OMGT 3123 ELLIS FINAL EXAM
QUESTIONS AND ANSWERS
true or false :
A mechanism that identifies a firm's targeted customers and sets time frames and
performance objectives for the business is called a mission statement. - Correct
Answers -false
true or false :
The operations and supply chain strategy is a functional strategy that is, by definition,
an infrastructural strategy. - Correct Answers -false
Structural elements of a business include: - Correct Answers -Computer Systems
Whether the product was made or service performed to specifications is a question of : -
Correct Answers -conformance quality
The firm's targeted customers, time frames, and performance objectives are identified
by their: - Correct Answers -business strategy
Which of the following is NOT a generic performance dimension of operations and
supply chain activities? - Correct Answers -social responsibility
The ability to produce a wide range of products or service is: - Correct Answers -mix
flexibility
Damron Inc., wants to purchase a shear for their sheet metal shop and chooses
dimensions of cost, reliability, and flexibility as critical to their long-term success. They
evaluate three different shears and rate their performance on each criterion on a scale
from 1 (poor) to 5 (excellent). What is the value index for the shear made by Belsky
Manufacturing? Dimension Importance cost-4, Reliability-2, Flexibility-3. Belsky scores
are Cost-1, Reliability-5, Flexibility-3. - Correct Answers -23
true or false :
A job shop manufacturing process is better suited to make a variety of products than a
continuous flow process. - Correct Answers -true
Products that are customized only at the very end of the manufacturing process are
known as: - Correct Answers -assemble - to - order
, Products that use standard components but the final configuration of those components
is customer-specific are known as: - Correct Answers -make - to - order
The point where the customer interfaces directly with the service organization is: -
Correct Answers -the front room
The process design team at a manufacturer has broken an assembly process into eight
basic steps, each with a required time, and predecessor as shown in the table. There
are 8 productive hours available in a day and the manufacturer wishes to produce 400
units.Task Time/Predecessor,J/--,K 50/J,L 40/J, M 55/K&L,N 40/M,O 65/ M&P
25/N,R35/O,P What is the theoretical minimum number of stations? - Correct Answers -
five
true or false
A support process performs necessary, value-added activities of an organization. -
Correct Answers -false
true or false
Mapping creates a common understanding of process activities, their results, and who
performs the steps. - Correct Answers -true
true or false
The primary focus of a swim lane process map is to depict flows of objects, information,
and money. - Correct Answers -true
A set of tasks or activities that addresses the main value-added activities of an
organization is a: - Correct Answers -primary process
mapping does NOT : - Correct Answers -provide a detailed view of all elements external
to the process
A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon.
The car wash employs 5 washers at $6 per hour. An appropriate measure of
productivity is: - Correct Answers -1.7 cars / $
A maintenance worker maintains an alibi sheet of all work activities performed in an 8
hour shift. If the work standard is such that 90% efficiency is expected, what is the
actual amount of time that should be documented? - Correct Answers -7.2 hrs
Which of these steps is NOT part of the Six Sigma process sequence? - Correct
Answers -design
green belts have : - Correct Answers -More Six Sigma training than Team Members but
less Six Sigma training than Black Belts
QUESTIONS AND ANSWERS
true or false :
A mechanism that identifies a firm's targeted customers and sets time frames and
performance objectives for the business is called a mission statement. - Correct
Answers -false
true or false :
The operations and supply chain strategy is a functional strategy that is, by definition,
an infrastructural strategy. - Correct Answers -false
Structural elements of a business include: - Correct Answers -Computer Systems
Whether the product was made or service performed to specifications is a question of : -
Correct Answers -conformance quality
The firm's targeted customers, time frames, and performance objectives are identified
by their: - Correct Answers -business strategy
Which of the following is NOT a generic performance dimension of operations and
supply chain activities? - Correct Answers -social responsibility
The ability to produce a wide range of products or service is: - Correct Answers -mix
flexibility
Damron Inc., wants to purchase a shear for their sheet metal shop and chooses
dimensions of cost, reliability, and flexibility as critical to their long-term success. They
evaluate three different shears and rate their performance on each criterion on a scale
from 1 (poor) to 5 (excellent). What is the value index for the shear made by Belsky
Manufacturing? Dimension Importance cost-4, Reliability-2, Flexibility-3. Belsky scores
are Cost-1, Reliability-5, Flexibility-3. - Correct Answers -23
true or false :
A job shop manufacturing process is better suited to make a variety of products than a
continuous flow process. - Correct Answers -true
Products that are customized only at the very end of the manufacturing process are
known as: - Correct Answers -assemble - to - order
, Products that use standard components but the final configuration of those components
is customer-specific are known as: - Correct Answers -make - to - order
The point where the customer interfaces directly with the service organization is: -
Correct Answers -the front room
The process design team at a manufacturer has broken an assembly process into eight
basic steps, each with a required time, and predecessor as shown in the table. There
are 8 productive hours available in a day and the manufacturer wishes to produce 400
units.Task Time/Predecessor,J/--,K 50/J,L 40/J, M 55/K&L,N 40/M,O 65/ M&P
25/N,R35/O,P What is the theoretical minimum number of stations? - Correct Answers -
five
true or false
A support process performs necessary, value-added activities of an organization. -
Correct Answers -false
true or false
Mapping creates a common understanding of process activities, their results, and who
performs the steps. - Correct Answers -true
true or false
The primary focus of a swim lane process map is to depict flows of objects, information,
and money. - Correct Answers -true
A set of tasks or activities that addresses the main value-added activities of an
organization is a: - Correct Answers -primary process
mapping does NOT : - Correct Answers -provide a detailed view of all elements external
to the process
A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon.
The car wash employs 5 washers at $6 per hour. An appropriate measure of
productivity is: - Correct Answers -1.7 cars / $
A maintenance worker maintains an alibi sheet of all work activities performed in an 8
hour shift. If the work standard is such that 90% efficiency is expected, what is the
actual amount of time that should be documented? - Correct Answers -7.2 hrs
Which of these steps is NOT part of the Six Sigma process sequence? - Correct
Answers -design
green belts have : - Correct Answers -More Six Sigma training than Team Members but
less Six Sigma training than Black Belts
