Business Management Exam 5: Questions
with Correct Answers 2026-2027
Organizational Behavior - CORRECT ANSWER -The study of the actions of people at work.
Organizational Behavior tries to help managers not only exlplains... - CORRECT ANSWER -
... workplace behavior but also to predict it, so that they can better lead and motivate
their employees to perform productively
(individual, group behavior)
influence behavior
Values - CORRECT ANSWER -
are abstract ideals that guide one's thinking and behavior across all situations.
Behavior - CORRECT ANSWER -The actions (judgements) of people
WhatZis the Focus of Organizational Behavior (OB)? (6) - CORRECT ANSWER -1. Employee Productivity
2. Absenteeism
3. Turnover
4. Organizational Citizenship Behavior
5. Job Satisfaction
6. Workplace Misbehavior
1. Employee Productivity -ZCORRECT ANSWER -
AZperformance measure of both workZefficiency and effectiveness
2. Absenteeism - CORRECT ANSWER -The failure to show up for work
3. Turnover - CORRECT ANSWER -Voluntary and involuntary permanent withdrawal from an organization
,4. Organizational Citizenship Behavior - CORRECT ANSWER -
Discretionary behavior that's not part of an employee's formal job requirements, but which promotes the
effective functioning of the organization
5. Job Satisfaction - CORRECT ANSWER -
An employee's general attitude toward his or her job (Lower turner rate)
6. Workplace Misbehavior - CORRECT ANSWER -
Any intentional employee behavior that is potentially harmful to the organization or individuals within th
e organization
Organization is like an iceberg - CORRECT ANSWER -
part that is seen and a part that is unseen. Org behavior is concerned with everything unseen. Hidden asp
ects attitudes, perceptions...
Three Components
of an Attitude - CORRECT ANSWER -1. Cognitive
2. Behavior
3. Affective
WhatZRole Do Attitudes Play in Job
Performance? (2) - CORRECT ANSWER -1. Affective
2. Cognitive
3. Behavioral
Attitudes - CORRECT ANSWER -
Evaluative statements, either favorable or unfavorable, concerning objects, people, or events
1. Affective Component (I feel) - CORRECT ANSWER -
The part of an attitude that's the emotional or feeling part
, 2. Cognitive Component (I believe) - CORRECT ANSWER -
The part of an attitude made up of the beliefs, opinions, knowledge, and information held by a person
3. Behavioral Component (I intend) -ZCORRECT ANSWER -
The part of an attitude that refers to an intention to behave in a certain way toward someone or somethi
ng
Job-Related
Attitudes (3) - CORRECT ANSWER -1. Job Involvement
2. Organizational Commitment
3. Employee Engagement
Job Involvement - CORRECT ANSWER -
The degree to which an employee identifies with his or her job, actively participates in it, and considers hi
s or her job performance important for SELF-WORTH
Organizational Commitment - CORRECT ANSWER -
An employee's orientation toward the organization in terms of his or her loyalty to, identification with, an
d involvementZin the organization
Employee Engagement - CORRECT ANSWER -
When employees are connected to, satisfied with, and enthusiastic about their jobs
What is Cognitive Dissonance Theory? - CORRECT ANSWER -
Leon Festinger, in the 1950s, sought to explain the relationship between attitudes and behavior
Cognitive Dissonance -ZCORRECT ANSWER -
to describe the psychological discomfort a person experiences between his or her cognitive attitude and i
ncompatible behavior
(Importance, control, rewards)
How to deals with discomfort, it depends on these factors - CORRECT ANSWER -1. Importance
2. Control
with Correct Answers 2026-2027
Organizational Behavior - CORRECT ANSWER -The study of the actions of people at work.
Organizational Behavior tries to help managers not only exlplains... - CORRECT ANSWER -
... workplace behavior but also to predict it, so that they can better lead and motivate
their employees to perform productively
(individual, group behavior)
influence behavior
Values - CORRECT ANSWER -
are abstract ideals that guide one's thinking and behavior across all situations.
Behavior - CORRECT ANSWER -The actions (judgements) of people
WhatZis the Focus of Organizational Behavior (OB)? (6) - CORRECT ANSWER -1. Employee Productivity
2. Absenteeism
3. Turnover
4. Organizational Citizenship Behavior
5. Job Satisfaction
6. Workplace Misbehavior
1. Employee Productivity -ZCORRECT ANSWER -
AZperformance measure of both workZefficiency and effectiveness
2. Absenteeism - CORRECT ANSWER -The failure to show up for work
3. Turnover - CORRECT ANSWER -Voluntary and involuntary permanent withdrawal from an organization
,4. Organizational Citizenship Behavior - CORRECT ANSWER -
Discretionary behavior that's not part of an employee's formal job requirements, but which promotes the
effective functioning of the organization
5. Job Satisfaction - CORRECT ANSWER -
An employee's general attitude toward his or her job (Lower turner rate)
6. Workplace Misbehavior - CORRECT ANSWER -
Any intentional employee behavior that is potentially harmful to the organization or individuals within th
e organization
Organization is like an iceberg - CORRECT ANSWER -
part that is seen and a part that is unseen. Org behavior is concerned with everything unseen. Hidden asp
ects attitudes, perceptions...
Three Components
of an Attitude - CORRECT ANSWER -1. Cognitive
2. Behavior
3. Affective
WhatZRole Do Attitudes Play in Job
Performance? (2) - CORRECT ANSWER -1. Affective
2. Cognitive
3. Behavioral
Attitudes - CORRECT ANSWER -
Evaluative statements, either favorable or unfavorable, concerning objects, people, or events
1. Affective Component (I feel) - CORRECT ANSWER -
The part of an attitude that's the emotional or feeling part
, 2. Cognitive Component (I believe) - CORRECT ANSWER -
The part of an attitude made up of the beliefs, opinions, knowledge, and information held by a person
3. Behavioral Component (I intend) -ZCORRECT ANSWER -
The part of an attitude that refers to an intention to behave in a certain way toward someone or somethi
ng
Job-Related
Attitudes (3) - CORRECT ANSWER -1. Job Involvement
2. Organizational Commitment
3. Employee Engagement
Job Involvement - CORRECT ANSWER -
The degree to which an employee identifies with his or her job, actively participates in it, and considers hi
s or her job performance important for SELF-WORTH
Organizational Commitment - CORRECT ANSWER -
An employee's orientation toward the organization in terms of his or her loyalty to, identification with, an
d involvementZin the organization
Employee Engagement - CORRECT ANSWER -
When employees are connected to, satisfied with, and enthusiastic about their jobs
What is Cognitive Dissonance Theory? - CORRECT ANSWER -
Leon Festinger, in the 1950s, sought to explain the relationship between attitudes and behavior
Cognitive Dissonance -ZCORRECT ANSWER -
to describe the psychological discomfort a person experiences between his or her cognitive attitude and i
ncompatible behavior
(Importance, control, rewards)
How to deals with discomfort, it depends on these factors - CORRECT ANSWER -1. Importance
2. Control
