QUESTIONS AND ANSWERS PASS GUIDE
◉ Open System
Answer: System made up of interactive parts from external
environment
◉ Contingency Approach
Answer: No single best way to organize
Design must be fitted to existing environmental conditions
◉ Organizational learning
Answer: Emphasizes innovation and creativity over adapting to
change
◉ Learning Organizaitions
Answer: Single Loop
Double Loop
◉ Single Loop
,Answer: Improving organization's capacity to achieve known
objectives (routine and behavioral learning)
◉ Double Loop
Answer: Reevaluating objectives and the beliefs surrounding them
(changing the organizational culture)
◉ Characteristics of Learning Organizationa
Answer: Presence of tension
Systems thinking
Culture
◉ Presence of Tension
Answer: Creative tension (motivation to learn)
◉ Systems Thinking
Answer: Shared visions and openness to new ideas
◉ Culture
Answer: High value placed on process of learning
◉ Organization Behavior in Learning Organizations
,Answer: Adaptive learning
Generative learning
Cultural values
◉ Adaptive Learning
Answer: Employees simply react to changing with standard
responses leading to short term solutions
◉ Generative Learning
Answer: Examine effect of decisions and change behavior as needed
◉ Cultural values
Answer: Everyone has useful ideas
Learning flows up and down and new ideas are important
Mistakes are learning opportunities
◉ Organizational Design
Answer: Creating or reshaping of the organizations structure
Horizontal
Hollow
Modular
Network
, Radical Redesign
Virtual Organization
◉ Horizontal Design
Answer: Improves coordination and communication
Organized around workflow process not task
Flattened hierarchy and use of teams to manage everything
Teams performance rewarded
Customer satisfying as driver of performance
Supplier and customer contact max
Fully informed and training employees
◉ Hollow Design
Answer: Core competencies (product design and marketing) kept in
house
Entire non core process (manufacturing or customer service)
outsourced to vendors who do them cheaper and faster
◉ Modular Design
Answer: Parts of produce or service outsources instead of entirety
process