OMGT 5373 - WEEK 1-3 QUIZZES
WITH COMPLETE SOLUTIONS
All of these are key differences between traditional organizations and customer-driven
organizations, EXCEPT:
a. "Marketing is driven by organizational operational needs" vs "Marketing is driven by
stakeholder returns."
b. "Customers are irrational, a pain, and a bottleneck to profitability" vs "The voice of the
customer is important, with courtesy, empathy, respect and attention required to them."
c. "Decisions are product-driven" vs "Decisions are customer-driven."
d. "Process management focuses on error and defect detection" vs "Process
management focuses on error and defect preventions." - Correct Answers -a.
"Marketing is driven by organizational operational needs" vs "Marketing is driven by
stakeholder returns."
___________ means how well the product or service meets the specifications
determined by designers. - Correct Answers -Quality Conformance
The discipline by which quality characteristics are embedded into the product or service
is known as ________. - Correct Answers -Quality Design
What tool is also known as the "fishbone" diagram? - Correct Answers -Cause and
Effect Diagram
A _______________ is a visual representation of the path an entity (e.g., product,
person, material) takes through a production facility or process. - Correct Answers -
Spaghetti Diagram
A time chart designed to display signals or warning of special cause variation is known
as a _____________. - Correct Answers -Control Chart
____________ works with product design to develop realistic product specifications. -
Correct Answers -Industrial Engineering and process designing
Managing for quality in organizational processes has been referred to as ________
while managing product quality has been referred to as ___________. - Correct
Answers -Big Q, little q
WITH COMPLETE SOLUTIONS
All of these are key differences between traditional organizations and customer-driven
organizations, EXCEPT:
a. "Marketing is driven by organizational operational needs" vs "Marketing is driven by
stakeholder returns."
b. "Customers are irrational, a pain, and a bottleneck to profitability" vs "The voice of the
customer is important, with courtesy, empathy, respect and attention required to them."
c. "Decisions are product-driven" vs "Decisions are customer-driven."
d. "Process management focuses on error and defect detection" vs "Process
management focuses on error and defect preventions." - Correct Answers -a.
"Marketing is driven by organizational operational needs" vs "Marketing is driven by
stakeholder returns."
___________ means how well the product or service meets the specifications
determined by designers. - Correct Answers -Quality Conformance
The discipline by which quality characteristics are embedded into the product or service
is known as ________. - Correct Answers -Quality Design
What tool is also known as the "fishbone" diagram? - Correct Answers -Cause and
Effect Diagram
A _______________ is a visual representation of the path an entity (e.g., product,
person, material) takes through a production facility or process. - Correct Answers -
Spaghetti Diagram
A time chart designed to display signals or warning of special cause variation is known
as a _____________. - Correct Answers -Control Chart
____________ works with product design to develop realistic product specifications. -
Correct Answers -Industrial Engineering and process designing
Managing for quality in organizational processes has been referred to as ________
while managing product quality has been referred to as ___________. - Correct
Answers -Big Q, little q
