C468 Information Management and Application of Technology
Questions with and Answers with Verified Solutions | Latest 2026
Update
Q: goals of usability effectiveness, efficiency, user satisfaction
Answer:
Human-computer interaction frameworks TURF (uFuRT), Joint Cognitive Systems,
Seips 2.0
TURF user, function, representation, and task analyses
Joint Cognitive Systems cyclical model for joint cognitive systems, called a
contextual control
model, or CoCom. The model is based upon users' planning and action with feedback
and
feedforward loops
SEIPS 2.0 incorporates human factors using three higher-level concepts:
configuration,
engagement, and adaptation
Staggers HCI framework interactions are centered on information exchange among
elements; all components act in a system of mutual influences of humans and
computers (or
information technology) as impacted by context and time
,Q: Patient, Provider, and Computer behaviors user interface interactions,
characteristics of
Answer:
patients, providers, and computers, task and information exchange process, health
context,
developmental trajectory
usability methods Heuristic evaluation, task analysis, think aloud protocols,
contextual
inquiriy/focused enthnographies, usability questionnaires
Cognitive Walkthrough detailed review of a sequence of real or proposed actions to
complete a task in a system (part of task analysis)
interoperability exchange and use electronically sending, receiving, and finding
queried and
requested information; integrat-ing the received information into a patient's medical
record;
and the subsequent use of that information
3 classifications of interoperable data emerging, pilot, national
national technical standards and implementation specifications have reached a
high-level of
maturity and adoption by different entities such that most entities are using them, or
are
readily able to adopt them for use, to exchange health information
knowledge databases data repository that patients can use to search, not only the
definition
of the condition, but also the knowledge context associated with the condition (also
nursing-
knowledge databases, drug databases, etc.)
Health Level 7 (HL7) 1987; set of international standards used to transfer and share
data
between various healthcare providers (promote interoperability), helps bridge the gap
between
health IT applications and makes sharing healthcare data easier and more efficient
,Nationwide Health Information Network (NHIN) the set of standards, specifications,
and
policies that support the secure exchange of health information over the Internet
Q: Barriers to PHR adoption for consumers Concerns about privacy and security
Answer:
Lack of perceived benefit
Usability
Access issues
No Internet-capable device or Internet service
Physical or cognitive disabilities
Literacy issues (basic literacy, computer literacy, health literacy)
Barriers to PHR adoption for providers Low levels of awareness
Need for new workflow demands associated with PHR use
Resistance to change
Concerns related to confidentiality
Limited technological literacy
current state what is occurring now and might not be working
future state what is desired and planned for in the project
Gantt chart a simple bar chart that lists project tasks vertically against the project's
time
frame, listed horizontally with an owner for each specific task, subtask, and due date
with start
and end dates
Change Control Board (CCB) A formally chartered group responsible for reviewing,
evaluating, approving, delaying, or rejecting changes to the project, and for recording
and
communicating such decisions
functional test conducted during phase 2 of the PMLC to ensure all databases are
working as
designed
, Q: electronic data interchange (EDI) CMS has mandated that all providers
Answer:
and insurers submit all claims for reimbursement in a consistent format; this order
compelled
all providers to buy or contract with electronic data interchanges (EDIs) so billing is
complete
and uniform
healthcare delivery models A patient-centered medical home (PCMH) is a model or
philosophy that is atient-centered, team-based, coordinated, accessible, and focused
on quality
and safety; a team approach and a focus on population health differentiate this model
from
primary care and specialist care
alternative and experimental treatments and clinical trials Alternative treatments are
those
not considered mainstream medical actions and often are not reimbursed by
insurance
companies and rely of research funding
prescriptive practices The federal Prescriptive Drug Monitoring Program provides
tools for
states to collect data about prescription practices and nearly all states have tracking
systems as
well
burden of proof The provider of services shoulders the burden of proof that all
criteria
required for reimbursement have been met, even those services that were or should
have been
provided prior to the current practice
Project management life cycle (PMLC) design/plan: scope and charter documents,
which
guide how the system will be implemented and what officially can and cannot be
done, metrics
Questions with and Answers with Verified Solutions | Latest 2026
Update
Q: goals of usability effectiveness, efficiency, user satisfaction
Answer:
Human-computer interaction frameworks TURF (uFuRT), Joint Cognitive Systems,
Seips 2.0
TURF user, function, representation, and task analyses
Joint Cognitive Systems cyclical model for joint cognitive systems, called a
contextual control
model, or CoCom. The model is based upon users' planning and action with feedback
and
feedforward loops
SEIPS 2.0 incorporates human factors using three higher-level concepts:
configuration,
engagement, and adaptation
Staggers HCI framework interactions are centered on information exchange among
elements; all components act in a system of mutual influences of humans and
computers (or
information technology) as impacted by context and time
,Q: Patient, Provider, and Computer behaviors user interface interactions,
characteristics of
Answer:
patients, providers, and computers, task and information exchange process, health
context,
developmental trajectory
usability methods Heuristic evaluation, task analysis, think aloud protocols,
contextual
inquiriy/focused enthnographies, usability questionnaires
Cognitive Walkthrough detailed review of a sequence of real or proposed actions to
complete a task in a system (part of task analysis)
interoperability exchange and use electronically sending, receiving, and finding
queried and
requested information; integrat-ing the received information into a patient's medical
record;
and the subsequent use of that information
3 classifications of interoperable data emerging, pilot, national
national technical standards and implementation specifications have reached a
high-level of
maturity and adoption by different entities such that most entities are using them, or
are
readily able to adopt them for use, to exchange health information
knowledge databases data repository that patients can use to search, not only the
definition
of the condition, but also the knowledge context associated with the condition (also
nursing-
knowledge databases, drug databases, etc.)
Health Level 7 (HL7) 1987; set of international standards used to transfer and share
data
between various healthcare providers (promote interoperability), helps bridge the gap
between
health IT applications and makes sharing healthcare data easier and more efficient
,Nationwide Health Information Network (NHIN) the set of standards, specifications,
and
policies that support the secure exchange of health information over the Internet
Q: Barriers to PHR adoption for consumers Concerns about privacy and security
Answer:
Lack of perceived benefit
Usability
Access issues
No Internet-capable device or Internet service
Physical or cognitive disabilities
Literacy issues (basic literacy, computer literacy, health literacy)
Barriers to PHR adoption for providers Low levels of awareness
Need for new workflow demands associated with PHR use
Resistance to change
Concerns related to confidentiality
Limited technological literacy
current state what is occurring now and might not be working
future state what is desired and planned for in the project
Gantt chart a simple bar chart that lists project tasks vertically against the project's
time
frame, listed horizontally with an owner for each specific task, subtask, and due date
with start
and end dates
Change Control Board (CCB) A formally chartered group responsible for reviewing,
evaluating, approving, delaying, or rejecting changes to the project, and for recording
and
communicating such decisions
functional test conducted during phase 2 of the PMLC to ensure all databases are
working as
designed
, Q: electronic data interchange (EDI) CMS has mandated that all providers
Answer:
and insurers submit all claims for reimbursement in a consistent format; this order
compelled
all providers to buy or contract with electronic data interchanges (EDIs) so billing is
complete
and uniform
healthcare delivery models A patient-centered medical home (PCMH) is a model or
philosophy that is atient-centered, team-based, coordinated, accessible, and focused
on quality
and safety; a team approach and a focus on population health differentiate this model
from
primary care and specialist care
alternative and experimental treatments and clinical trials Alternative treatments are
those
not considered mainstream medical actions and often are not reimbursed by
insurance
companies and rely of research funding
prescriptive practices The federal Prescriptive Drug Monitoring Program provides
tools for
states to collect data about prescription practices and nearly all states have tracking
systems as
well
burden of proof The provider of services shoulders the burden of proof that all
criteria
required for reimbursement have been met, even those services that were or should
have been
provided prior to the current practice
Project management life cycle (PMLC) design/plan: scope and charter documents,
which
guide how the system will be implemented and what officially can and cannot be
done, metrics
