WGU C215 OPERATIONS
MANAGEMENT PVDC
EXAMINATION TEST 2026
QUESTIONS WITH SOLUTIONS
Which definition is used for quality evaluates how well a product performs its intended function? -
100 correct answers as Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - 100 correct answers as 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
100 correct answers as ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - 100
correct answers as checklist
Which quality control tool should be used to monitor the current status or end result of a process? -
100 correct answers as Flowchart
, Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - 100 correct answers as Review and recommend
product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in an organization? -
100 correct answers as To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - 100 correct
answers as mean
What do assignable causes of variation indicate? - 100 correct answers as Equipment
was found out of control
Which continuous improvement method does Cpk measure? - 100 correct answers as
How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - 100 correct answers as people
involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - 100 correct answers as Screen patients and fast-track those with
minor ailments
Which two factors affect a service location decision? - 100 correct answers as
Proximity to customers
Quality of life issues
MANAGEMENT PVDC
EXAMINATION TEST 2026
QUESTIONS WITH SOLUTIONS
Which definition is used for quality evaluates how well a product performs its intended function? -
100 correct answers as Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - 100 correct answers as 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
100 correct answers as ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - 100
correct answers as checklist
Which quality control tool should be used to monitor the current status or end result of a process? -
100 correct answers as Flowchart
, Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - 100 correct answers as Review and recommend
product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in an organization? -
100 correct answers as To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - 100 correct
answers as mean
What do assignable causes of variation indicate? - 100 correct answers as Equipment
was found out of control
Which continuous improvement method does Cpk measure? - 100 correct answers as
How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - 100 correct answers as people
involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - 100 correct answers as Screen patients and fast-track those with
minor ailments
Which two factors affect a service location decision? - 100 correct answers as
Proximity to customers
Quality of life issues
