OMGT EXAM 1 QUESTIONS AND
ANSWERS
which of the following statements about functional strategy is BEST? - Correct Answers
-C. many functional level strategies could really be described as cross functional
A car was services 200 customers in an hour on a saturday. The car wash employs 5
washers at 6 per hour and uses $50 of water and $5 of electricity per hour. An
appropriate measure of productivity is: - Correct Answers -D. .425 $/car
which of the following statements best describes current thinking regarding processes?
- Correct Answers -D. Developing superior business processes requires a cross
functional and cross organizational perspective.
on the first day of class at a new university you made judgements about the quality of
the class before the professor had entered the room. you noted the comfort of the
accommodations, the fine world of the art in the halls and on the classroom wall and the
soothing music piped in over the sound system. This dimension of quality is: - Correct
Answers -A, Asthetic
which of these statements about the zero defects view of the total cost of quality is
BEST - Correct Answers -A, Failure costs dictate the shape of the total cost curve.
Appraisal costs can occur when a company has not produced any defective items -
Correct Answers -T
Money spent training an employee how to do the job mistake free is an example of an
appraisal cost. - Correct Answers -F
In the zero defects view of the total cost of quality, the minimum value of the total cost
curve is closer to the y axis than it is the traditional view - Correct Answers -F
W. Edwards demings fourteen points for management include? - Correct Answers -B.
break down barriers between departments
on international standard for managing across supply chain is - Correct Answers -A.
ISO 9000
The ____ dimensions of quality asks how long a product can go before failure or the
need for maintenance - Correct Answers -D. Reliability
, an arrow in the process map represents a - Correct Answers -A. move activity
a set of tasks or activities that addresses the main value added activities of an
organization is a - Correct Answers -D. Primary process
the probability of rejecting a lot with quality better than acceptable quality level is -
Correct Answers -D. the producers risk
a car was services 200 customers in a 4 hour span. The car wash employs 5 people at
6 per hour. an appropriate measure of productivity is - Correct Answers -A. 1.7 cars/$
it takes one day for peter to complete the TPS and attach cover sheets. During that day,
peter spends about 15 minutes a day performing actual work land the other 7 hours and
45 minutes spacing out. Which of the following statements is correct? - Correct Answers
-D. Peters percent value added time is just over 3%
which of the following is not a flow found in supply chain? - Correct Answers -D. Risk
which of the following is not a trend in operations management - Correct Answers -D
decreased customization
which job title would most likely be responsible for supervising production in a
manufacturing setting - Correct Answers -B. Production manager
which department is least likely to interact with purchasing functions - Correct Answers -
C. human resources
_____ is an example of an output of the transformation process - Correct Answers -C.
satisfied customers
which of the following statements regarding the supply chain is true - Correct Answers -
C. a first tier supplier is downstream from a second tier
an electronic commerce system? - Correct Answers -B. can improve the speed and
quality of business communication
which of the following lists is in correct supply chain order - Correct Answers -A. first tier
supplier, manufacturer, supplier
every morning a couple argues the availability of a computer. Jeff was always eager to
get started on the task at hand but liza felt the need to first download her podcast. Jeff
decided to track the time he spent waiting for podcasts to download every day for a
month to see whether things were getting worse. The best tool for displaying these
results to the divorce court judge would be a - Correct Answers -A. Run Chart
ANSWERS
which of the following statements about functional strategy is BEST? - Correct Answers
-C. many functional level strategies could really be described as cross functional
A car was services 200 customers in an hour on a saturday. The car wash employs 5
washers at 6 per hour and uses $50 of water and $5 of electricity per hour. An
appropriate measure of productivity is: - Correct Answers -D. .425 $/car
which of the following statements best describes current thinking regarding processes?
- Correct Answers -D. Developing superior business processes requires a cross
functional and cross organizational perspective.
on the first day of class at a new university you made judgements about the quality of
the class before the professor had entered the room. you noted the comfort of the
accommodations, the fine world of the art in the halls and on the classroom wall and the
soothing music piped in over the sound system. This dimension of quality is: - Correct
Answers -A, Asthetic
which of these statements about the zero defects view of the total cost of quality is
BEST - Correct Answers -A, Failure costs dictate the shape of the total cost curve.
Appraisal costs can occur when a company has not produced any defective items -
Correct Answers -T
Money spent training an employee how to do the job mistake free is an example of an
appraisal cost. - Correct Answers -F
In the zero defects view of the total cost of quality, the minimum value of the total cost
curve is closer to the y axis than it is the traditional view - Correct Answers -F
W. Edwards demings fourteen points for management include? - Correct Answers -B.
break down barriers between departments
on international standard for managing across supply chain is - Correct Answers -A.
ISO 9000
The ____ dimensions of quality asks how long a product can go before failure or the
need for maintenance - Correct Answers -D. Reliability
, an arrow in the process map represents a - Correct Answers -A. move activity
a set of tasks or activities that addresses the main value added activities of an
organization is a - Correct Answers -D. Primary process
the probability of rejecting a lot with quality better than acceptable quality level is -
Correct Answers -D. the producers risk
a car was services 200 customers in a 4 hour span. The car wash employs 5 people at
6 per hour. an appropriate measure of productivity is - Correct Answers -A. 1.7 cars/$
it takes one day for peter to complete the TPS and attach cover sheets. During that day,
peter spends about 15 minutes a day performing actual work land the other 7 hours and
45 minutes spacing out. Which of the following statements is correct? - Correct Answers
-D. Peters percent value added time is just over 3%
which of the following is not a flow found in supply chain? - Correct Answers -D. Risk
which of the following is not a trend in operations management - Correct Answers -D
decreased customization
which job title would most likely be responsible for supervising production in a
manufacturing setting - Correct Answers -B. Production manager
which department is least likely to interact with purchasing functions - Correct Answers -
C. human resources
_____ is an example of an output of the transformation process - Correct Answers -C.
satisfied customers
which of the following statements regarding the supply chain is true - Correct Answers -
C. a first tier supplier is downstream from a second tier
an electronic commerce system? - Correct Answers -B. can improve the speed and
quality of business communication
which of the following lists is in correct supply chain order - Correct Answers -A. first tier
supplier, manufacturer, supplier
every morning a couple argues the availability of a computer. Jeff was always eager to
get started on the task at hand but liza felt the need to first download her podcast. Jeff
decided to track the time he spent waiting for podcasts to download every day for a
month to see whether things were getting worse. The best tool for displaying these
results to the divorce court judge would be a - Correct Answers -A. Run Chart
