ISDS 351 Exam Questions with 100% Correct Answers Latest
Graded A+
Question:
Who receives additional training in crowd control to help workers evacuate from a work area? a.
Administrative officer b. floor warden c. supervisor d. manager
Answer:
b. floor warden
Question:
Patrick, a senior manager, has decided to promote one of his team members as an associate mentor
based on her skill and hard work. Which stage in the Plan-Do- Check-Act (PDCA) model
corresponds to this scenario? a. plan step b. act step c. do step d. check step
Answer:
c. Do step
Spivy Tech, a software firm, has decided to change one of its services to effectively meet its
customer expectations. In the context of Information Technology Infrastructure Library (ITIL),
identify the phase of the service life cycle that ensures that the changed services are designed
effectively to meet customer expectations.
Question:
a. Service operation b. Service transition c. Service strategy d. Service design
Answer:
d. Service design
Question:
The scope of a full addresses the health and safety of all workers. a. business continuity plan b.
business initiation plan c. business improvement plan d. business valuation plan
Answer:
a. business continuity plan
Question:
, Which act identifies the U.S. taxpayers who hold financial assets in non-U.S. financial institutions
and offshore accounts? a. Foreign Corrupt Practices Act b. Basel II Tax Accord c. U.S. Senate Bill
Act d. Foreign Account Tax Compliance Act
Answer:
d. Foreign Account Tax Compliance Act
Question:
Which of the following best describes the "AA" priority business function of a firm? a. this
business function is critical to the operation of the firm and cannot be unavailable for more than a
few hours without causing sever problems b. this business function, while significant, can be
unavailable for up to a few days without causing severe problems c. this business function can be
unavailable for several days in times of a major disaster without causing major problems d. this
business function is extremely critical to the operation of the firm and cannot be unavailable for
more than a few minutes without causing severe problems
Answer:
a. this business function is critical to the operation of the firm and cannot be unavailable for more
than a few hours without causing severe problems
Question:
Which of the following best describes the role of an emergency response team in the disaster
recovery team? a. they assess the extent of the damage and decide if or when it may be safe to
reenter the affected work area b. they recommend whether the disaster recovery plan needs to be
put into effect or not c. they gather and analyze the data needed to make decisions and direct the
work of the emergency response team and business recovery team d. they help save lives and
contain the impact of the disaster
Answer:
d. they help save lives and contain the impact of the disaster
Question:
Which of the following best describes the service transition phase of the Information Technology
Infrastructure Library (ITIL)? a. it ensures that the new and/or changed services are designed
effectively to meet customer expectations b. it involves understanding who the IT customers are,
the service offerings required to meet their needs, and the IT capabilities and resources required to
develop and successfully execute these offerings. c. it involves following the design to build, test,
and move into production the services that will meet customer expectations d. it provides a means
for an IT organization to measure and improve the service levels, the technology, and the efficiency
and effectiveness of processes used in the overall management of services
Answer:
Graded A+
Question:
Who receives additional training in crowd control to help workers evacuate from a work area? a.
Administrative officer b. floor warden c. supervisor d. manager
Answer:
b. floor warden
Question:
Patrick, a senior manager, has decided to promote one of his team members as an associate mentor
based on her skill and hard work. Which stage in the Plan-Do- Check-Act (PDCA) model
corresponds to this scenario? a. plan step b. act step c. do step d. check step
Answer:
c. Do step
Spivy Tech, a software firm, has decided to change one of its services to effectively meet its
customer expectations. In the context of Information Technology Infrastructure Library (ITIL),
identify the phase of the service life cycle that ensures that the changed services are designed
effectively to meet customer expectations.
Question:
a. Service operation b. Service transition c. Service strategy d. Service design
Answer:
d. Service design
Question:
The scope of a full addresses the health and safety of all workers. a. business continuity plan b.
business initiation plan c. business improvement plan d. business valuation plan
Answer:
a. business continuity plan
Question:
, Which act identifies the U.S. taxpayers who hold financial assets in non-U.S. financial institutions
and offshore accounts? a. Foreign Corrupt Practices Act b. Basel II Tax Accord c. U.S. Senate Bill
Act d. Foreign Account Tax Compliance Act
Answer:
d. Foreign Account Tax Compliance Act
Question:
Which of the following best describes the "AA" priority business function of a firm? a. this
business function is critical to the operation of the firm and cannot be unavailable for more than a
few hours without causing sever problems b. this business function, while significant, can be
unavailable for up to a few days without causing severe problems c. this business function can be
unavailable for several days in times of a major disaster without causing major problems d. this
business function is extremely critical to the operation of the firm and cannot be unavailable for
more than a few minutes without causing severe problems
Answer:
a. this business function is critical to the operation of the firm and cannot be unavailable for more
than a few hours without causing severe problems
Question:
Which of the following best describes the role of an emergency response team in the disaster
recovery team? a. they assess the extent of the damage and decide if or when it may be safe to
reenter the affected work area b. they recommend whether the disaster recovery plan needs to be
put into effect or not c. they gather and analyze the data needed to make decisions and direct the
work of the emergency response team and business recovery team d. they help save lives and
contain the impact of the disaster
Answer:
d. they help save lives and contain the impact of the disaster
Question:
Which of the following best describes the service transition phase of the Information Technology
Infrastructure Library (ITIL)? a. it ensures that the new and/or changed services are designed
effectively to meet customer expectations b. it involves understanding who the IT customers are,
the service offerings required to meet their needs, and the IT capabilities and resources required to
develop and successfully execute these offerings. c. it involves following the design to build, test,
and move into production the services that will meet customer expectations d. it provides a means
for an IT organization to measure and improve the service levels, the technology, and the efficiency
and effectiveness of processes used in the overall management of services
Answer:
