Analyzed Exam Questions (Actual Exam 2026-2027) Correct Detailed
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1. In order to perform a task for which one is held accountable, there must be an
equal balance between responsibility and:
A. Authority
B. education
C. delegation
D. specialization -ANSWER-A. Authority
2. When the hospital leader ship team decides on strategy, the information
should be shared with:
A. Employees, patients and the community
B. Employees only
C. Employees and patients only
D. No one -ANSWER-A. Employees, patients and the community
3. Which of the following is not part of the seven steps to the Kubler Ross change
curve model?
A. Denial
B. decision
C. shock
D. experiment
E. anger
,F. frustration
G. integration -ANSWER-C. Shock
4. Leadership styles are often presented within the context of the approaches to
decision-making and problem-solving as well as specific approaches used to
influence change. All styles are important for different situations and organization
may find it self in at any given point in time. Which of the following leadership
styles is best when in organization is in crisis mode?
A. Autocratic
B. participative
C. empowering
D. transactional
E. Transformational -ANSWER-A. Autocratic
Which of the following could be considered an organization framework or model?
A. Baldridge performance excellence framework
B. Donabedian model of structure, process, outcome
C. national Academy of medicine
D. plane tree mode
E. magnet recognition
F. plane tree designation
G. IHI 5 leadership activities
H. all of the above -ANSWER-B. Donabedian model of structure, process, outcome
6. Which of the following leadership styles is most associated with rewards and
punishments?
,A. Autocratic
B. participative
C. empowering
D. transactional
E. transformational -ANSWER-D. Transactional
7. Based on the principles for the Institute for health Improvement who has the
ultimate responsibility for the effectiveness of quality improvement and patient
safety within an organization?
A. Quality and Improvement director
B. medical director
C. CEO
D. governing body -ANSWER-D. Governing body
8. Empowerment gives employees the opportunity to:
A. Solve problems
B. make more money
C. gain respect of peers
D. achieve upward mobility -ANSWER- A. Solve problems
9. The perception of how in organization operates, including how employees
relate to internal and X ternal customers, is the organizational:
A. Structure
B. mission
C. vision
, D. culture -ANSWER-D. Culture
10. In the process of strategic planning, an organization makes decisions about
the future. A basic component of the planning process is to:
A. Develop contractual relationships to enhance market share
B. Contract with a consulting firm to assist with the planning process
C. Determine organizational profitability during the most recent fiscal year
D. Examine both internal and external environments -ANSWER-D. Examine both
internal and external environments
1. A hospital has implemented a quality program to improve the overall quality of
patient care. It has discovered, however, that the program is running over budget,
so the hospital administrative board conducts a review program to see if it should
move forward with the program. What is the healthcare quality professional's
role in this situation?
A. Create a committee to review the quality program and develop a list of reasons
to keep the program
B. prove to the board that the quality program should continue
C. assist the board in making a final decision about the quality program
D. evaluate the financial benefits of the program and demonstrate these to the
board -ANSWER-D. Evaluate the financial benefits of the program and
demonstrate these to the board
2. A hospital has discovered the performance of one of its departments is
consistently below the expected standards. The hospital administration wants to
locate the source of the problems to see improvement in the department within
six months. What is the healthcare quality professionals role?