patient formally (e.g., Miss, Ms., Mrs., Mr.) It is all right to shake
hands.
• Meet and acknowledge others in the room and establish their roles and degree of
participation.
• Learn their names.
• Ensure confidentiality.
• Be in the room, sitting, with no effort to reach too soon for the doorknob.
• If taking notes, take notes sparingly; note key words as reminders but do not let note-
taking distract from your observing and listening.
• If typing in the electronic medical record, type briefly and maintain eye contact with
patient, if possible.
• Respect the need for modesty.
• Allow the patient time to be dressed and comfortably settled after the examination.
Follow-up discussion with the patient still "on the table" is often discomfiting.
Comfort Communication Technique - aNSWeR-• Ensure physical comfort for all, including
yourself.
• Try to have a minimum of furniture separating you and the patient.
• Maintain privacy, using available curtains and shades.
• Ensure a comfortable room temperature or provide a blanket—a cold room will make a
patient want to cover up.
• Ensure good lighting.
• Ensure necessary quiet. Turn off the television set.
, • Try not to overtire the patient. It is not always necessary to do it all at one visit.
Confirmation Communication Technique - aNSWeR-• Ask the patient to summarize the
discussion. There should be clear understanding and uncertainty should be eased.
• Allow the possibility of more discussion with another open-ended question: "Anything
else you want to bring up?"
• If there is a question that you cannot immediately answer, say so. Be sure to follow up
later if at all possible.
• If you seem to have made a mistake, make every effort to repair it. Candor is important
for development of a trusting partnership. Most patients respect it.
Connection Communication Technique - aNSWeR-• Look at the patient; maintain good
eye contact if cultural practices allow.
• Watch your language. Avoid professional jargon. Do not patronize with what you say.
• Do not dominate the discussion. Listen alertly. Let the patient order priorities if several
issues are raised.
• Do not accept a previous diagnosis as a chief concern. Do not too readily follow a
predetermined path.
• Find out whether the patient has turned from other healthcare providers to come to you.
• Take the history and conduct the physical examination before you look at previous
studies or tests. Consider first what the patient has to say.
• Avoid leading or direct questions at first. Open-ended questions are better for starters.
Let specifics evolve from these.
• Avoid being judgmental.
• Respect silence. Pauses can be productive.
• Be flexible. Rigidity limits the potential of an interview.
• Assess the patient's potential as a partner.
• Seek clues to problems from the patient's verbal behaviors and body language (e.g.,
talking too fast or too little).
• Look for the hidden concerns underlying chief concerns.
• Never trivialize any finding or clue.
• Problems can have multiple causes. Do not leap to one cause too quickly.
• Define any concern completely: Where? How severe? How long? In what context? What
soothes or aggravates the problem?
veRified aNSWeRS (lateSt Update) a+ GRade
100% GUaRaNtee veRified By expeRtS
Communication techniques used to obtain a patient's health history - aNSWeR-Courtesy,
Comfort, Connection, Confirmation
Courtesy Communication Technique - aNSWeR-• Knock before entering a room.
• Address, first, the patient formally (e.g., Miss, Ms., Mrs., Mr.) It is all right to shake
hands.
• Meet and acknowledge others in the room and establish their roles and degree of
participation.
• Learn their names.
• Ensure confidentiality.
• Be in the room, sitting, with no effort to reach too soon for the doorknob.
• If taking notes, take notes sparingly; note key words as reminders but do not let note-
taking distract from your observing and listening.
• If typing in the electronic medical record, type briefly and maintain eye contact with
patient, if possible.
• Respect the need for modesty.
• Allow the patient time to be dressed and comfortably settled after the examination.
Follow-up discussion with the patient still "on the table" is often discomfiting.
Comfort Communication Technique - aNSWeR-• Ensure physical comfort for all, including
yourself.
• Try to have a minimum of furniture separating you and the patient.
• Maintain privacy, using available curtains and shades.
• Ensure a comfortable room temperature or provide a blanket—a cold room will make a
patient want to cover up.
• Ensure good lighting.
• Ensure necessary quiet. Turn off the television set.
, • Try not to overtire the patient. It is not always necessary to do it all at one visit.
Confirmation Communication Technique - aNSWeR-• Ask the patient to summarize the
discussion. There should be clear understanding and uncertainty should be eased.
• Allow the possibility of more discussion with another open-ended question: "Anything
else you want to bring up?"
• If there is a question that you cannot immediately answer, say so. Be sure to follow up
later if at all possible.
• If you seem to have made a mistake, make every effort to repair it. Candor is important
for development of a trusting partnership. Most patients respect it.
Connection Communication Technique - aNSWeR-• Look at the patient; maintain good
eye contact if cultural practices allow.
• Watch your language. Avoid professional jargon. Do not patronize with what you say.
• Do not dominate the discussion. Listen alertly. Let the patient order priorities if several
issues are raised.
• Do not accept a previous diagnosis as a chief concern. Do not too readily follow a
predetermined path.
• Find out whether the patient has turned from other healthcare providers to come to you.
• Take the history and conduct the physical examination before you look at previous
studies or tests. Consider first what the patient has to say.
• Avoid leading or direct questions at first. Open-ended questions are better for starters.
Let specifics evolve from these.
• Avoid being judgmental.
• Respect silence. Pauses can be productive.
• Be flexible. Rigidity limits the potential of an interview.
• Assess the patient's potential as a partner.
• Seek clues to problems from the patient's verbal behaviors and body language (e.g.,
talking too fast or too little).
• Look for the hidden concerns underlying chief concerns.
• Never trivialize any finding or clue.
• Problems can have multiple causes. Do not leap to one cause too quickly.
• Define any concern completely: Where? How severe? How long? In what context? What
soothes or aggravates the problem?
