WGU C215 Operations Management
(PA2) Question and answer rated 2026
Which definition is used for quality evaluates how well a product performs its intended function? -
correct answer ✔Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - correct answer ✔14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
correct answer ✔ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - correct answer
✔checklist
Which quality control tool should be used to monitor the current status or end result of a process? -
correct answer ✔Control chart
Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - correct answer ✔Enhance competition; understand consumer
preferences; maintain communication with operations
What is the common theme in total quality management (TQM) across all functions in an organization? -
correct answer ✔To satisfy customer needs
, Which concept of variation measures the central tendency of a set of data? - correct answer ✔mean
What do assignable causes of variation indicate? - correct answer ✔Out-of-control signals were found
in the process.
Which continuous improvement method does Cpk measure? - correct answer ✔How close one is to a
target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - correct answer ✔people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - correct answer ✔Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - correct answer ✔Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - correct answer ✔Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and future customer
demands? - correct answer ✔capacity planning
Which capacity planning measurement tells how much capacity a company is using? - correct answer
✔Capacity utilization
Which two statements are true about effective capacity? - correct answer ✔An effective capacity is a
permanent measure used to achieve design capacity.
(PA2) Question and answer rated 2026
Which definition is used for quality evaluates how well a product performs its intended function? -
correct answer ✔Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - correct answer ✔14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
correct answer ✔ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - correct answer
✔checklist
Which quality control tool should be used to monitor the current status or end result of a process? -
correct answer ✔Control chart
Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - correct answer ✔Enhance competition; understand consumer
preferences; maintain communication with operations
What is the common theme in total quality management (TQM) across all functions in an organization? -
correct answer ✔To satisfy customer needs
, Which concept of variation measures the central tendency of a set of data? - correct answer ✔mean
What do assignable causes of variation indicate? - correct answer ✔Out-of-control signals were found
in the process.
Which continuous improvement method does Cpk measure? - correct answer ✔How close one is to a
target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - correct answer ✔people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - correct answer ✔Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - correct answer ✔Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - correct answer ✔Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and future customer
demands? - correct answer ✔capacity planning
Which capacity planning measurement tells how much capacity a company is using? - correct answer
✔Capacity utilization
Which two statements are true about effective capacity? - correct answer ✔An effective capacity is a
permanent measure used to achieve design capacity.
