QUESTIONS AND CORRECT ANSWERS
Written policies and procedures are used by a health care organization for the of the following
except:
-to communicate what management expects in any situation
-to prepare staff for dealing with emergency situations
-to establish the management style for operating the health care organization -
to set guidelines for staff to follow in delivery of care
-to establish the management style for operating the health care organization
Emergency exits must have which of the following components?
1. Exit access (lit corridor), exit door (locked from inside or outside), and exit discharge (access
to street or public way)
2. Exit sign (must be lit), exit access (corridor), and exit (must be double doors)
3. Exit sign, exit access (lit corridor), and exit door (locked from outside)
4. Exit access (lit corridor), exit (must be double doors), and exit discharge (three feet of clear
sidewalk)
1
Which of the following does not support care recipient centered care concepts:
-Upon admission, the care recipient indicated a preference to bathe at night, the health care
organization policy requires all baths to be given on the day the shift.
-Breakfast is served from 6:30 am to 8:00 am ; the care recipient chooses to sleep until 9:00am
so the staff makes sure cereal and milk are available.
-Upon admission the care recipient was allowed to bring their personal recliner to the health care
organization to furnish their room.
-Prior to living in the health care organization, the care recipient enjoyed fishing; the staff
arrange for the care recipient to attend the annual fishing rodeo located 30 miles from the health
care organization.
,-Upon admission, the care recipient indicated a preference to bathe at night, the health care
organization policy requires all baths to be given on the day the shift.
Which of the following changes in dietary would most closely reflect the principles behind
culture change?
-Providing set meal service times with little flexibility to maintain a daily routine for the care
recipients.
-Liberalizing therapeutic diets to provide more food choices to care recipients.
-Increasing the number of pureed or soft diet orders to make feeding easier for the staff.
-Structuring meal times to the benefit of staff schedules.
-Liberalizing therapeutic diets to provide more food choices to care recipients.
If a care recipient refuses to consume all of a meal initially given to him/her, the staff should:
-Do nothing; it is the care recipients right to refuse meals
-Document that the care recipient was being uncooperative for that particular meal
-offer a suitable meal replacement or nutrition supplement to provide adequate calories -
Force-feed the care recipient the meal as served
-offer a suitable meal replacement or nutrition supplement to provide adequate calories In the
event of an error in administration of medication, which of the following should be notified
first?
-Report to the attending physician
-Report the error to the head of nursing services
-Report to the administrator
-report to the family
-Report to the attending physician
, Which of the following is NOT a step used by management to deal with unexcused absences or
excessive absenteeism by an employee?
-Interviewing employee upon return to work
-stating policies after an infraction
-Recognizing the workers positive work performance as a means of encouragement -
Imposing penalties for unexcused and excessive absences
-Recognizing the workers positive work performance as a means of encouragement Which
one of the following is a key factor in managing cultural diversity in the workforce?
-Job roles
-Job responsibilities
-Education and training programs
-An organizational chart
-Education and training programs
Which one of the following is most descriptive of the personnel policy handbook (HR
handbook)?
-A collation of job descriptions of all jobs in the health care organization
-A compilation of federal and state regulations that directly relate to each department in the
health care organization.
-A compilation of culture change criteria that needs to be implemented to ensure quality recipient
centered care.
-A compilation of health care organization policies and procedures that directly relate to work
conditions.
-A compilation of health care organization policies and procedures that directly relate to work
conditions.