AUTOMOTIVE TECHNICIAN
COMPREHENSIVE TEST BANK FULL
QUESTIONS AND VERIFIED ANSWERS
LEARNING PACKAGE
●● Warranty Pay
Answer: Repair or service covered by the manufacturer's warranty;
typically performed at a dealership; NOT performed at independent
shops
●● Internal Pay
Answer: Repairs done within a business for its own vehicles or property,
not billed to an outside customer
●● Housekeeping duties (technician)
Answer: Keeping the work area clean and organized, cleaning the floor,
and keeping items off the floor whenever possible
●● Business income
Answer: Revenue that comes from customers paying for repairs and
services; the customer is the most important person in an automotive
business
, ●● Dealership
Answer: Performs manufacturer warranty repair work; service advisor
greets customers and completes work orders; has access to new-vehicle
manufacturer training
●● Independent service shop
Answer: Privately owned; NOT affiliated with a manufacturer; does
NOT perform warranty work; techs become well-rounded by working on
a wide variety of vehicles and systems
●● Specialty shop
Answer: Focuses on only one or two specific vehicle systems (e.g.,
brakes, exhaust, transmission); does not service the full vehicle
●● Fleet service department
Answer: Maintains and repairs vehicles owned by a company or
organization (e.g., delivery trucks, government vehicles)
●● Profit
Answer: Income minus purchases, salaries, and expenses; what remains
after all costs are paid
●● Hourly wages
COMPREHENSIVE TEST BANK FULL
QUESTIONS AND VERIFIED ANSWERS
LEARNING PACKAGE
●● Warranty Pay
Answer: Repair or service covered by the manufacturer's warranty;
typically performed at a dealership; NOT performed at independent
shops
●● Internal Pay
Answer: Repairs done within a business for its own vehicles or property,
not billed to an outside customer
●● Housekeeping duties (technician)
Answer: Keeping the work area clean and organized, cleaning the floor,
and keeping items off the floor whenever possible
●● Business income
Answer: Revenue that comes from customers paying for repairs and
services; the customer is the most important person in an automotive
business
, ●● Dealership
Answer: Performs manufacturer warranty repair work; service advisor
greets customers and completes work orders; has access to new-vehicle
manufacturer training
●● Independent service shop
Answer: Privately owned; NOT affiliated with a manufacturer; does
NOT perform warranty work; techs become well-rounded by working on
a wide variety of vehicles and systems
●● Specialty shop
Answer: Focuses on only one or two specific vehicle systems (e.g.,
brakes, exhaust, transmission); does not service the full vehicle
●● Fleet service department
Answer: Maintains and repairs vehicles owned by a company or
organization (e.g., delivery trucks, government vehicles)
●● Profit
Answer: Income minus purchases, salaries, and expenses; what remains
after all costs are paid
●● Hourly wages
