Test Bank (Download only) for
Fundamentals of Management, 11e
Revised by Carol Heeter
Fundamentals of
Management
Eleventh Edition
Stephen P. Robbins
Mary Coulter
David A. Decenzo
Fundamentals of Management, 11e (Robbins)
Chapter 1 Managers and Management in Today's Workplace
1) Which one of the following is a common myth about the study of management?
,A) Management is just common sense.
B) Managers need to be well disciplined in all of the business areas.
C) Managers are found in all types of organizations, large and small.
D) Many of today's managers are minorities.
Answer: A
Explanation: Students might be surprised to know that the academic study of
management is filled with insights, based on extensive research, which often run counter
to what seems to be common sense. That's why we decided to tackle head-on this
common-sense perception by opening each chapter with a particular "management myth"
and then "debunking" this myth by explaining how it is just a common-sense myth.
Diff: 2
AACSB: Analytical thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Analytical
2) An organization is ________.
A) the physical location where people work
B) any collection of people who perform similar tasks
C) a deliberate arrangement of people to accomplish some specific purpose
D) a group of individuals focused on profit-making for their shareholders
Answer: C
Explanation: By definition, an organization is a deliberate arrangement of people
brought together to accomplish some specific purpose or goal.
Diff: 2
AACSB: Reflective thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
3) All organizations have ________ that define(s) the organization's purpose and reason
for existing.
A) limits
B) rules
C) structure
D) goals
Answer: D
Explanation: An organization's goals define its purpose and reason for existing. For
example, Mark Zuckerberg, CEO of Facebook, facing increased public scrutiny over
things his company was doing and not doing in relation to protecting its community of
users and the global community at large, stated that his company's goal was to fix those
important issues and to get back to its original purpose–providing meaningful interactions
between family and friends. Rules can help an organization achieve its goals, but rules do
not explicitly define those goals. Organizational structure defines and limits how people
within an organization interact, but structure on its own is not something that serves to
define an organization's purpose.
Diff: 2
AACSB: Reflective thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
,4) One of the common characteristics of all organizations is ________ define(s) and
limits the behavior of its members.
A) a set of written bylaws
B) an explicit goal
C) a structure
D) a stated purpose
Answer: C
Explanation: An organization is structured in some way that defines and limits the
behavior of its members. Within that structure, rules, regulations, and policies might
guide what people can or cannot do; some members will supervise other members; work
teams might be formed or disbanded; or job descriptions might be created or changed so
organizational members know what they're supposed to do.
Diff: 2
AACSB: Reflective thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
5) A college Spanish club is an example of an organization because it is comprised of
people who ________.
A) share the same values, traditions, and customs
B) share the same goals and values
C) share goals and function within a common structure
D) function under the same set of rules and regulations
Answer: C
Explanation: Members of an organization must not only share the same goals, they must
all work within a common structure to attain those goals. To grasp this distinction,
compare two baseball players on different teams: both may share the same goal of
winning the World Series, but they belong to different organizations. Similarly, simply
sharing values or rules is not sufficient to identify or differentiate an organization. To
make up an organization, people need to belong to a shared structure or institution and
have common goals.
Diff: 2
AACSB: Analytical thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Application
6) Which one of the following is a key difference between managerial and nonmanagerial
employees?
A) Managerial employees receive higher pay compensation.
B) Nonmanagerial employees have less formal education.
C) Nonmanagerial employees do not oversee the work of others.
D) Managerial employees work longer hours.
Answer: C
Explanation: The distinction between managerial and nonmanagerial employees resides
solely in overseeing work. Managers have the responsibility of supervising and directing
work of others. Nonmanagerial employees do not have this responsibility. Managers may
or may not receive better compensation, have more education, or work longer hours than
nonmanagers—so none of these criteria can serve to distinguish between the two.
Diff: 1
AACSB: Reflective thinking
, LO: 1.1: Tell who managers are and where they work.
Question Category: Analytical
7) The primary job of a manager is to ________.
A) make decisions that help an organization grow
B) tackle tasks that are too difficult for nonmanagerial employees
C) coordinate between organization leaders and ordinary employees
D) direct and oversee the work of others
Answer: D
Explanation: Though managers may make important decisions, tackle difficult tasks, or
coordinate between leaders and lower-level employees, a manager's primary job is to
supervise the work of others. The supervisory role is what distinguishes managers from
nonmanagers.
Diff: 1
AACSB: Reflective thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
8) The work of a manager ________.
A) is strictly limited to overseeing and monitoring the work of others
B) may involve performing tasks that are not related to overseeing others
C) involves only high-level tasks that require a sophisticated skill set
D) does not involve interaction with nonmanagerial employees
Answer: B
Explanation: The primary job of a manager is to oversee work of others. However, this
does not preclude a manager from performing tasks on his or her own that do not involve
supervision of others. For example, an insurance claims supervisor might process claims
in addition to coordinating the work activities of other claims employees. Tasks
performed by managers are not necessarily high level and may involve interaction with
nonmanagerial workers, so neither of these choices is correct.
Diff: 2
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
9) Supervisor is another name for which one of the following?
A) team leader
B) middle manager
C) first-line manager
D) top manager
Answer: C
Explanation: An organization's management hierarchy typically follows this progression:
first-line manager, middle manager or team leader, and top manager. This sequence
usually reflects the degree to which managers are involved in planning and making
higher-order decisions. The lowest position in the sequence, the first-line manager, is
generally more involved in supervising others than making higher-order decisions, so this
individual is often termed a supervisor. Managers higher in the chain of command do less
supervising than first-line managers so they are less likely to be called a supervisor.
Diff: 1
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
Fundamentals of Management, 11e
Revised by Carol Heeter
Fundamentals of
Management
Eleventh Edition
Stephen P. Robbins
Mary Coulter
David A. Decenzo
Fundamentals of Management, 11e (Robbins)
Chapter 1 Managers and Management in Today's Workplace
1) Which one of the following is a common myth about the study of management?
,A) Management is just common sense.
B) Managers need to be well disciplined in all of the business areas.
C) Managers are found in all types of organizations, large and small.
D) Many of today's managers are minorities.
Answer: A
Explanation: Students might be surprised to know that the academic study of
management is filled with insights, based on extensive research, which often run counter
to what seems to be common sense. That's why we decided to tackle head-on this
common-sense perception by opening each chapter with a particular "management myth"
and then "debunking" this myth by explaining how it is just a common-sense myth.
Diff: 2
AACSB: Analytical thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Analytical
2) An organization is ________.
A) the physical location where people work
B) any collection of people who perform similar tasks
C) a deliberate arrangement of people to accomplish some specific purpose
D) a group of individuals focused on profit-making for their shareholders
Answer: C
Explanation: By definition, an organization is a deliberate arrangement of people
brought together to accomplish some specific purpose or goal.
Diff: 2
AACSB: Reflective thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
3) All organizations have ________ that define(s) the organization's purpose and reason
for existing.
A) limits
B) rules
C) structure
D) goals
Answer: D
Explanation: An organization's goals define its purpose and reason for existing. For
example, Mark Zuckerberg, CEO of Facebook, facing increased public scrutiny over
things his company was doing and not doing in relation to protecting its community of
users and the global community at large, stated that his company's goal was to fix those
important issues and to get back to its original purpose–providing meaningful interactions
between family and friends. Rules can help an organization achieve its goals, but rules do
not explicitly define those goals. Organizational structure defines and limits how people
within an organization interact, but structure on its own is not something that serves to
define an organization's purpose.
Diff: 2
AACSB: Reflective thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
,4) One of the common characteristics of all organizations is ________ define(s) and
limits the behavior of its members.
A) a set of written bylaws
B) an explicit goal
C) a structure
D) a stated purpose
Answer: C
Explanation: An organization is structured in some way that defines and limits the
behavior of its members. Within that structure, rules, regulations, and policies might
guide what people can or cannot do; some members will supervise other members; work
teams might be formed or disbanded; or job descriptions might be created or changed so
organizational members know what they're supposed to do.
Diff: 2
AACSB: Reflective thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
5) A college Spanish club is an example of an organization because it is comprised of
people who ________.
A) share the same values, traditions, and customs
B) share the same goals and values
C) share goals and function within a common structure
D) function under the same set of rules and regulations
Answer: C
Explanation: Members of an organization must not only share the same goals, they must
all work within a common structure to attain those goals. To grasp this distinction,
compare two baseball players on different teams: both may share the same goal of
winning the World Series, but they belong to different organizations. Similarly, simply
sharing values or rules is not sufficient to identify or differentiate an organization. To
make up an organization, people need to belong to a shared structure or institution and
have common goals.
Diff: 2
AACSB: Analytical thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Application
6) Which one of the following is a key difference between managerial and nonmanagerial
employees?
A) Managerial employees receive higher pay compensation.
B) Nonmanagerial employees have less formal education.
C) Nonmanagerial employees do not oversee the work of others.
D) Managerial employees work longer hours.
Answer: C
Explanation: The distinction between managerial and nonmanagerial employees resides
solely in overseeing work. Managers have the responsibility of supervising and directing
work of others. Nonmanagerial employees do not have this responsibility. Managers may
or may not receive better compensation, have more education, or work longer hours than
nonmanagers—so none of these criteria can serve to distinguish between the two.
Diff: 1
AACSB: Reflective thinking
, LO: 1.1: Tell who managers are and where they work.
Question Category: Analytical
7) The primary job of a manager is to ________.
A) make decisions that help an organization grow
B) tackle tasks that are too difficult for nonmanagerial employees
C) coordinate between organization leaders and ordinary employees
D) direct and oversee the work of others
Answer: D
Explanation: Though managers may make important decisions, tackle difficult tasks, or
coordinate between leaders and lower-level employees, a manager's primary job is to
supervise the work of others. The supervisory role is what distinguishes managers from
nonmanagers.
Diff: 1
AACSB: Reflective thinking
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
8) The work of a manager ________.
A) is strictly limited to overseeing and monitoring the work of others
B) may involve performing tasks that are not related to overseeing others
C) involves only high-level tasks that require a sophisticated skill set
D) does not involve interaction with nonmanagerial employees
Answer: B
Explanation: The primary job of a manager is to oversee work of others. However, this
does not preclude a manager from performing tasks on his or her own that do not involve
supervision of others. For example, an insurance claims supervisor might process claims
in addition to coordinating the work activities of other claims employees. Tasks
performed by managers are not necessarily high level and may involve interaction with
nonmanagerial workers, so neither of these choices is correct.
Diff: 2
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
9) Supervisor is another name for which one of the following?
A) team leader
B) middle manager
C) first-line manager
D) top manager
Answer: C
Explanation: An organization's management hierarchy typically follows this progression:
first-line manager, middle manager or team leader, and top manager. This sequence
usually reflects the degree to which managers are involved in planning and making
higher-order decisions. The lowest position in the sequence, the first-line manager, is
generally more involved in supervising others than making higher-order decisions, so this
individual is often termed a supervisor. Managers higher in the chain of command do less
supervising than first-line managers so they are less likely to be called a supervisor.
Diff: 1
LO: 1.1: Tell who managers are and where they work.
Question Category: Concept
