WGU C215 Study Guide Competency:
Quality Management Methods
Question and answers correctly
solved 2026
Conformance to specifications - correct answer ✔How well a product or service meets the targets and
tolerances determined by its designers.
fitness for use - correct answer ✔A product can be used as it was intended
Value for price paid - correct answer ✔Evaluation of usefulness vs. price paid
supportive services - correct answer ✔quality of support after product/service is provided
Psychological criteria - correct answer ✔judgement evaluation of quality
Main Concepts of TQM Philosophy - correct answer ✔Customer Focus
Continuous Improvement
Employee Empowerment
Use of Quality Tools
Product Design
Process Management
Managing Supplier Quality
Customer Focus - correct answer ✔an organizational goal to concentrate on meeting customers'
needs at all levels of the organization
, continuous improvement - correct answer ✔never ending improvement
Employee Empowerment - correct answer ✔seek at issue and fix quality problems
Use of quality tools - correct answer ✔Ongoing employee training in the use of quality tools
product design - correct answer ✔the process of creating a set of specifications from which a product
can be produced
Process Management - correct answer ✔quality should be built into the process; sources of quality
problems should be identified and corrected.
Managing supplier quality - correct answer ✔Quality concepts must extend to a company's suppliers.
Walter Shewhart - correct answer ✔Father of statistical quality control
W. Edwards Deming - correct answer ✔14 steps to quality management
plan, do, check, act cycle
improving production during WWII
teaching senior managers in Japan about quality
Joseph Juran - correct answer ✔Fitness for use
Philip Crosby - correct answer ✔Wrote Quality is Free; he emphasized the complete elimination of
failures to save money, as most firms underestimate their failure costs and should evaluate all costs of
quality; "Do it right the first time".
Quality Management Methods
Question and answers correctly
solved 2026
Conformance to specifications - correct answer ✔How well a product or service meets the targets and
tolerances determined by its designers.
fitness for use - correct answer ✔A product can be used as it was intended
Value for price paid - correct answer ✔Evaluation of usefulness vs. price paid
supportive services - correct answer ✔quality of support after product/service is provided
Psychological criteria - correct answer ✔judgement evaluation of quality
Main Concepts of TQM Philosophy - correct answer ✔Customer Focus
Continuous Improvement
Employee Empowerment
Use of Quality Tools
Product Design
Process Management
Managing Supplier Quality
Customer Focus - correct answer ✔an organizational goal to concentrate on meeting customers'
needs at all levels of the organization
, continuous improvement - correct answer ✔never ending improvement
Employee Empowerment - correct answer ✔seek at issue and fix quality problems
Use of quality tools - correct answer ✔Ongoing employee training in the use of quality tools
product design - correct answer ✔the process of creating a set of specifications from which a product
can be produced
Process Management - correct answer ✔quality should be built into the process; sources of quality
problems should be identified and corrected.
Managing supplier quality - correct answer ✔Quality concepts must extend to a company's suppliers.
Walter Shewhart - correct answer ✔Father of statistical quality control
W. Edwards Deming - correct answer ✔14 steps to quality management
plan, do, check, act cycle
improving production during WWII
teaching senior managers in Japan about quality
Joseph Juran - correct answer ✔Fitness for use
Philip Crosby - correct answer ✔Wrote Quality is Free; he emphasized the complete elimination of
failures to save money, as most firms underestimate their failure costs and should evaluate all costs of
quality; "Do it right the first time".
