WGU Help Desk Ticket Analysis for D412
PA - Troubleshooting Network Issues
Update with complete solution
Help Desk Ticket 1
There are multiple reports of employees located in the USER_Net subnet who cannot
get to www.wgu.edu, and the issue appears to be affecting the entire organization.
They are being redirected to a suspicious site. A help desk technician states that the
server team recently installed updates to DMZ_Server_3, which acts as the DNS
server for the organization. The resolution must be organization-wide.
1. Problem exists
, 2. NSLOOKUP shows wgu.edu IP is 151.101.194.224
3. DMZ_Server_3 shows a DNS forwarding entry to 10.10.20.2
PA - Troubleshooting Network Issues
Update with complete solution
Help Desk Ticket 1
There are multiple reports of employees located in the USER_Net subnet who cannot
get to www.wgu.edu, and the issue appears to be affecting the entire organization.
They are being redirected to a suspicious site. A help desk technician states that the
server team recently installed updates to DMZ_Server_3, which acts as the DNS
server for the organization. The resolution must be organization-wide.
1. Problem exists
, 2. NSLOOKUP shows wgu.edu IP is 151.101.194.224
3. DMZ_Server_3 shows a DNS forwarding entry to 10.10.20.2
