AVOYA QUESTIONS AND VERIFIED DETAILED SOLUTIONS
( MULTIPLE CHOICES) |100% CORRECT!!
In the Pricing & Availability area, for the Origination City you can use
which of the following: Correct Answers ALL OF THESE
-City the customer lives or the closest city available within the list.
-Embarkation city of the cruise
-Cruise Only or Unknown
Who is Alex Powers? Correct Answers The Avoya Contact Center
Suggested Scripts can be modified to match your style and personality.
Where can they be accessed? Correct Answers To the right of the
customer's email address from within the lead
In Agent Power, the Booking Engines tab allow you to review pricing
for land opportunities such as tours, hotels, car and air through which of
the following? Correct Answers Priceline and/or VAX Vacations
In the Pricing & Availability area, for the Origination City you can use
which of the following? Correct Answers -City the customer lives or the
closest city available within the list.
-Embarkation city of the cruise
-Cruise Only or Unknown
The "Marketing Offers" page will show current promotions, in addition
to expired and upcoming promotions. Correct Answers True
, In a cruise only situation, the "Origination City" dropdown, helps to
locate potential resident rates. Correct Answers True
.When clicking "Select" to drop down the full breakdown of passenger
pricing for a rate, all promotions and discounts will be reflected. Correct
Answers False
When reviewing the Combinability Chart on the cruise details page,
select which statements are correct from the following: Correct Answers
-A Green check mark means the relevant promotions are combinable.
-A Red "X" means that the relevant promotions are NOT combinable.
In the Promotions section on the cruise details page, offers are
categorized in which sections? Correct Answers -Avoya Advantage
-Public Offers
What are the types of offers found in the Community Forum? Correct
Answers ALL OF THESE:
-Incentive Offers
-Offers for Suppliers without product feeds
-Supplemental resources for offers that are currently loaded on the
Dashboard
-Targeted Offers
( MULTIPLE CHOICES) |100% CORRECT!!
In the Pricing & Availability area, for the Origination City you can use
which of the following: Correct Answers ALL OF THESE
-City the customer lives or the closest city available within the list.
-Embarkation city of the cruise
-Cruise Only or Unknown
Who is Alex Powers? Correct Answers The Avoya Contact Center
Suggested Scripts can be modified to match your style and personality.
Where can they be accessed? Correct Answers To the right of the
customer's email address from within the lead
In Agent Power, the Booking Engines tab allow you to review pricing
for land opportunities such as tours, hotels, car and air through which of
the following? Correct Answers Priceline and/or VAX Vacations
In the Pricing & Availability area, for the Origination City you can use
which of the following? Correct Answers -City the customer lives or the
closest city available within the list.
-Embarkation city of the cruise
-Cruise Only or Unknown
The "Marketing Offers" page will show current promotions, in addition
to expired and upcoming promotions. Correct Answers True
, In a cruise only situation, the "Origination City" dropdown, helps to
locate potential resident rates. Correct Answers True
.When clicking "Select" to drop down the full breakdown of passenger
pricing for a rate, all promotions and discounts will be reflected. Correct
Answers False
When reviewing the Combinability Chart on the cruise details page,
select which statements are correct from the following: Correct Answers
-A Green check mark means the relevant promotions are combinable.
-A Red "X" means that the relevant promotions are NOT combinable.
In the Promotions section on the cruise details page, offers are
categorized in which sections? Correct Answers -Avoya Advantage
-Public Offers
What are the types of offers found in the Community Forum? Correct
Answers ALL OF THESE:
-Incentive Offers
-Offers for Suppliers without product feeds
-Supplemental resources for offers that are currently loaded on the
Dashboard
-Targeted Offers
