USPS Sales & Services Associate Training ACTUAL EXAM
(2026) 100%VERIFIED | QUESTIONS AND ANSWERS |
GRADED A+.
Save
Students also studied
Flashcard sets Study guides
Property & casualty Illinois law California QME Exam 2023 (ICAC C... nalysis and Communications Na
Teacher 69 terms Teacher 73 terms Teacher 158 terms Te
nursingguides1 Preview victor_kimotho Preview Passlist Preview
Terms in this set (149)
Perception is Reality
What are our goals? Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal communication cues? Body movement, facial expressions, personal space.
The SSA shows communication is occurring when they True.
ask the hazmat question?
Communication skills require you to practice actively Squarely face the person. Open your posture. Lean towards the sender. Eye
attending. What does S.O.L.E.R. represent? contact. Relax.
What is a value proposition? The value to the customer of the product features and benefits....how the
customer feels the product meets their needs.
What is "need satisfaction selling"? The understanding of a customer's needs through the use of probing questions
and careful listening.
, What are some examples of the use of the "language of I need, I want, I'm looking for, It's important, etc.
needs"?
When you sell maximum value you are meeting the Needs.
customer's __________.
What is a need? A desire to improve or accomplish something.
An informed mutual decision with the customer on A successful sales transaction.
service/products is ___________.
What does G.I.S.T. stand for in the processing of Greet, Inquire, Suggest, Thank.
engaging customers?
A common myth in communication is that listeners Message.
receive the same ______ all the time.
If you ask a customer if they would like to send a Suggest.
package Priority Mail Express, which is guaranteed to
arrive tomorrow, with $100 insurance and tracking
included.....what park of G.I.S.T. would this be?
Once you determine how a customer wants to mail a Stamps, PO Boxes, money orders, packaging supplies, greeting cards,
package and have offered additional insurance, what passports.
additional products may you suggest?
What is the maximum weight for any package? 70 lbx.
How do you determine the dimensions of a mailpiece? Combine the length plus girth.
What are the 5 processing categories? Letters, flats (large envelopes), machinable parcels (SPRS), irregular parcels
and outside parcels (both non-machinable).
What is our "Retail Motto"? Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a 130" for standard post only. Oversize charges will apply for packages
parcel? exceeding 108".
When are balloon charges applied? Packages weighing less than 20 lbs that measure over 84" but not more than
108" (length + girth combined) that are shipped Priority mail zones 104 or
Standard to all zones.
(2026) 100%VERIFIED | QUESTIONS AND ANSWERS |
GRADED A+.
Save
Students also studied
Flashcard sets Study guides
Property & casualty Illinois law California QME Exam 2023 (ICAC C... nalysis and Communications Na
Teacher 69 terms Teacher 73 terms Teacher 158 terms Te
nursingguides1 Preview victor_kimotho Preview Passlist Preview
Terms in this set (149)
Perception is Reality
What are our goals? Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal communication cues? Body movement, facial expressions, personal space.
The SSA shows communication is occurring when they True.
ask the hazmat question?
Communication skills require you to practice actively Squarely face the person. Open your posture. Lean towards the sender. Eye
attending. What does S.O.L.E.R. represent? contact. Relax.
What is a value proposition? The value to the customer of the product features and benefits....how the
customer feels the product meets their needs.
What is "need satisfaction selling"? The understanding of a customer's needs through the use of probing questions
and careful listening.
, What are some examples of the use of the "language of I need, I want, I'm looking for, It's important, etc.
needs"?
When you sell maximum value you are meeting the Needs.
customer's __________.
What is a need? A desire to improve or accomplish something.
An informed mutual decision with the customer on A successful sales transaction.
service/products is ___________.
What does G.I.S.T. stand for in the processing of Greet, Inquire, Suggest, Thank.
engaging customers?
A common myth in communication is that listeners Message.
receive the same ______ all the time.
If you ask a customer if they would like to send a Suggest.
package Priority Mail Express, which is guaranteed to
arrive tomorrow, with $100 insurance and tracking
included.....what park of G.I.S.T. would this be?
Once you determine how a customer wants to mail a Stamps, PO Boxes, money orders, packaging supplies, greeting cards,
package and have offered additional insurance, what passports.
additional products may you suggest?
What is the maximum weight for any package? 70 lbx.
How do you determine the dimensions of a mailpiece? Combine the length plus girth.
What are the 5 processing categories? Letters, flats (large envelopes), machinable parcels (SPRS), irregular parcels
and outside parcels (both non-machinable).
What is our "Retail Motto"? Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a 130" for standard post only. Oversize charges will apply for packages
parcel? exceeding 108".
When are balloon charges applied? Packages weighing less than 20 lbs that measure over 84" but not more than
108" (length + girth combined) that are shipped Priority mail zones 104 or
Standard to all zones.
