DEOMI UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● What five elements make up the communication process?
Answer: a. Communicators (sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural
background)
e. Feedback
●● Whose responsibility is it to send a message that will be attended to
and understood?
Answer: It is the responsibility of the communicator
●● The words of your message are referred to as what type of
communication?
Answer: Verbal Communication
●● What is the most powerful way to communicate nonverbally?
Answer: Touching is perhaps the most powerful nonverbal
communication.
,●● Why is it important to study nonverbal communication?
Answer: It is important to study because where verbal and nonverbal
message conflict, nonverbal messages are relied upon more.
●● What type of communication is between you and at least one other
person?
Answer: Interpersonal communication
●● Noise, objects, temperature, and distance are all known as what type
of barrier to communication?
Answer: Physical barriers
●● Past experiences, hidden agendas, and stereotypes describe which
barriers or factors that impact communication?
Answer: Perceptual barriers
●● What type of barrier to communication involves anger, fear, and
surprise?
Answer: Emotional barriers
●● What are the five steps or elements in the listening process?
Answer: 1. Receiving.
, 2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
●● Which element in the listening process provides feedback and lets
the sender know the message was received?
Answer: Responding
●● What are the benefits of effective listening?
Answer: a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
●● What are the three types of listening?
Answer: 1.Active Listening
2.Inactive Listening
3.Selective Listening
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● What five elements make up the communication process?
Answer: a. Communicators (sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural
background)
e. Feedback
●● Whose responsibility is it to send a message that will be attended to
and understood?
Answer: It is the responsibility of the communicator
●● The words of your message are referred to as what type of
communication?
Answer: Verbal Communication
●● What is the most powerful way to communicate nonverbally?
Answer: Touching is perhaps the most powerful nonverbal
communication.
,●● Why is it important to study nonverbal communication?
Answer: It is important to study because where verbal and nonverbal
message conflict, nonverbal messages are relied upon more.
●● What type of communication is between you and at least one other
person?
Answer: Interpersonal communication
●● Noise, objects, temperature, and distance are all known as what type
of barrier to communication?
Answer: Physical barriers
●● Past experiences, hidden agendas, and stereotypes describe which
barriers or factors that impact communication?
Answer: Perceptual barriers
●● What type of barrier to communication involves anger, fear, and
surprise?
Answer: Emotional barriers
●● What are the five steps or elements in the listening process?
Answer: 1. Receiving.
, 2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
●● Which element in the listening process provides feedback and lets
the sender know the message was received?
Answer: Responding
●● What are the benefits of effective listening?
Answer: a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
●● What are the three types of listening?
Answer: 1.Active Listening
2.Inactive Listening
3.Selective Listening
