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TLMT 201 QUIZ WEEK 3

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TLMT 201 QUIZ WEEK 3

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TLMT 313 QUIZ 4 AND ANSWERS 100%
CORRECT 2026

Part 1 of 1 - 100.0 Points


Question 1 of 10 10.0 Points

Cross-training workers is a typical capacity management technique for times when demand
exceeds capacity.
True

False



Answer Key: True

Question 2 of 10 10.0 Points

Which of the following is a service strategy characterized by the idea that a service can serve a
narrow target market better than a broad market?
A. Transitional strategy
B. Focus strategy

C. Demand strategy

D.Differentiation

strategy



Answer Key: B

Question 3 of 10 10.0 Points

Quick recovery from service failures may serve as good word-of-mouth advertising for the firm.
True

False



Answer Key: True

Question 4 of 10 10.0 Points

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