Operations Management C215
Question and answers rated A+ 2026
One common definition of quality is __________, which focuses on measuring how well the product or
service meets targets and tolerances determined by its designers. - correct answer ✔conformance to
specifications
What is fitness for use? - correct answer ✔It evaluates how well the product performs for its intended
use.
The cost of defect correction - correct answer ✔is less costly the earlier defects are found.
Costs of quality inspections, testing, auditing, and test equipment are examples of _____________ costs.
- correct answer ✔appraisal
Warranty claims, customer complaints, and costs of litigation are examples of __________ costs. -
correct answer ✔external failure
According to Dr. Taguchi's view of quality, - correct answer ✔as conformance values move away from
the target, loss increases as a quadratic function.
__________________ is the philosophy that seeks to improve quality by eliminating the causes of
product defects. - correct answer ✔Total quality management
Who coined the saying "quality is free"? - correct answer ✔Philip Crosby
A chart used in TQM that identifies potential causes of particular quality problems is called a - correct
answer ✔cause-and-effect diagram.
,The purpose of the ISO 9000 is to - correct answer ✔establish international quality standards.
ISO 14000 provides tools to identify and report on the adverse impacts of business, including systems
and standards for promoting - correct answer ✔environmental responsibility.
Which of the following is a common cause for TQM failure? - correct answer ✔Lack of top
management support
Companies that have attained the benefits of TQM have developed a process to identify - correct
answer ✔the meaning of customer-defined quality.
TQM is a complete philosophy that has to be - correct answer ✔embraced with true belief.
What is the term for inspecting a random sample of an output from a process and determining if it
produces products within a predetermined range? - correct answer ✔Statistical process control
What are the two causes of variation? - correct answer ✔Common and assignable
Which of the following is an example of common causes of variation? - correct answer ✔Slight
differences in machines
What are assignable causes of variation? - correct answer ✔Causes that can be identified and
eliminated
What happens when a plot of data falls outside preset control limits? - correct answer ✔The process is
out of control.
, A control chart for ______________ is used to monitor characteristics that can be measured and have a
continuous scale. - correct answer ✔variables
A control chart for ______________ is used to monitor characteristics that have discrete values and can
be counted. - correct answer ✔attributes
What process width is typically used when computing the process capability index Cp? - correct answer
✔6σ
What does a Cp = 1 tell us? - correct answer ✔It means that the process variability just meets
specifications; the process is minimally capable.
The Six Sigma approach is organized around what plan? - correct answer ✔Define, Measure, Analyze,
Improve, Control
Six Sigma quality implies how many average defects per million? - correct answer ✔3.4
What makes acceptance sampling different from statistical process control? - correct answer
✔Acceptance sampling is done before or after the process.
What is the process of randomly inspecting a certain number of items from a lot or batch in order to
decide whether to accept or reject the entire branch? - correct answer ✔Acceptance sampling
Which of the following is TRUE with regard to implementing SPC? - correct answer ✔How often to
inspect depends on product cost and product volume.
Which of the following is TRUE with regard to quality inspection? - correct answer ✔Processes that do
not change frequently do not need to be inspected often.
Question and answers rated A+ 2026
One common definition of quality is __________, which focuses on measuring how well the product or
service meets targets and tolerances determined by its designers. - correct answer ✔conformance to
specifications
What is fitness for use? - correct answer ✔It evaluates how well the product performs for its intended
use.
The cost of defect correction - correct answer ✔is less costly the earlier defects are found.
Costs of quality inspections, testing, auditing, and test equipment are examples of _____________ costs.
- correct answer ✔appraisal
Warranty claims, customer complaints, and costs of litigation are examples of __________ costs. -
correct answer ✔external failure
According to Dr. Taguchi's view of quality, - correct answer ✔as conformance values move away from
the target, loss increases as a quadratic function.
__________________ is the philosophy that seeks to improve quality by eliminating the causes of
product defects. - correct answer ✔Total quality management
Who coined the saying "quality is free"? - correct answer ✔Philip Crosby
A chart used in TQM that identifies potential causes of particular quality problems is called a - correct
answer ✔cause-and-effect diagram.
,The purpose of the ISO 9000 is to - correct answer ✔establish international quality standards.
ISO 14000 provides tools to identify and report on the adverse impacts of business, including systems
and standards for promoting - correct answer ✔environmental responsibility.
Which of the following is a common cause for TQM failure? - correct answer ✔Lack of top
management support
Companies that have attained the benefits of TQM have developed a process to identify - correct
answer ✔the meaning of customer-defined quality.
TQM is a complete philosophy that has to be - correct answer ✔embraced with true belief.
What is the term for inspecting a random sample of an output from a process and determining if it
produces products within a predetermined range? - correct answer ✔Statistical process control
What are the two causes of variation? - correct answer ✔Common and assignable
Which of the following is an example of common causes of variation? - correct answer ✔Slight
differences in machines
What are assignable causes of variation? - correct answer ✔Causes that can be identified and
eliminated
What happens when a plot of data falls outside preset control limits? - correct answer ✔The process is
out of control.
, A control chart for ______________ is used to monitor characteristics that can be measured and have a
continuous scale. - correct answer ✔variables
A control chart for ______________ is used to monitor characteristics that have discrete values and can
be counted. - correct answer ✔attributes
What process width is typically used when computing the process capability index Cp? - correct answer
✔6σ
What does a Cp = 1 tell us? - correct answer ✔It means that the process variability just meets
specifications; the process is minimally capable.
The Six Sigma approach is organized around what plan? - correct answer ✔Define, Measure, Analyze,
Improve, Control
Six Sigma quality implies how many average defects per million? - correct answer ✔3.4
What makes acceptance sampling different from statistical process control? - correct answer
✔Acceptance sampling is done before or after the process.
What is the process of randomly inspecting a certain number of items from a lot or batch in order to
decide whether to accept or reject the entire branch? - correct answer ✔Acceptance sampling
Which of the following is TRUE with regard to implementing SPC? - correct answer ✔How often to
inspect depends on product cost and product volume.
Which of the following is TRUE with regard to quality inspection? - correct answer ✔Processes that do
not change frequently do not need to be inspected often.
