(HFMA) EXAM STUDY GUIDE 2026/2027
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1. Steps used to control costs of managed care include: - ANSWER ✔
Bundled codes
Capitation
Payer and Provider to agree on reasonable payment
2. DRG is used to classify - ANSWER ✔ Inpatient admissions for the
purpose of reimbursing hospitals for each case in a given category w/a
negotiated fixed fee, regardless of the actual costs incurred
3. Identify the various types of private health plan coverage - ANSWER ✔
HMO
Conventional
PPO and POS
HDHP/SO plans - high-deductible health plans with a savings option; Private -
Include higher patient out-of-pocket expenditures for treatments that can serve
to reduce utilization/costs.
4. Managed care organizations (MCO) exist primarily in four forms: -
ANSWER ✔ Health Maintenance Organizations (HMO)
Preferred Provider Organizations (PPO)
Point of Service (POS) Organizations
Exclusive Provider Organizations (EPO)
,5. Identify the various types of government‐sponsored health coverage: -
ANSWER ✔ Medicare - Government; Beneficiaries enrolled in such plans,
but, participation in these
plans is voluntary.
Medicaid
Medicaid Managed Care - Medicaid beneficiaries are required to select and
enroll in a managed care plan.
Medicare Managed Care (a.k.a. Medicare Advantage Plans)
6. Identify some key drivers of increasing healthcare costs - ANSWER ✔
Demographics
Chronic Conditions
Provider payment systems - Provider payment systems that are designed to
reward volume rather than quality, outcomes, and prevention
Consumer Perceptions
Health Plan pressure
Physician Relationships
Supply Chain
7. Health Maintenance Organizations (HMO) - ANSWER ✔ Referrals
PCP
Patients must use an in-network provider for their services to be covered.
Reimbursement - majority of services offered are reimbursed through capitation
payments (PMPM)
8. Medicare is composed of four parts: - ANSWER ✔ Part A - provides
inpatient/hospital, hospice, and skilled nursing coverage
Part B - provides outpatient/medical coverage
Part C - an alternative way to receive your Medicare benefits (known as
Medicare
Advantage)
Part D - prescription drug coverage
9. Which of the following is the primary role of a payment representative in
healthcare? - ANSWER ✔ D) Facilitating claims processing
10.RATIONALE: The primary role involves processing claims and ensuring
timely payments from insurers.
,11.What is the purpose of the Explanation of Benefits (EOB)? - ANSWER ✔
B) To explain the claim payment process
12.RATIONALE: EOBs explain how an insurance claim was processed and the
payment made
13.Which of the following is a common reason for claim denials? - ANSWER
✔ D) All of the above
RATIONALE: All listed reasons can lead to claim denials.
14.What is the significance of the National Provider Identifier (NPI)? -
ANSWER ✔ D) It identifies healthcare providers
RATIONALE: The NPI uniquely identifies healthcare providers in billing and
claims processes.
15.Which of the following best describes the term "co-payment"? - ANSWER
✔ C) A fixed amount a patient pays for a healthcare service
RATIONALE: A co-payment is a fixed amount paid by the patient at the time
of service
16.Where can I access the full CSPR exam test bank with verified answers? -
ANSWER ✔ Open your browser and go to:
https://tinyurl.com/bdzns36y
17.Why can't I click the link directly in Quizlet? - ANSWER ✔ Quizlet
doesn't allow clickable links.Just copy this link and paste it into your
browser manually:
https://tinyurl.com/bdzns36y
18.📘 What's included in the complete CSPR study guide? - ANSWER ✔ ✔
150+ Real, Updated Exam Questions
✔ Verified Correct Answers with Rationales
✔ Covers HFMA Payment Rep Certification Objectives
, ✔ Latest 2025/2026 Content
19.https://tinyurl.com/bdzns36y - ANSWER ✔ https://tinyurl.com/bdzns36y
20.What Act shaped how commercial insurance carriers approached the
concepts of paying for medical care? - ANSWER ✔ HMO Act of 1973
21.ACA - ANSWER ✔ Affordable Care Act
22.HMO (Health Maintenance Organization) - ANSWER ✔ The organization
is both the insurer and provider of a set of defined services. Patients within
this network must use an in-network provider for their services to be
covered.
23.Capitation Payment - ANSWER ✔ part of prospective payment in which
healthcare providers receive fixed monthly payments for services rendered
regardless of whether or not services are used
24.PPO (Preferred Provider Organization) - ANSWER ✔ A network of
healthcare providers, such as hospitals and physicians. They have entered
into a contract with a third-party entitled to deliver healthcare services to
individuals covered under the plan.
25.POS - ANSWER ✔ Combines the features of both an HMO and PPO, with
costs for covered persons falling somewhere between the two. Required to
have a PCP, but can self refer to other in-network specialists.
26.EPO - ANSWER ✔ Services are covered only if patients use doctors,
specialists or hospitals in the plan's network. There are no out of network
benefits.
27.ACO - ANSWER ✔ Accountable Care Organization
28.What employer-based insurance was first? - ANSWER ✔ Blue Cross
29.ERISA (Employee Retirement Income Security Act) - ANSWER ✔
Federal law that sets minimum standards for most voluntarily established