C215 Practice Exam
Operation Management
(Western Governors
University)
, Operations Management Practice Test Review
Quality Management Methods
(I) which definition used for quality evaluates how well a product performs
its intended function?
(I) Fitness for use
(II) Which total quality management (TQM) process was developed to stress
management’s responsibility for quality?
(I) 14 points for Quality Improvement
(III) A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect. Which quality tool should the
company use to focus on correcting particular issue?
(I) Checklist
(IV)Which quality control tool should be used to monitor the current status or end
result of a process?
(I) Control Chart
(V) Which group of keywords or phases describes the critical role that marketing
plays in the total quality management (TQM) process?
(I) Enhance competition; understand consumer preferences;
maintain communication with operations
(VI) What is the common theme in total quality management (TQM) across all
functions in an organization?
(I) To satisfy customer needs
(VII) Which concept of variation measures the central tendency of a set of data?
(I) Mean
(VIII) What do assignable causes of variation indicate?
(I) Out of control signals were found in process
(IX) Which continuous improvement method does Cpk measure?
(I) How close one is to target and how consistent one is with avg performances
(X) What are two important aspects of Six Sigma? Choose 2 answers:
(I) Technical tools
(II) People involvement
Work System Design and Scheduling
(I) what would be an organization’s next step after is has revised or
implemented new operations?
(I) Follow-up to make sure new operation resolves quality problems
(II) Why is it beneficial for an organization to designate employees to communicate
alternative ways to complete a job in a methods analysis?
(I) They may suggestions for improving operation
(III) Which factor determines how long it takes a qualified operator to perform a
duty of the job requirements under the assumption that the operator is working
at a sustainable pace with the proper tools for the process?
(I) Standard time
1
Operation Management
(Western Governors
University)
, Operations Management Practice Test Review
Quality Management Methods
(I) which definition used for quality evaluates how well a product performs
its intended function?
(I) Fitness for use
(II) Which total quality management (TQM) process was developed to stress
management’s responsibility for quality?
(I) 14 points for Quality Improvement
(III) A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect. Which quality tool should the
company use to focus on correcting particular issue?
(I) Checklist
(IV)Which quality control tool should be used to monitor the current status or end
result of a process?
(I) Control Chart
(V) Which group of keywords or phases describes the critical role that marketing
plays in the total quality management (TQM) process?
(I) Enhance competition; understand consumer preferences;
maintain communication with operations
(VI) What is the common theme in total quality management (TQM) across all
functions in an organization?
(I) To satisfy customer needs
(VII) Which concept of variation measures the central tendency of a set of data?
(I) Mean
(VIII) What do assignable causes of variation indicate?
(I) Out of control signals were found in process
(IX) Which continuous improvement method does Cpk measure?
(I) How close one is to target and how consistent one is with avg performances
(X) What are two important aspects of Six Sigma? Choose 2 answers:
(I) Technical tools
(II) People involvement
Work System Design and Scheduling
(I) what would be an organization’s next step after is has revised or
implemented new operations?
(I) Follow-up to make sure new operation resolves quality problems
(II) Why is it beneficial for an organization to designate employees to communicate
alternative ways to complete a job in a methods analysis?
(I) They may suggestions for improving operation
(III) Which factor determines how long it takes a qualified operator to perform a
duty of the job requirements under the assumption that the operator is working
at a sustainable pace with the proper tools for the process?
(I) Standard time
1
