MGT 291 Exam 1 Miami University Questions
and Correct Answers
Costs of Losing Human Capital (Turnover)
1. Loss of skills/experience
2. Drop in efficiency/learning curve
3. Unstable Environment
4. Selection
5. Training
6. Bad Reputation
7. Loss of Knowledge to Competitors
8. Customer Satisfaction Issues
9. Financial Results
Why be on the top 100 list?
1. Retention
2. Employer of Choice
3. Good Reputation
4. Customer/Supplier Confidence
Employee Value Proposisition
What the employee provides to attract and retain employees
Max Weber
,The Father of Bureaucracy; known for "top-down" administrative principle
-division of labor
-chain of command
-centralized decision making
-lots of rules and regulations
Hawthorne Studies
a series of studies conducted in the 1920s with the purpose of continuing Frederick Taylor's
work; lead to more research on human relations at work
Hawthorne Effect
people act differently when they know they are being watched
Theory X
1. people are lazy and dislike work
2. need supervision and direction
3. avoid responsibilities
Theory Y
1. work is natural
2. people want to work under the right conditions
3. people can accept responsibility
4. people have creativity and imagination
What measures the success & effectiveness of people management?
, - financial results
- retention rate
- employee satisfaction/high morale
- # of applicants
Diversity
the variety of observable and unobservable similarities and differences among people
Surface-Level Diversity
diversity that can be seen directly (race, gender)
Deep-Level Diversity
personality traits that cannot be seen directly (background experience, goals, skills, etc.)
Projected Diversity Trends in the U.S. by 2050
- average population will be older
- proportion of whites will decrease
- proportion of blacks, asians, and hispanics will increase
- talent shortages will increase
- minorities encountering "glass ceiling"
Title VII of the Civil Rights Act
prohibits discrimination on basis of race, color, religion, national origin, or sex (equal
employment opportunity)
Age Discrimination in Employment Act (ADEA)
and Correct Answers
Costs of Losing Human Capital (Turnover)
1. Loss of skills/experience
2. Drop in efficiency/learning curve
3. Unstable Environment
4. Selection
5. Training
6. Bad Reputation
7. Loss of Knowledge to Competitors
8. Customer Satisfaction Issues
9. Financial Results
Why be on the top 100 list?
1. Retention
2. Employer of Choice
3. Good Reputation
4. Customer/Supplier Confidence
Employee Value Proposisition
What the employee provides to attract and retain employees
Max Weber
,The Father of Bureaucracy; known for "top-down" administrative principle
-division of labor
-chain of command
-centralized decision making
-lots of rules and regulations
Hawthorne Studies
a series of studies conducted in the 1920s with the purpose of continuing Frederick Taylor's
work; lead to more research on human relations at work
Hawthorne Effect
people act differently when they know they are being watched
Theory X
1. people are lazy and dislike work
2. need supervision and direction
3. avoid responsibilities
Theory Y
1. work is natural
2. people want to work under the right conditions
3. people can accept responsibility
4. people have creativity and imagination
What measures the success & effectiveness of people management?
, - financial results
- retention rate
- employee satisfaction/high morale
- # of applicants
Diversity
the variety of observable and unobservable similarities and differences among people
Surface-Level Diversity
diversity that can be seen directly (race, gender)
Deep-Level Diversity
personality traits that cannot be seen directly (background experience, goals, skills, etc.)
Projected Diversity Trends in the U.S. by 2050
- average population will be older
- proportion of whites will decrease
- proportion of blacks, asians, and hispanics will increase
- talent shortages will increase
- minorities encountering "glass ceiling"
Title VII of the Civil Rights Act
prohibits discrimination on basis of race, color, religion, national origin, or sex (equal
employment opportunity)
Age Discrimination in Employment Act (ADEA)
