aPHR Exam Prep Questions with
Verified Solutions
True or False...Organizations that foster a sense of urgency may struggle to implement
change, as this causes panic - ANS-False
True or False....Ideally a manager should set a single final goal for a change process
instead of wasting time on intermediate milestone achievements. - ANS-False
True or False? To support change, managers and leaders should focus on creating
psychological buy-in instead of precisely detailing the vision to employees - ANS-True
True or False...A change leader can poll employees after a merger or acquisition to
gauge their satisfaction levels - ANS-True
True or False? Change doesn't necessarily create "losers," as leaders and managers
can provide safety nets that mitigate risk for workers. - ANS-True
According to Kurt Lewis's model of change, performance gaps are identified during
which stage? - ANS-Unfreezing
All of the following characterize the empowerment style of management, except for
what? - ANS-Reliance on hierarchy
Which of the following is the first step in John Kotter's eight step process for
transformational change? - ANS-Establish a sense of urgency
Which of the following is not likely to cause resistance to change? - ANS-Managers
explain and demonstrate the need for change
Why does John Kotter's 8 step change process advocate for establishing short term
wins? - ANS-They highlight progress and create opportunities to reward employees
A worker is pressured into resisting change, as she fears being shunned or snubbed by
her co-workers for supporting the change. She is responding to what factor? - ANS-
Social
Which stage in Kurt Lewis's change model rewards people for employing new skills and
attitudes? - ANS-Freezing
, A manager with a high risk tolerance is more inclined to lead a ________ change effort
than a manager with a low risk tolerance. - ANS-Revolutionary
Lower and middle level managers are generally tasked with the leading all of the
following types of change except for what? - ANS-inventing new organizational missions
or economic models
Which of the following statements are false - ANS-Managers who expect resistance to
change rarely become defensive.
Civil Rights Act of 1964 - ANS-Federal law that outlaws major forms of discrimination in
the US
Quid Pro Quo Harassment - ANS--based on a single incident or limited number of
incidents
-involves employment actions (firing, demoting, promoting, or denying a promotion)
-involves a supervisor threatening to fire unless sexual favors are perofmed
-employer is always liable
Hostile Work environment harassment - ANS-verbal or physical behavior that creates
an intimidating, hostile, or offensive work environment that interferes with one's job
performance.
Repeated events
The employer is liable only if they knew or should've known and didn't take corrective
action
Practices for preventing sexual harassment - ANS--establish written policies
-train employees on recognizing and reporting
-establish internet usage policies
-managers lead by example
-managers intervene immediately
-treat every complaint seriously
-document everything
Sexual Harassment Investigation - ANS-1) Complaint Received- investigator reviews
2) Review claim directly with employee and record his account of what happened.
AsK ,WHo, what, where, any witnesses
3) Interivew the accused
4)interview witnesses
5)Consider if all info is valid
6)Resolution-disciplinary measures
HRM Role in Growth - ANS-Help company reach greater profitability and productivity.
Recruit and retain best workers. Performance and reward systems to gain incentive
Verified Solutions
True or False...Organizations that foster a sense of urgency may struggle to implement
change, as this causes panic - ANS-False
True or False....Ideally a manager should set a single final goal for a change process
instead of wasting time on intermediate milestone achievements. - ANS-False
True or False? To support change, managers and leaders should focus on creating
psychological buy-in instead of precisely detailing the vision to employees - ANS-True
True or False...A change leader can poll employees after a merger or acquisition to
gauge their satisfaction levels - ANS-True
True or False? Change doesn't necessarily create "losers," as leaders and managers
can provide safety nets that mitigate risk for workers. - ANS-True
According to Kurt Lewis's model of change, performance gaps are identified during
which stage? - ANS-Unfreezing
All of the following characterize the empowerment style of management, except for
what? - ANS-Reliance on hierarchy
Which of the following is the first step in John Kotter's eight step process for
transformational change? - ANS-Establish a sense of urgency
Which of the following is not likely to cause resistance to change? - ANS-Managers
explain and demonstrate the need for change
Why does John Kotter's 8 step change process advocate for establishing short term
wins? - ANS-They highlight progress and create opportunities to reward employees
A worker is pressured into resisting change, as she fears being shunned or snubbed by
her co-workers for supporting the change. She is responding to what factor? - ANS-
Social
Which stage in Kurt Lewis's change model rewards people for employing new skills and
attitudes? - ANS-Freezing
, A manager with a high risk tolerance is more inclined to lead a ________ change effort
than a manager with a low risk tolerance. - ANS-Revolutionary
Lower and middle level managers are generally tasked with the leading all of the
following types of change except for what? - ANS-inventing new organizational missions
or economic models
Which of the following statements are false - ANS-Managers who expect resistance to
change rarely become defensive.
Civil Rights Act of 1964 - ANS-Federal law that outlaws major forms of discrimination in
the US
Quid Pro Quo Harassment - ANS--based on a single incident or limited number of
incidents
-involves employment actions (firing, demoting, promoting, or denying a promotion)
-involves a supervisor threatening to fire unless sexual favors are perofmed
-employer is always liable
Hostile Work environment harassment - ANS-verbal or physical behavior that creates
an intimidating, hostile, or offensive work environment that interferes with one's job
performance.
Repeated events
The employer is liable only if they knew or should've known and didn't take corrective
action
Practices for preventing sexual harassment - ANS--establish written policies
-train employees on recognizing and reporting
-establish internet usage policies
-managers lead by example
-managers intervene immediately
-treat every complaint seriously
-document everything
Sexual Harassment Investigation - ANS-1) Complaint Received- investigator reviews
2) Review claim directly with employee and record his account of what happened.
AsK ,WHo, what, where, any witnesses
3) Interivew the accused
4)interview witnesses
5)Consider if all info is valid
6)Resolution-disciplinary measures
HRM Role in Growth - ANS-Help company reach greater profitability and productivity.
Recruit and retain best workers. Performance and reward systems to gain incentive
