Cornerstone Exam 5 UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Who should initiate organizational change? - CORRECT ANSWER Managers from all levels
in the company
A merger or acquisition represents what type of change program? - CORRECT ANSWER A
structural change program
If an organization isn't primed for transition, how might you help it become change-ready? -
CORRECT ANSWER Encourage participative work in your unit
What is the first step of change management? - CORRECT ANSWER Define the business
problem
Is the following statement true or false? During a change initiative, managers should focus their
attention on generating near-term wins. - CORRECT ANSWER True
An effective implementation plan: - CORRECT ANSWER Is flexible and open to revision
What is the best way to communicate information about a change program to employees? -
CORRECT ANSWER As often as necessary and in many ways possible
Is the following statement true or false? It is important to explain how people will be rewarded for
success in achieving a change. - CORRECT ANSWER True
If an employee opposes your change program, what should your first response be? - CORRECT
ANSWER Encourage him to express his thoughts and then listen to his concerns
Which of the following are examples of enabling structures? - CORRECT ANSWER Training
programs
What are the types of change? - CORRECT ANSWER Structural change.
, Cost cutting change
Process change
Cultural change
Strategic purpose change
These programs attempt to reconfigure the organization in order to achieve greater overall
performance. Examples include mergers, acquisitions, consolidations, divestitures, promotions,
layoffs, or the arrival of a new leader. - CORRECT ANSWER Structural change
These programs focus on the elimination of nonessential activities or on other methods for squeezing
costs out of operations—for example, headcount, expense, capital, or unit cost reductions;
outsourcing; partnering; creating industry alliances; or negotiating long term vendor contracts. -
CORRECT ANSWER cost cutting change
These programs concentrate on altering how things get done. Examples include reengineering a
process or introducing a new technology. - CORRECT ANSWER process change
These programs focus on a company's operating values, norms of behavior, and the relationship
between its management and employees. Shifting from command-and-control to participative
management or reorienting a company from an inwardly focused "product push" mentality to an
outward-looking customer focus are examples of cultural change. - CORRECT ANSWER
cultural change
These initiatives attempt to reinvent an organization by changing its strategic intent, core purpose, or
mission. Examples include shifting from selling individual products to selling complete solutions that
add value for the customer or expanding from local to global markets. - CORRECT ANSWER
strategic purpose change
What is a crisis? - CORRECT ANSWER a crisis is a change—sudden or slowly evolving—that
results in an urgent problem that must be addressed immediately. A crisis can occur in many forms:
Life-threatening product defects are discovered
Computer hackers shut down a company's entire system and deny access to customers
A hard freeze destroys a region's citrus crops
A terrorist attack destroys lives and property
QUESTIONS AND CORRECT ANSWERS
Who should initiate organizational change? - CORRECT ANSWER Managers from all levels
in the company
A merger or acquisition represents what type of change program? - CORRECT ANSWER A
structural change program
If an organization isn't primed for transition, how might you help it become change-ready? -
CORRECT ANSWER Encourage participative work in your unit
What is the first step of change management? - CORRECT ANSWER Define the business
problem
Is the following statement true or false? During a change initiative, managers should focus their
attention on generating near-term wins. - CORRECT ANSWER True
An effective implementation plan: - CORRECT ANSWER Is flexible and open to revision
What is the best way to communicate information about a change program to employees? -
CORRECT ANSWER As often as necessary and in many ways possible
Is the following statement true or false? It is important to explain how people will be rewarded for
success in achieving a change. - CORRECT ANSWER True
If an employee opposes your change program, what should your first response be? - CORRECT
ANSWER Encourage him to express his thoughts and then listen to his concerns
Which of the following are examples of enabling structures? - CORRECT ANSWER Training
programs
What are the types of change? - CORRECT ANSWER Structural change.
, Cost cutting change
Process change
Cultural change
Strategic purpose change
These programs attempt to reconfigure the organization in order to achieve greater overall
performance. Examples include mergers, acquisitions, consolidations, divestitures, promotions,
layoffs, or the arrival of a new leader. - CORRECT ANSWER Structural change
These programs focus on the elimination of nonessential activities or on other methods for squeezing
costs out of operations—for example, headcount, expense, capital, or unit cost reductions;
outsourcing; partnering; creating industry alliances; or negotiating long term vendor contracts. -
CORRECT ANSWER cost cutting change
These programs concentrate on altering how things get done. Examples include reengineering a
process or introducing a new technology. - CORRECT ANSWER process change
These programs focus on a company's operating values, norms of behavior, and the relationship
between its management and employees. Shifting from command-and-control to participative
management or reorienting a company from an inwardly focused "product push" mentality to an
outward-looking customer focus are examples of cultural change. - CORRECT ANSWER
cultural change
These initiatives attempt to reinvent an organization by changing its strategic intent, core purpose, or
mission. Examples include shifting from selling individual products to selling complete solutions that
add value for the customer or expanding from local to global markets. - CORRECT ANSWER
strategic purpose change
What is a crisis? - CORRECT ANSWER a crisis is a change—sudden or slowly evolving—that
results in an urgent problem that must be addressed immediately. A crisis can occur in many forms:
Life-threatening product defects are discovered
Computer hackers shut down a company's entire system and deny access to customers
A hard freeze destroys a region's citrus crops
A terrorist attack destroys lives and property
