HRCI aPHR Chapter 2 HR Operations
Exam-Graded A
The process by which the key stakeholders of an organization envision its future and
develop a mission, objectives, and procedures to achieve that future is called:
A. Goal planning
B. Future planning
C. Succession planning
D. Strategic planning - ANSWER-D. Strategic planning
The process of analyzing and identifying the need and availability of labor resources so
that the organization can meet its objectives is called:
A. Human resource planning
B. Recruitment requisition
C. Objective planning
D. Training needs assessment - ANSWER-A. Human resource planning
A unique capability or advantage that differentiates the organization from its competitors
is called:
A. Research and development
B. Core competency
C. Providing cheaper products
D. Hiring talent faster - ANSWER-B. Core competency
A statement that describes what the future of the organization looks like is known as:
A. Purpose statement
B. Vision statement
C. Financial statement
D. Benefit statement - ANSWER-B. Vision statement
A description of how an organization will achieve its vision is called:
A. Job description
B. Purpose statement
C. Mission statement
D. Summary plan description - ANSWER-C. Mission statement
,A statement that communicates the organization's top priorities and core beliefs to
customers and employees is called:
A. Code of conduct
B. Employee handbook
C. Purpose statement
D. Values statement - ANSWER-D. Values statement
The statement "We aspire to be the best widget maker in America" is an example of a:
A. Vision statement
B. Financial statement
C. Mission statement
D. Values statement - ANSWER-A. Vision statement
A SWOT analysis used for planning identifies an organization's:
A. Statements, workplace, operations, and technology
B. Safety, workforce, organization, and terms
C. Strengths, weaknesses, opportunities, and threats
D. Salary, wages, objectives, and taxes - ANSWER-C. Strengths, weaknesses,
opportunities, and threats
Organizational culture reflects a shared understanding among all who work within the
company. What are the common components of organizational culture?
A. Vision, mission, and values
B. Structure, systems, and people
C. Values, beliefs, and norms
D. Finance, marketing, and operations - ANSWER-C. Values, beliefs, and norms
In Michael Porter's five forces analysis, five forces shape the competitive landscape for
any industry. What are they?
A. Budget, workforce, wages, benefits, and leadership
B. Political/legal, economic, social, technology, and competition
C. Supply chain, finance, marketing, operations, and human resources
D. Quality products, best price, fastest service, customer service, and sales - ANSWER-
B. Political/legal, economic, social, technology, and competition
Ensuring that each employee within an organization can see the direction for the
business and knows how their job fits in the overall picture is known as:
A. Goal alignment
B. Mission statement
C. Performance evaluation
, D. Rewards and recognition - ANSWER-A. Goal alignment
While it's not a written policy, while working in a particular organization, it is widely
known that there are high expectations of employees to participate in community events
such as parades and fundraisers. This is an example of what kind of cultural element?
A. Values
B. Objectives
C. Norms
D. Beliefs - ANSWER-C. Norms
In XYZ organization the leadership team thinks that the expression of humor in the
workplace will improve productivity. This is an example of what kind of cultural element?
A. Norms
B. Beliefs
C. Directives
D. Values - ANSWER-B. Beliefs
Organizational culture can manifest itself in a physical form that often serves as a
reminder of something important or a trigger for a special meaning. This element of
culture is called:
A. Rituals
B. Artifacts
C. Legends
D. Beliefs - ANSWER-B. Artifacts
What statement can be used to guide an organization's decisions and provides purpose
for employees?
A. Values statement
B. Financial statement
C. Goal statement
D. Norms statement - ANSWER-A. Values statement
Which of the following techniques is an example of how human resources can
effectively shape organizational culture?
A. Measuring how many applications have been processed within a certain time frame
B. Improving on how fast human resource staff members return phone calls and e-mails
C. Reducing the number of meetings human resources and leadership attend during the
week
D. Establishing a compensation program that rewards employees for certain behaviors -
ANSWER-D. Establishing a compensation program that rewards employees for certain
behaviors
Exam-Graded A
The process by which the key stakeholders of an organization envision its future and
develop a mission, objectives, and procedures to achieve that future is called:
A. Goal planning
B. Future planning
C. Succession planning
D. Strategic planning - ANSWER-D. Strategic planning
The process of analyzing and identifying the need and availability of labor resources so
that the organization can meet its objectives is called:
A. Human resource planning
B. Recruitment requisition
C. Objective planning
D. Training needs assessment - ANSWER-A. Human resource planning
A unique capability or advantage that differentiates the organization from its competitors
is called:
A. Research and development
B. Core competency
C. Providing cheaper products
D. Hiring talent faster - ANSWER-B. Core competency
A statement that describes what the future of the organization looks like is known as:
A. Purpose statement
B. Vision statement
C. Financial statement
D. Benefit statement - ANSWER-B. Vision statement
A description of how an organization will achieve its vision is called:
A. Job description
B. Purpose statement
C. Mission statement
D. Summary plan description - ANSWER-C. Mission statement
,A statement that communicates the organization's top priorities and core beliefs to
customers and employees is called:
A. Code of conduct
B. Employee handbook
C. Purpose statement
D. Values statement - ANSWER-D. Values statement
The statement "We aspire to be the best widget maker in America" is an example of a:
A. Vision statement
B. Financial statement
C. Mission statement
D. Values statement - ANSWER-A. Vision statement
A SWOT analysis used for planning identifies an organization's:
A. Statements, workplace, operations, and technology
B. Safety, workforce, organization, and terms
C. Strengths, weaknesses, opportunities, and threats
D. Salary, wages, objectives, and taxes - ANSWER-C. Strengths, weaknesses,
opportunities, and threats
Organizational culture reflects a shared understanding among all who work within the
company. What are the common components of organizational culture?
A. Vision, mission, and values
B. Structure, systems, and people
C. Values, beliefs, and norms
D. Finance, marketing, and operations - ANSWER-C. Values, beliefs, and norms
In Michael Porter's five forces analysis, five forces shape the competitive landscape for
any industry. What are they?
A. Budget, workforce, wages, benefits, and leadership
B. Political/legal, economic, social, technology, and competition
C. Supply chain, finance, marketing, operations, and human resources
D. Quality products, best price, fastest service, customer service, and sales - ANSWER-
B. Political/legal, economic, social, technology, and competition
Ensuring that each employee within an organization can see the direction for the
business and knows how their job fits in the overall picture is known as:
A. Goal alignment
B. Mission statement
C. Performance evaluation
, D. Rewards and recognition - ANSWER-A. Goal alignment
While it's not a written policy, while working in a particular organization, it is widely
known that there are high expectations of employees to participate in community events
such as parades and fundraisers. This is an example of what kind of cultural element?
A. Values
B. Objectives
C. Norms
D. Beliefs - ANSWER-C. Norms
In XYZ organization the leadership team thinks that the expression of humor in the
workplace will improve productivity. This is an example of what kind of cultural element?
A. Norms
B. Beliefs
C. Directives
D. Values - ANSWER-B. Beliefs
Organizational culture can manifest itself in a physical form that often serves as a
reminder of something important or a trigger for a special meaning. This element of
culture is called:
A. Rituals
B. Artifacts
C. Legends
D. Beliefs - ANSWER-B. Artifacts
What statement can be used to guide an organization's decisions and provides purpose
for employees?
A. Values statement
B. Financial statement
C. Goal statement
D. Norms statement - ANSWER-A. Values statement
Which of the following techniques is an example of how human resources can
effectively shape organizational culture?
A. Measuring how many applications have been processed within a certain time frame
B. Improving on how fast human resource staff members return phone calls and e-mails
C. Reducing the number of meetings human resources and leadership attend during the
week
D. Establishing a compensation program that rewards employees for certain behaviors -
ANSWER-D. Establishing a compensation program that rewards employees for certain
behaviors
