OMGT FINAL EXAM REVIEW
QUESTIONS WITH CORRECT
ANSWERS
T/F:
The chief objective of supply chain management is to achieve and sustain competitive
advantage in the market by providing value to the customer through collaborative
relationships among supply chain members. - Correct Answers -True
T/F:
The SCOR-DS Model is diagram that identifies the organizations upstream and
downstream in the supply chain. - Correct Answers -False
T/F:
Flexibility in supply chains is the ability of the system to cope with changes and
configuring resources in responding to customer needs and changing circumstances in
an effective and efficient manner. - Correct Answers -True
A supply chain may be thought of as consisting of three parts. Which of the following is
a correct listing of the three parts? - Correct Answers -- Sourcing
- Operations
- Logistics
The value chain model was developed by: - Correct Answers -Michael Porter
T/F:
The product development process begins with product concept generation and down
select - Correct Answers -False
T/F:
The eight steps in the product development process are also referred to as integrated
product development - Correct Answers -False
The four stages of the Product Life Cycle are: - Correct Answers -- Define
- Measure
- Analyze
- Design
Benefits of a flexible supply chain include all but the following: - Correct Answers -
Longer lead times
, T/F:
Business process is a structured set of activities designed to produce a specific output. -
Correct Answers -True
Business process management consists of the following steps except________. -
Correct Answers -Bottleneck Identification
Which of the following is NOT a benefit of using business process management? -
Correct Answers -increased value-added time
Productivity is expressed as __________________. - Correct Answers -output divided
by input
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspects of their operations, they are
engaging in ___________. - Correct Answers -Benchmarking
___________ products involve no customization but ____________ products are
completely customized driven by actual customer orders. - Correct Answers -- Make-to-
Stock
- Make-to-Order
The main purpose or reason for developing the ISO 9000 series was to - Correct
Answers -create a benchmark for quality systems
Which of the following refers to a production environment where a product can be made
from common components after receipt of a customer's order? - Correct Answers -
Assemble-to-Order
T/F:
Total Quality Management is a management philosophy characterized by customer
driven quality that permeates the entire organization. - Correct Answers -True
T/F:
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14
points of management. - Correct Answers -False
T/F:
The TQM component of customer-driven quality defines two main types of customers,
those internal to the organization and those external to the organization. - Correct
Answers -True
Which of the following is NOT one of Garvin's approaches to defining quality? - Correct
Answers -Process-Based
QUESTIONS WITH CORRECT
ANSWERS
T/F:
The chief objective of supply chain management is to achieve and sustain competitive
advantage in the market by providing value to the customer through collaborative
relationships among supply chain members. - Correct Answers -True
T/F:
The SCOR-DS Model is diagram that identifies the organizations upstream and
downstream in the supply chain. - Correct Answers -False
T/F:
Flexibility in supply chains is the ability of the system to cope with changes and
configuring resources in responding to customer needs and changing circumstances in
an effective and efficient manner. - Correct Answers -True
A supply chain may be thought of as consisting of three parts. Which of the following is
a correct listing of the three parts? - Correct Answers -- Sourcing
- Operations
- Logistics
The value chain model was developed by: - Correct Answers -Michael Porter
T/F:
The product development process begins with product concept generation and down
select - Correct Answers -False
T/F:
The eight steps in the product development process are also referred to as integrated
product development - Correct Answers -False
The four stages of the Product Life Cycle are: - Correct Answers -- Define
- Measure
- Analyze
- Design
Benefits of a flexible supply chain include all but the following: - Correct Answers -
Longer lead times
, T/F:
Business process is a structured set of activities designed to produce a specific output. -
Correct Answers -True
Business process management consists of the following steps except________. -
Correct Answers -Bottleneck Identification
Which of the following is NOT a benefit of using business process management? -
Correct Answers -increased value-added time
Productivity is expressed as __________________. - Correct Answers -output divided
by input
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspects of their operations, they are
engaging in ___________. - Correct Answers -Benchmarking
___________ products involve no customization but ____________ products are
completely customized driven by actual customer orders. - Correct Answers -- Make-to-
Stock
- Make-to-Order
The main purpose or reason for developing the ISO 9000 series was to - Correct
Answers -create a benchmark for quality systems
Which of the following refers to a production environment where a product can be made
from common components after receipt of a customer's order? - Correct Answers -
Assemble-to-Order
T/F:
Total Quality Management is a management philosophy characterized by customer
driven quality that permeates the entire organization. - Correct Answers -True
T/F:
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14
points of management. - Correct Answers -False
T/F:
The TQM component of customer-driven quality defines two main types of customers,
those internal to the organization and those external to the organization. - Correct
Answers -True
Which of the following is NOT one of Garvin's approaches to defining quality? - Correct
Answers -Process-Based
