LSUS MBA 704 EXAM 3 STUDY GUIDE 2026
FULL CONTENT QUESTIONS AND
ANSWERS COMPLETE SET
◉ Feedback Characteristics
Answer: Intention and Specificity
Description and Usefulness
Timeliness and Readiness
Clarity and Validity
◉ Intention and Specificity
Answer: Directed toward improvement with specific steps on how to
get better
◉ Description and Usefulness
Answer: Objective performance information, not critical judgments
◉ Timeliness and Readiness
Answer: Given immediately and to employees ready to receive it
◉ Clarity and Validity
,Answer: Easily understood by the employee and accurate
information
◉ Communication Flows
Answer: Downward
Upward
Horizontal
◉ Downward
Answer: Between managers and employees
◉ Upward
Answer: Between managers and top managers above them in the
organization
◉ Horizontal
Answer: Between employees at same level across organization
◉ Interactive Communication
Answer: Communication at macro, organizational level
Includes departmental or interdepartmental meetings
May involve the use of teams and web conferencing
, ◉ Purposes of Interactive Communication
Answer: Task coordination
Problem solving
Information sharing
Conflict resolution
◉ Informal Organization
Answer: Allows for informal contact with others on same level
Primary method of interactive communication
Hallway Communication
◉ Hallway Communication
Answer: Takes away sense of hierarchy
Makes participants seem more equal
Invites different people to join in with multiple perspectives
◉ Grapevine
Answer: Also known as the rumor mill
Can be much faster than the formal communication system
Information difficult to manage
FULL CONTENT QUESTIONS AND
ANSWERS COMPLETE SET
◉ Feedback Characteristics
Answer: Intention and Specificity
Description and Usefulness
Timeliness and Readiness
Clarity and Validity
◉ Intention and Specificity
Answer: Directed toward improvement with specific steps on how to
get better
◉ Description and Usefulness
Answer: Objective performance information, not critical judgments
◉ Timeliness and Readiness
Answer: Given immediately and to employees ready to receive it
◉ Clarity and Validity
,Answer: Easily understood by the employee and accurate
information
◉ Communication Flows
Answer: Downward
Upward
Horizontal
◉ Downward
Answer: Between managers and employees
◉ Upward
Answer: Between managers and top managers above them in the
organization
◉ Horizontal
Answer: Between employees at same level across organization
◉ Interactive Communication
Answer: Communication at macro, organizational level
Includes departmental or interdepartmental meetings
May involve the use of teams and web conferencing
, ◉ Purposes of Interactive Communication
Answer: Task coordination
Problem solving
Information sharing
Conflict resolution
◉ Informal Organization
Answer: Allows for informal contact with others on same level
Primary method of interactive communication
Hallway Communication
◉ Hallway Communication
Answer: Takes away sense of hierarchy
Makes participants seem more equal
Invites different people to join in with multiple perspectives
◉ Grapevine
Answer: Also known as the rumor mill
Can be much faster than the formal communication system
Information difficult to manage
