OMGT 6213 STUDY GUIDE WITH
COMPLETE SOLUTIONS
Definition of Operations and Supply Chain Management - Correct Answers -the design,
operation, and improvement of the systems that create and deliver the firm's primary
products and services
Efficiency - Correct Answers -doing something at the lowest possible cost
Effectiveness - Correct Answers -doing the things that will create value for the customer
Value - Correct Answers -the attractiveness of a product relative to its price
Differences between services and goods - Correct Answers -service is intangible,
service requires some degree of interaction with the customer, services vary from day-
to-day, service is perishable and time dependent, services are a package of features
(supporting facility, facilitating goods, explicit services, implicit services)
Sustainable supply chain strategy - Correct Answers -the ability to meet current
resource needs without compromising the ability of future generations to meet their
needs
Operations and supply strategy - Correct Answers -the setting of board policies and
plans that will guide the use of the resources needed by the firm to implement its
corporate strategy
Operations effectiveness - Correct Answers -performing activities in a manner that best
implements strategic priorities at minimum cost
Dimensions of competitive advantage
Cost or Price - Correct Answers -Make the product or deliver the service inexpensively
process flowchart - Correct Answers -Rectangles=tasks, Flows=arrows, Inverted
Triangles=Storage, Diamonds=Decision points
buffering - Correct Answers -a storage area between stages where the output of a stage
is placed prior to being used in a downstream stage; Blocking: the activities in the stage
must stop because there is no place to deposit the item just completed
starving - Correct Answers -the activities in a stage must stop because there is no work;
, Dimensions of competitive advantage
Quality - Correct Answers -Design quality - set of features a product or service has
Process quality - products or services free of defects because of the quality of the
production process (Make a great product or deliver a great service)
Dimensions of competitive advantage
Delivery speed - Correct Answers -make the product or delivery the service quickly
Dimensions of competitive advantage
Delivery Reliability - Correct Answers -Deliver it when promised
Dimensions of competitive advantage
Flexibility and new-product introductions speed - Correct Answers -Change it
Order winner - Correct Answers -A specific marketing-oriented dimension that clearly
differentiates a product from competing products
Order qualifier - Correct Answers -a dimension used to screen a product or service as a
candidate for purchase
Strategic fit - Correct Answers -degree to which a firm's capabilities and competencies
relate to it's strategy
Activity-system maps - Correct Answers -diagrams that show how a company's strategy
is delivered through a set of supporting activities
Productivity Measure - Correct Answers -a measure of how well resources are used.
Productivity = Output/Input Partial measure - ratio of output to a single input (eg.
Sales/labor) Multifactor measure - ratio of output to some inputs, but not all inputs (eg.
Sales/labor + capital + materials)
industrial learning - Correct Answers -aka Units of output per time period (best for high
volume production and short cycle time)
individual learning - Correct Answers -improvements that result when people repeat a
process and gain a skill or efficiency from their own experience Two elements: rate of
learning and initial start level. Guidelines to improve individual performance: (1) proper
selection of workers, (2) proper training, (3) motivation, (4) work specialization, (5) do
one or very few jobs at a time, (6) use tools or equipment that assist or support
performance, (7) provide quick and easy access for help, (8) allow workers to help
redesign their tasks
organizational Learning - Correct Answers -main source is the individual learning of
employees but also acquires knowledge through its technology, structure, documents it
retains, SOPs
COMPLETE SOLUTIONS
Definition of Operations and Supply Chain Management - Correct Answers -the design,
operation, and improvement of the systems that create and deliver the firm's primary
products and services
Efficiency - Correct Answers -doing something at the lowest possible cost
Effectiveness - Correct Answers -doing the things that will create value for the customer
Value - Correct Answers -the attractiveness of a product relative to its price
Differences between services and goods - Correct Answers -service is intangible,
service requires some degree of interaction with the customer, services vary from day-
to-day, service is perishable and time dependent, services are a package of features
(supporting facility, facilitating goods, explicit services, implicit services)
Sustainable supply chain strategy - Correct Answers -the ability to meet current
resource needs without compromising the ability of future generations to meet their
needs
Operations and supply strategy - Correct Answers -the setting of board policies and
plans that will guide the use of the resources needed by the firm to implement its
corporate strategy
Operations effectiveness - Correct Answers -performing activities in a manner that best
implements strategic priorities at minimum cost
Dimensions of competitive advantage
Cost or Price - Correct Answers -Make the product or deliver the service inexpensively
process flowchart - Correct Answers -Rectangles=tasks, Flows=arrows, Inverted
Triangles=Storage, Diamonds=Decision points
buffering - Correct Answers -a storage area between stages where the output of a stage
is placed prior to being used in a downstream stage; Blocking: the activities in the stage
must stop because there is no place to deposit the item just completed
starving - Correct Answers -the activities in a stage must stop because there is no work;
, Dimensions of competitive advantage
Quality - Correct Answers -Design quality - set of features a product or service has
Process quality - products or services free of defects because of the quality of the
production process (Make a great product or deliver a great service)
Dimensions of competitive advantage
Delivery speed - Correct Answers -make the product or delivery the service quickly
Dimensions of competitive advantage
Delivery Reliability - Correct Answers -Deliver it when promised
Dimensions of competitive advantage
Flexibility and new-product introductions speed - Correct Answers -Change it
Order winner - Correct Answers -A specific marketing-oriented dimension that clearly
differentiates a product from competing products
Order qualifier - Correct Answers -a dimension used to screen a product or service as a
candidate for purchase
Strategic fit - Correct Answers -degree to which a firm's capabilities and competencies
relate to it's strategy
Activity-system maps - Correct Answers -diagrams that show how a company's strategy
is delivered through a set of supporting activities
Productivity Measure - Correct Answers -a measure of how well resources are used.
Productivity = Output/Input Partial measure - ratio of output to a single input (eg.
Sales/labor) Multifactor measure - ratio of output to some inputs, but not all inputs (eg.
Sales/labor + capital + materials)
industrial learning - Correct Answers -aka Units of output per time period (best for high
volume production and short cycle time)
individual learning - Correct Answers -improvements that result when people repeat a
process and gain a skill or efficiency from their own experience Two elements: rate of
learning and initial start level. Guidelines to improve individual performance: (1) proper
selection of workers, (2) proper training, (3) motivation, (4) work specialization, (5) do
one or very few jobs at a time, (6) use tools or equipment that assist or support
performance, (7) provide quick and easy access for help, (8) allow workers to help
redesign their tasks
organizational Learning - Correct Answers -main source is the individual learning of
employees but also acquires knowledge through its technology, structure, documents it
retains, SOPs
