Principles of Management – C483 Exam with Questions and Aswers – 100%
Solved
A company is trying to systematically improve processes by eliminating nonconformity of their
products to product specifications. The company believes their continuous effort to reduce
variation in their process outputs is key to their business success.
Which quality process is the company utilizing? - ✔✔✔-Six Sigma
A company offers unique products in its industry to create a competitive advantage. Which type
of strategy is the company using? - ✔✔✔-Differentiation
A corporation is experiencing dysfunction in their work teams. The team leader plans to realign
work groups based on employee's work locations, and also to alter rules and regulations in the
groups to make additional changes to "shake things up a bit."
Which conflict - stimulation technique is the team leader applying? - ✔✔✔-Restructuring the
organization
A corporation offers concrete incentives such as higher wages for cooperation with change.
Which strategy is the corporation using to overcome resistance to change? - ✔✔✔-Negotiation
and reward
A corporation recently disbanded its flex time schedule for employees and now requires that all
employees work 9:00 a.m. to 6:00 p.m. Monday through Friday. The employees banded
together in opposition of the change.
What were the employees of the corporation experiencing? - ✔✔✔-Peer Pressure
A local business has provided services to its customers for 40 years. The business's mission is
"To give our customers the best service in town." The owner of the business has had a long-
standing dream to franchise the business and become the best provider of its service in the
United States.
What describes the owner's dream? - ✔✔✔-Strategic Vision
, Principles of Management – C483 Exam with Questions and Aswers – 100%
Solved
A store that had a high rate of employee theft wants to use an employee selection technique to
hire new employees who are less likely to steal from them.
Which type of employee selection instrument is most appropriate in this situation? - ✔✔✔-
Integrity Test
A value chain is the sequence of activities that begins with raw materials. What result does the
value chain end with? - ✔✔✔-Delivery of products or services.
A visually-impaired person has been hired to work in the human resources department of a
small company.
Which workplace accommodation would be reasonable in this situation? - ✔✔✔-The company
will purchase a large computer screen and a Braille keyboard
A younger employee becomes irritated by the sound of an older employee's voice and finds it
difficult to work on projects with the older employee. This has caused conflict in the
department.
What is the source of conflict between the older and younger employees? - ✔✔✔-Personal
variables
According to Michael Porter's competitive environment model, how can suppliers influence
strategic planning? - ✔✔✔-Suppliers can reduce manufacturing time and increase product
quality.
After a major budget increase, a company finds itself in a position to hire 50 new employees.
How can strategic human resource planning benefit the company in this situation? - ✔✔✔-By
organizing staffing needs and looking for people with the right skills
Solved
A company is trying to systematically improve processes by eliminating nonconformity of their
products to product specifications. The company believes their continuous effort to reduce
variation in their process outputs is key to their business success.
Which quality process is the company utilizing? - ✔✔✔-Six Sigma
A company offers unique products in its industry to create a competitive advantage. Which type
of strategy is the company using? - ✔✔✔-Differentiation
A corporation is experiencing dysfunction in their work teams. The team leader plans to realign
work groups based on employee's work locations, and also to alter rules and regulations in the
groups to make additional changes to "shake things up a bit."
Which conflict - stimulation technique is the team leader applying? - ✔✔✔-Restructuring the
organization
A corporation offers concrete incentives such as higher wages for cooperation with change.
Which strategy is the corporation using to overcome resistance to change? - ✔✔✔-Negotiation
and reward
A corporation recently disbanded its flex time schedule for employees and now requires that all
employees work 9:00 a.m. to 6:00 p.m. Monday through Friday. The employees banded
together in opposition of the change.
What were the employees of the corporation experiencing? - ✔✔✔-Peer Pressure
A local business has provided services to its customers for 40 years. The business's mission is
"To give our customers the best service in town." The owner of the business has had a long-
standing dream to franchise the business and become the best provider of its service in the
United States.
What describes the owner's dream? - ✔✔✔-Strategic Vision
, Principles of Management – C483 Exam with Questions and Aswers – 100%
Solved
A store that had a high rate of employee theft wants to use an employee selection technique to
hire new employees who are less likely to steal from them.
Which type of employee selection instrument is most appropriate in this situation? - ✔✔✔-
Integrity Test
A value chain is the sequence of activities that begins with raw materials. What result does the
value chain end with? - ✔✔✔-Delivery of products or services.
A visually-impaired person has been hired to work in the human resources department of a
small company.
Which workplace accommodation would be reasonable in this situation? - ✔✔✔-The company
will purchase a large computer screen and a Braille keyboard
A younger employee becomes irritated by the sound of an older employee's voice and finds it
difficult to work on projects with the older employee. This has caused conflict in the
department.
What is the source of conflict between the older and younger employees? - ✔✔✔-Personal
variables
According to Michael Porter's competitive environment model, how can suppliers influence
strategic planning? - ✔✔✔-Suppliers can reduce manufacturing time and increase product
quality.
After a major budget increase, a company finds itself in a position to hire 50 new employees.
How can strategic human resource planning benefit the company in this situation? - ✔✔✔-By
organizing staffing needs and looking for people with the right skills
