OMGT Quiz 2 Study Guide | Operations Management Review, Key Concepts & Practice Questions

OMGT Quiz 2 Study Guide | Operations Management Review, Key Concepts & Practice
Questions



Know the difference between support process - ✔✔PRIMARY



Does mapping create a common understanding of the content of the process - ✔✔true



Know the definition of primary process. - ✔✔A process that addresses the main value-added
activities of an organization.



3 things a map does: creates a common understanding of the content, defines the boundaries
of the process, it provides a baseline against which it measure the impact efforts - ✔✔A MAP
DOES NOT DEAL WITH ANYTHING EXTERNAL



If we work a 10 hour shift and you're 90% efficient how many hours do you write down in the
book? - ✔✔9



What does DMAIC stand for? - ✔✔Define, Measure, Analyze, Improve, Control



Know the definition of TQM (total quality management) - ✔✔A managerial approach in which
an entire organization is managed so that it excels in all quality dimensions that are important
to customers



Which dimension focuses whether or not a product was made or service performed as
intended? - ✔✔CONFORMANCE



Which dimension ask how long a product can go between failures and the need for
maintenance - ✔✔RELIABILITY