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Phase of Flight Week 2 Questions with Verified Answers
UPDATED!!!
3 intensity levels of turbulence - ANSWER Light
Moderate
Severe
At the top of decent the pilot will make the following
announcement: - ANSWER "Flight attendants, please prepare
the cabin for arrival"
This PA should be made no later than 5 minute prior to
beginning descent
Boarding FA duties: - ANSWER Set cabin lighting to bright
Review GST
greet and direct customers to seats
Screen carry on baggage
Assist elderly and special assistance customers
Close overhead bins when full
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Monitor exits seats
Pre identify ABPs
Assess seating of lap children
Captain/FA briefing Components? - ANSWER Security
considerations/code word/FD entry/exit
Planned flight time
En route weather, turbulence
Requirement for overwater briefing
Coordination of PAs
Jumpseaters
Exchange names and verify total FAs on board
Review customer info specials/LEOs/FAMs
Complaint Resolution Official - ANSWER Which delta staff
member is trained in service recovery for issues involving
customers with disabilities
Components of final cabin check - ANSWER Disposable service
items stowed
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Galleys secured
Curtains secured
Exit seat cust visually re assessed
Cust seat belts fastened
Seat backs and tray tables upright, aisle armrests resting
position
Headrests down
D1 suites secured open
Direct view panels open
Baggage stowed
Large PEDs stowed
Bins secured
Lavs unoccupied
Cabin lighting adjusted
Components of the ACS minute brief (BRIEF) - ANSWER B: Bag
strategy
R: Review Service Opportunities & Specials
I: ID view, scan and verify minimum crew
E: Expected Boarding Door & Closure Times
Phase of Flight Week 2 Questions with Verified Answers
UPDATED!!!
3 intensity levels of turbulence - ANSWER Light
Moderate
Severe
At the top of decent the pilot will make the following
announcement: - ANSWER "Flight attendants, please prepare
the cabin for arrival"
This PA should be made no later than 5 minute prior to
beginning descent
Boarding FA duties: - ANSWER Set cabin lighting to bright
Review GST
greet and direct customers to seats
Screen carry on baggage
Assist elderly and special assistance customers
Close overhead bins when full
, Page |2
Monitor exits seats
Pre identify ABPs
Assess seating of lap children
Captain/FA briefing Components? - ANSWER Security
considerations/code word/FD entry/exit
Planned flight time
En route weather, turbulence
Requirement for overwater briefing
Coordination of PAs
Jumpseaters
Exchange names and verify total FAs on board
Review customer info specials/LEOs/FAMs
Complaint Resolution Official - ANSWER Which delta staff
member is trained in service recovery for issues involving
customers with disabilities
Components of final cabin check - ANSWER Disposable service
items stowed
, Page |3
Galleys secured
Curtains secured
Exit seat cust visually re assessed
Cust seat belts fastened
Seat backs and tray tables upright, aisle armrests resting
position
Headrests down
D1 suites secured open
Direct view panels open
Baggage stowed
Large PEDs stowed
Bins secured
Lavs unoccupied
Cabin lighting adjusted
Components of the ACS minute brief (BRIEF) - ANSWER B: Bag
strategy
R: Review Service Opportunities & Specials
I: ID view, scan and verify minimum crew
E: Expected Boarding Door & Closure Times
