STATE FARM AUTO EXTERNAL
CLAIM RESOURCE CERTIFICATION
STUDY GUIDE 2026 COMPLETE
QUESTIONS AND VERIFIED
ANSWERS
◉ Paintless Dent repair. Answer: Paintless Dent Repair (PDR) is an
industry recognized repair process that involves the removal of hail
dents or other types of damage from metal exterior surface panels
without disturbing the vehicle's finish. In most cases, this procedure
involves the use of specialized tools to apply
pressure to the backside of the panel to remove surface imperfections.
Other techniques may be used to repair damage from the topside of the
panel, depending on the size and location of the damage.
By using either of these techniques, the technician is able to restore
panel appearance
which eliminates the need for refinishing the panel's surface area. The
PDR process is often used to repair hail damage or other similar dents
that occur when an outer panel strikes (or is struck by) an object that has
not compromised the finish of the panel. Since the outer finish of the
panel has not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost
effective manner.
, ◉ Determining Repair Costs. Answer: The prices we pay for most repair
operations will be determined from printed or electronic
collision estimating guides and repair facility survey results. However, it
is not possible to
determine the cost of every repair operation from these sources. For
example, when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time.
When estimating judgment time, it should follow what is competitive in
the local market to repair the vehicle in a quality manner.
◉ Estimats are based on. Answer: Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what
is charged by a majority of the repair market in a given area.
◉ Contracts with repairers. Answer: We do not enter into contracts with
repairers on individual repair jobs on a fixed or "contract" repair job
basis. We pay for the estimated cost of repair based on physical damage
caused as a
result of the loss.
◉ Freight Charges. Answer: Similarly, if freight charges are submitted
to State Farm for payment, payment should normally be resisted. Freight
charges are not considered as part of actual repair costs and are generally
aligned with an expense a repairer or dealership may incur as a result of
operating the repair facility business. If a circumstance arises that may
warrant additional consideration, local management should contact their
assigned Estimatics consultant.
CLAIM RESOURCE CERTIFICATION
STUDY GUIDE 2026 COMPLETE
QUESTIONS AND VERIFIED
ANSWERS
◉ Paintless Dent repair. Answer: Paintless Dent Repair (PDR) is an
industry recognized repair process that involves the removal of hail
dents or other types of damage from metal exterior surface panels
without disturbing the vehicle's finish. In most cases, this procedure
involves the use of specialized tools to apply
pressure to the backside of the panel to remove surface imperfections.
Other techniques may be used to repair damage from the topside of the
panel, depending on the size and location of the damage.
By using either of these techniques, the technician is able to restore
panel appearance
which eliminates the need for refinishing the panel's surface area. The
PDR process is often used to repair hail damage or other similar dents
that occur when an outer panel strikes (or is struck by) an object that has
not compromised the finish of the panel. Since the outer finish of the
panel has not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost
effective manner.
, ◉ Determining Repair Costs. Answer: The prices we pay for most repair
operations will be determined from printed or electronic
collision estimating guides and repair facility survey results. However, it
is not possible to
determine the cost of every repair operation from these sources. For
example, when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time.
When estimating judgment time, it should follow what is competitive in
the local market to repair the vehicle in a quality manner.
◉ Estimats are based on. Answer: Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what
is charged by a majority of the repair market in a given area.
◉ Contracts with repairers. Answer: We do not enter into contracts with
repairers on individual repair jobs on a fixed or "contract" repair job
basis. We pay for the estimated cost of repair based on physical damage
caused as a
result of the loss.
◉ Freight Charges. Answer: Similarly, if freight charges are submitted
to State Farm for payment, payment should normally be resisted. Freight
charges are not considered as part of actual repair costs and are generally
aligned with an expense a repairer or dealership may incur as a result of
operating the repair facility business. If a circumstance arises that may
warrant additional consideration, local management should contact their
assigned Estimatics consultant.
