WGU C954 Information Technology Management
UCertify Exam Study Guide 2026–2027
fact - correct answers -The confirmation or validation of an event or object
information age - correct answers -A time when infinite quantities of facts are widely available to
anyone who can use a computer
internet of things (IoT) - correct answers -A world where interconnected Internet-enabled devices or
"things" have the ability to collect and share data without human intervention
machine-to-machine (M2M) - correct answers -refers to devices that connect directly to there devices
data aggregation - correct answers -The collection of data from various sources for the purpose of data
processing
structured data - correct answers -data that has defined length, type and format and includes numbers,
dates, or strings such as Customer Address
ambient digital experience - correct answers -a blend of the physical, virtual, and electronic
environments creating a real-time ambient environment that changes as the user moves form one place
to another
Internet of Everything (IoE) - correct answers -a concept that extends the Internet of Things (IoT)
emphasis on machine-to-machine communications to describe a more complex system that also
encompasses people and processes
1
,autonomous agent - correct answers -software that carries out some set of operations on behalf of a
user or another program with some degree of independence or autonomy, and employ some knowledge
or representation of the user's goals or desires
autonomic computing - correct answers -a self-managing computing model named after, and patterned
on, the human body's autonomic nervous system
transformation process - correct answers -the technical core, especially in manufacturing organizations;
the actual conversion of inputs to outputs
value-added - correct answers -the term used to describe the difference between the cost of inputs and
the value of price of outputs
strategic business units (SBUs) - correct answers -consists of several stand alone businesses
materials requirement planning (MRP) system - correct answers -sales forecasts to make sure that
needed parts and materials are available at the right time and place in a specific company
tactical planning - correct answers -focuses on producing goods and services as efficiently as possible
within the strategic plan
operational planning and control (OP&C) - correct answers -deals with the day to day procedures for
performing work, including scheduling, inventory, and process management
International Organization for Standardization (ISO) - correct answers -a non-governmental organization
established in 1947 to promote the development of world standards to facilitate the international
exchange of goods and services
2
,process quality - correct answers -main goal is to produce defect free products
six sigma quality - correct answers -the goal is to detect potential problems to prevent their occurrence
and achieve no more than 3.4 defects per million opportunities
malcolm baldric national quality awards - correct answers -1987 U.S. standard awarding quality awards
in seven key areas: leadership, strategic planning, customer/market focus, information and analysis,
human resources focus, process management, and business results
ISO 900 - correct answers -international organization for standardization (1947) requiring a company to
determine customer needs, including regulatory and legal requirements including communication
arrangements. Other standards involve process control, product testing, storage and delivery.
ISO 14000 - correct answers -collection of best practices for managing an organizations impact on the
environment
CMMI - correct answers -capability maturity integration is a framework for best practices. Does not
describe the processes themselves; it describes the characteristics of good processes, thus providing
efficient guidelines.
inputs - correct answers -land, labor, capital, information
transformation - correct answers -conversion process
outputs - correct answers -goods & services
3
, storage virtualization - correct answers -combines multiple network storage devices so that they appear
to be a single storage device
network virtualization - correct answers -combines networks by splitting the available bandwidth into
independent channels that an be assigned in real time to a specific device
server virtualization - correct answers -combines the physical resources, such as servers, processors,
and operating systems, from the applications
system virtualization - correct answers -the ability to present the resources of a single computer as if it
is a collation of separate computers (virtual machines)
multi-tenancy - correct answers -a single instance of a system serves multiple customers
cloud fabric controller - correct answers -an individual who monitors and provisions cloud resources
similar to a server administrator at an individual company
cloud fabric - correct answers -the software that makes the benefits of cloud computing possible
hybrid cloud - correct answers -includes two or more private, public, or community clouds, but each
cloud remains separate and is only linked by technology that enables data and application portability
cloud bursting - correct answers -when a company uses its own computing infrastructure for normal
usage and accesses the cloud when it needs to sale for high/peak load requirements, ensuring a sudden
spike in usage does not result in poor performance or system crashes
4
UCertify Exam Study Guide 2026–2027
fact - correct answers -The confirmation or validation of an event or object
information age - correct answers -A time when infinite quantities of facts are widely available to
anyone who can use a computer
internet of things (IoT) - correct answers -A world where interconnected Internet-enabled devices or
"things" have the ability to collect and share data without human intervention
machine-to-machine (M2M) - correct answers -refers to devices that connect directly to there devices
data aggregation - correct answers -The collection of data from various sources for the purpose of data
processing
structured data - correct answers -data that has defined length, type and format and includes numbers,
dates, or strings such as Customer Address
ambient digital experience - correct answers -a blend of the physical, virtual, and electronic
environments creating a real-time ambient environment that changes as the user moves form one place
to another
Internet of Everything (IoE) - correct answers -a concept that extends the Internet of Things (IoT)
emphasis on machine-to-machine communications to describe a more complex system that also
encompasses people and processes
1
,autonomous agent - correct answers -software that carries out some set of operations on behalf of a
user or another program with some degree of independence or autonomy, and employ some knowledge
or representation of the user's goals or desires
autonomic computing - correct answers -a self-managing computing model named after, and patterned
on, the human body's autonomic nervous system
transformation process - correct answers -the technical core, especially in manufacturing organizations;
the actual conversion of inputs to outputs
value-added - correct answers -the term used to describe the difference between the cost of inputs and
the value of price of outputs
strategic business units (SBUs) - correct answers -consists of several stand alone businesses
materials requirement planning (MRP) system - correct answers -sales forecasts to make sure that
needed parts and materials are available at the right time and place in a specific company
tactical planning - correct answers -focuses on producing goods and services as efficiently as possible
within the strategic plan
operational planning and control (OP&C) - correct answers -deals with the day to day procedures for
performing work, including scheduling, inventory, and process management
International Organization for Standardization (ISO) - correct answers -a non-governmental organization
established in 1947 to promote the development of world standards to facilitate the international
exchange of goods and services
2
,process quality - correct answers -main goal is to produce defect free products
six sigma quality - correct answers -the goal is to detect potential problems to prevent their occurrence
and achieve no more than 3.4 defects per million opportunities
malcolm baldric national quality awards - correct answers -1987 U.S. standard awarding quality awards
in seven key areas: leadership, strategic planning, customer/market focus, information and analysis,
human resources focus, process management, and business results
ISO 900 - correct answers -international organization for standardization (1947) requiring a company to
determine customer needs, including regulatory and legal requirements including communication
arrangements. Other standards involve process control, product testing, storage and delivery.
ISO 14000 - correct answers -collection of best practices for managing an organizations impact on the
environment
CMMI - correct answers -capability maturity integration is a framework for best practices. Does not
describe the processes themselves; it describes the characteristics of good processes, thus providing
efficient guidelines.
inputs - correct answers -land, labor, capital, information
transformation - correct answers -conversion process
outputs - correct answers -goods & services
3
, storage virtualization - correct answers -combines multiple network storage devices so that they appear
to be a single storage device
network virtualization - correct answers -combines networks by splitting the available bandwidth into
independent channels that an be assigned in real time to a specific device
server virtualization - correct answers -combines the physical resources, such as servers, processors,
and operating systems, from the applications
system virtualization - correct answers -the ability to present the resources of a single computer as if it
is a collation of separate computers (virtual machines)
multi-tenancy - correct answers -a single instance of a system serves multiple customers
cloud fabric controller - correct answers -an individual who monitors and provisions cloud resources
similar to a server administrator at an individual company
cloud fabric - correct answers -the software that makes the benefits of cloud computing possible
hybrid cloud - correct answers -includes two or more private, public, or community clouds, but each
cloud remains separate and is only linked by technology that enables data and application portability
cloud bursting - correct answers -when a company uses its own computing infrastructure for normal
usage and accesses the cloud when it needs to sale for high/peak load requirements, ensuring a sudden
spike in usage does not result in poor performance or system crashes
4
