SCRIPT UPDATED QUESTIONS AND
ANSWERS VIEW AHEAD PREP MATERIAL
SOLVED
⩥ A customer member tries to use a coupon that is only good for full-
priced items to purchase an item that is on sale. She becomes confused
when you explain that she can use the coupon.
Answer: Most - Apologize for the confusion and explain that the coupon
only applies to full-priced items.
Least - Find your supervisor and ask if he can approve the discount.
⩥ Your shift´s productivity is slow because one person is not putting his
share. The rest of the team is getting upset. What would you be most and
least likely to do?
Answer: Most - Ask your struggling coworker if there is anything you
can help with because he seems slower today.
Least - Tell the struggling team member to work faster because he is
holding the team back.