APCO TEST PAPER QUESTIONS AND SOLUTIONS EXPERT VERIFIED STUDY CONTENT

APCO TEST PAPER QUESTIONS AND
SOLUTIONS EXPERT VERIFIED STUDY
CONTENT

●● Professionalism is defined by who you are are, what you do, and
how others perceive you. True or False
Answer: True


●● Standard of Care
Answer: The level of duty owed by one person to another


●● TCC stands for
Answer: Telematic Call Center


●● A Telematics call that is similar to a 9-1-1 Open Line Call
Answer: A. An emergency with voice call
B. An airbag/telemetry activation, no voice call
C. A stolen vehicle tracking call
D. An emergency button activation, no voice call


●● Giving legal advice and/or personal opinions is part of a
telecommunicators job. True or False

, Answer: False


●● The term vital services defines the primary functions or tasks of
public safety communications systems. True or False
Answer: True


●● Because the telecommunicator cannot see callers on the phone,
nonverbal communication plays no part in handling public safety calls
for service. True or False
Answer: False


●● A silent, open-line call must be considered a potential TTY call until
proven otherwise. True or False
Answer: True


●● Persistently asking for the same information without changing the
words spoken is:
Answer: A. A technique used with non-english speaking callers
B. A technique used with elderly callers
C. A technique used with hysterical callers
D. A technique that should never be used


●● VoIP