DEOMI CERTIFICATION EVALUATION
COMPLETE QUESTIONS AND VERIFIED
ANSWERS TEST BANK
●● conflict as a feeling
Answer: involves an emotional reaction to a situation or interaction that
signals a disagreement of some kind
●● Conflict as Action
Answer: "Conflict also consists of the actions that we take to express our
feelings, articulate our perceptions, and get our needs met in a way that
has the potential for interfering with someone else's ability to get his or
her needs met.
●● Power-based approach
Answer: do what I want because I have the power to reward you or
punish you in some way
- destructive, violent
- disruptive, costly
●● Rights-based approach
Answer: the law requires you to do what I want
, -uses some established structure
- law, policy requlation or procedure
●● principle-based approach
Answer: give me what I want because it is the right thing to do.
- asserting a moral right to a certain outcome
- appeal to what is fair, reasonable, or just
●● manipulation based approach
Answer: you would be better at this project, so I'll take the other project
- destructive or constructive
●● intrest based approach
Answer: let me explain to you why I want what I want
- collaborative
-discuss needs rather than impose a solution
●● what are facilitator actions
COMPLETE QUESTIONS AND VERIFIED
ANSWERS TEST BANK
●● conflict as a feeling
Answer: involves an emotional reaction to a situation or interaction that
signals a disagreement of some kind
●● Conflict as Action
Answer: "Conflict also consists of the actions that we take to express our
feelings, articulate our perceptions, and get our needs met in a way that
has the potential for interfering with someone else's ability to get his or
her needs met.
●● Power-based approach
Answer: do what I want because I have the power to reward you or
punish you in some way
- destructive, violent
- disruptive, costly
●● Rights-based approach
Answer: the law requires you to do what I want
, -uses some established structure
- law, policy requlation or procedure
●● principle-based approach
Answer: give me what I want because it is the right thing to do.
- asserting a moral right to a certain outcome
- appeal to what is fair, reasonable, or just
●● manipulation based approach
Answer: you would be better at this project, so I'll take the other project
- destructive or constructive
●● intrest based approach
Answer: let me explain to you why I want what I want
- collaborative
-discuss needs rather than impose a solution
●● what are facilitator actions
