OMGT Final Exam Review | Operations & Supply Chain Management Study Guide, Key
Concepts & Practice Questions
T/F:
The chief objective of supply chain management is to achieve and sustain competitive
advantage in the market by providing value to the customer through collaborative relationships
among supply chain members. - correct answer ✔✔True
T/F:
The SCOR-DS Model is diagram that identifies the organizations upstream and downstream in
the supply chain. - correct answer ✔✔False
T/F:
Flexibility in supply chains is the ability of the system to cope with changes and configuring
resources in responding to customer needs and changing circumstances in an effective and
efficient manner. - correct answer ✔✔True
A supply chain may be thought of as consisting of three parts. Which of the following is a
correct listing of the three parts? - correct answer ✔✔- Sourcing
- Operations
- Logistics
The value chain model was developed by: - correct answer ✔✔Michael Porter
Benefits of a flexible supply chain include all but the following: - correct answer ✔✔Longer lead
times
T/F:
, Business process is a structured set of activities designed to produce a specific output. - correct
answer ✔✔True
Business process management consists of the following steps except________. - correct answer
✔✔Bottleneck Identification
Which of the following is NOT a benefit of using business process management? - correct
answer ✔✔increased value-added time
Productivity is expressed as __________________. - correct answer ✔✔output divided by input
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspects of their operations, they are engaging
in ___________. - correct answer ✔✔Benchmarking
___________ products involve no customization but ____________ products are completely
customized driven by actual customer orders. - correct answer ✔✔- Make-to-Stock
- Make-to-Order
The main purpose or reason for developing the ISO 9000 series was to - correct answer
✔✔create a benchmark for quality systems
Which of the following refers to a production environment where a product can be made from
common components after receipt of a customer's order? - correct answer ✔✔Assemble-to-
Order
T/F:
Total Quality Management is a management philosophy characterized by customer driven
quality that permeates the entire organization. - correct answer ✔✔True
Concepts & Practice Questions
T/F:
The chief objective of supply chain management is to achieve and sustain competitive
advantage in the market by providing value to the customer through collaborative relationships
among supply chain members. - correct answer ✔✔True
T/F:
The SCOR-DS Model is diagram that identifies the organizations upstream and downstream in
the supply chain. - correct answer ✔✔False
T/F:
Flexibility in supply chains is the ability of the system to cope with changes and configuring
resources in responding to customer needs and changing circumstances in an effective and
efficient manner. - correct answer ✔✔True
A supply chain may be thought of as consisting of three parts. Which of the following is a
correct listing of the three parts? - correct answer ✔✔- Sourcing
- Operations
- Logistics
The value chain model was developed by: - correct answer ✔✔Michael Porter
Benefits of a flexible supply chain include all but the following: - correct answer ✔✔Longer lead
times
T/F:
, Business process is a structured set of activities designed to produce a specific output. - correct
answer ✔✔True
Business process management consists of the following steps except________. - correct answer
✔✔Bottleneck Identification
Which of the following is NOT a benefit of using business process management? - correct
answer ✔✔increased value-added time
Productivity is expressed as __________________. - correct answer ✔✔output divided by input
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspects of their operations, they are engaging
in ___________. - correct answer ✔✔Benchmarking
___________ products involve no customization but ____________ products are completely
customized driven by actual customer orders. - correct answer ✔✔- Make-to-Stock
- Make-to-Order
The main purpose or reason for developing the ISO 9000 series was to - correct answer
✔✔create a benchmark for quality systems
Which of the following refers to a production environment where a product can be made from
common components after receipt of a customer's order? - correct answer ✔✔Assemble-to-
Order
T/F:
Total Quality Management is a management philosophy characterized by customer driven
quality that permeates the entire organization. - correct answer ✔✔True
